Dartmouth College Status

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 2024 - 17:20 EDT

Scheduled - Please note RAPPORT Grants is offline for a scheduled outage starting Friday, April 26 (5 PM) until Tuesday, April 30 (9 AM). The Dartmouth ITC Research Computing Team and the OSP office will send an update to users when all services are restored.
Apr 26, 2024 17:00 - Apr 30, 2024 09:00 EDT

Banner-app07-prd Server Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 2024 - 09:00 EDT

Scheduled - We will be performing server maintenance on Banner-app07-prd to upgrade the operating system to Linux 8. We do not expect any outages.
Apr 16, 2024 09:00-12:00 EDT

About This Site

Welcome to Dartmouth College's home for real-time incident and maintenance communications.

Academic Services Operational

Administrative Services Operational

Authentication Operational

Email Operational

M365 email Operational

Gmail Operational

Infrastructure Operational

Load Balancer Operational

Containerization Operational

RDS Services Operational

Active Directory Operational

Computing Infrastructure Operational

Network Operational

Research Computing Under Maintenance

General Research Services Operational

Granite Operational

HPC Operational

Rapport Under Maintenance

Storage Operational

Security Operational

Telephone Operational

Web Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Degreeworks-app01-prd Server Maintenance Apr 29, 2024 04:00-07:00 EDT

We will be performing server maintenance on Degreeworks-app01-prd to upgrade the operating system to Linux 8. Degreeworks will be down during this period.
Posted on Apr 11, 2024 - 14:56 EDT

RCWEB cutover to new server Apr 29, 2024 13:00-13:30 EDT

We do not expect an outage during this transition. The current system will remain accessible and operational at rcweb-old.dartmouth.edu until May 31st. However, please note that we will not be supporting AFS websites on the new rcweb server.
If you see any problems with your public_html served by rcweb.dartmouth.edu, you can open a ticket by emailing the details to research.computing@dartmouth.edu
Posted on Apr 26, 2024 - 11:59 EDT

System Metrics Month Week Day

Wi-Fi Devices

Fetching

Past Incidents

Apr 28, 2024

No incidents reported today.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

RCWEB cutover to new server

Completed - accidental duplicate
Apr 26, 12:18 EDT

Scheduled - We do not expect an outage during this transition. The current system will remain accessible and operational at rcweb-old.dartmouth.edu until May 31st. However, please note that we will not be supporting AFS websites on the new rcweb server.
If you see any problems with your public_html served by rcweb.dartmouth.edu, you can open a ticket by emailing the details to research.computing@dartmouth.edu
Apr 26, 12:01 EDT

Q1 patching for Oracle EBS

Completed - The scheduled maintenance has been completed.
Apr 26, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 21:00 EDT

Scheduled - We will be applying our quarterly regulatory update into Oracle EBS Thursday evening. Oracle Applications will be unavailable while it is being patched.
Apr 17, 16:34 EDT

Apr 25, 2024

Apr 24, 2024

No incidents reported.

Apr 23, 2024

CyberArk PVWA Security Patch

Completed - The patch is applied and the CyberArk application is back online. Thank you for your patience during this necessary maintenance.
Apr 23, 10:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 10:00 EDT

Scheduled - The CyberArk application will be down for maintenance and unavailable on 4/23/24 from 10:00 AM to Noon. Please be sure to check out your credentials prior to that time. Thank you.
Apr 22, 14:12 EDT

OnBase App Server Maintenance

Completed - The scheduled maintenance has been completed.
Apr 23, 06:18 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 06:00 EDT

Scheduled - The Shibboleth SP will be upgraded on OnBase application servers.
Apr 15, 10:51 EDT

Apr 22, 2024

Planon - config updates

Completed - Configs have been applied to Production and Planon is ready for use
Apr 22, 19:44 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 19:25 EDT

Scheduled - Planon users may see occasional disruptions in service lasting approximately 30 minutes, commencing at 7:25 PM pm while we apply config changes in Production.
Apr 22, 19:24 EDT

Discovery8 cluster currently unavailable

Resolved - The Discovery RHEL8 cluster (andes8 submit host) is working again. We will monitor closely for anomalies when any component parts receive patches.
Apr 22, 13:49 EDT

Investigating - Authentication in the new RHEL8 cluster (andes8, discovery8) is not working since this morning. We are investigating. Scheduled jobs will have no access to DartFS, so functionally this cluster is unavailable.

Discovery.dartmouth.edu and the RHEL7 compute nodes are unaffected.
Apr 18, 17:03 EDT

Apr 21, 2024

EBS (EBSPROD) Production Q1 patching for Oracle EBS

Completed - EBSPROD is back online after Q1 patching.
Apr 21, 22:11 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 21:00 EDT

Scheduled - EBS Production (EBSPROD) scheduled to apply Q1 regulatory patches. Oracle Applications will be unavailable while it is being patched.

Oracle EBS supports many of Dartmouths administrative, employee, and financial functions, including Employee Self-Service, where you view your Payslips and Employee W2, or iExpense, where you submit your corporate card and business expenses. Oracle EBS also supports Accounts Payable, eProcurement, Grants Accounting, and HRMS, much more. In addition, Oracle integrates with many more systems, such as PASF, OnBase Unity Client
and OnBase e-Forms, IRA Financial Reports and other systems the rely on Oracle to feed or validate employee or chart strings data.
Apr 19, 11:19 EDT

Apr 20, 2024

No incidents reported.

Apr 19, 2024

CANCELED - Agiloft AWS Migration Update and Outage

Postmortem - Read details
Apr 19, 15:21 EDT

Completed - We just received notification from Agiloft that the AWS migration has been canceled for the weekend. They have rescheduled our server to be migrated on Friday, May 3rd, beginning at 10:00PM.
Apr 19, 15:19 EDT

Update - Reminder: Begin this evening, April 19 through the weekend, Agiloft will be migrating the Dartmouth Contract Management System and System Access system to a new Amazon Web Services (AWS). During this time the Agiloft system will be unavailable. Agiloft is aiming to have the system backup and operational by Monday, April 22nd. Thank you for your patience and we apologize for any inconvenience this may cause.
Apr 19, 07:34 EDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 16, 08:46 EDT

Scheduled - Begin the evening of April 19 through the weekend, Agiloft will be migrating the Dartmouth Contract Management System and System Access system to a new Amazon Web Services (AWS) this weekend. During this time the Agiloft system will be unavailable. Agiloft is aiming to have the system backup and operational by Monday, April 22nd.
Apr 10, 13:46 EDT

CyberArk Outage

Resolved - We are pleased to report that the earlier outage affecting the CyberArk application has been resolved, and the service should now be fully functional. Our team continues to investigate the root cause of the disruption to prevent future occurrences. We appreciate your understanding and patience during this time.
Apr 19, 10:23 EDT

Investigating - We are currently experiencing an unexpected outage affecting the CyberArk application. Our Infrastructure Services team is actively investigating the issue to identify the cause and restore service as quickly as possible. We understand the importance of this application for your operations and are committed to resolving this disruption urgently. Please check back here for updates and thank you for your patience.
Apr 19, 09:50 EDT

Planned eSirius Service Disruption

Completed - Maintenance on the eSirius database is completed.
Apr 19, 08:15 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 08:00 EDT

Scheduled - Dartmouth ITC has a planned outage for eSirius/CCMR database maintenance from 8:00am on April 19, 2024.
Apr 18, 09:50 EDT

Apr 18, 2024

Banner-app02-prd Server Maintenance

Completed - The scheduled maintenance has been completed.
Apr 18, 17:51 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 14:00 EDT

Scheduled - We will be performing server maintenance on Banner-app02-prd to upgrade the operating system to Linux 8. We do not expect any outages.
Apr 11, 14:54 EDT

Production Server Patching

Completed - The scheduled maintenance has been completed.
Apr 18, 06:06 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 02:00 EDT

Scheduled - Monthly OS patch updates will be applied to all production servers and databases between 2:00 AM and 7:00 AM.

It should be expected that all systems and services will be unavailable during this time.

For more information, please reference the following Team Dynamix article.

https://services.dartmouth.edu/TDClient/1806/Portal/KB/ArticleDet?ID=105996
Apr 15, 07:10 EDT

Apr 17, 2024

RAPPORT COI - Scheduled Update

Completed - The scheduled maintenance has been completed.
Apr 17, 08:15 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 08:15 EDT

Scheduled - Please note RAPPORT COI will be offline for a scheduled outage starting Monday, April 15 until Wednesday, April 17. The Dartmouth ITC Research Computing Team and the RCOI office will send an update to users when all services are restored.
Apr 15, 07:01 EDT

Rancher Migration

Completed - The scheduled maintenance has been completed.
Apr 17, 07:47 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 07:00 EDT

Scheduled - ITC will be migrating Rancher (rancher.dartmouth.edu) to a new host on 4/17 starting at 7AM. The application will be unavailable during this time.
Apr 15, 07:05 EDT

Apr 16, 2024

Jenkins Upgrade Tues April 16

Completed - Jenkins upgrade to v2.426.3 is complete. Jobs are flowing through the queue. If you discover any issues with your Jenkins jobs, please reach out to the Kemeny team.
Apr 16, 20:22 EDT

Update - The Jenkins upgrade has begun. Scheduled jobs will not run or be delayed at this time.
Apr 16, 18:33 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 18:00 EDT

Scheduled - Jenkins will be offline for a scheduled upgrade Tuesday April 16th from 6pm to 9pm.
Apr 15, 14:36 EDT

Planon config updates

Completed - Configs are moved and Prod is ready for use.
Apr 16, 19:48 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 19:15 EDT

Scheduled - Planon users experience intermittent downtime for approximately 15 minutes starting 7:15 pm while configuration updates are applied in PRODUCTION.
Apr 16, 19:07 EDT

Tuck - VxRail

Completed - The scheduled maintenance has been completed.
Apr 16, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 11:00 EDT

Scheduled - The Infrastructure Team from Tuck will be performing an upgrade of the VxRail server hosting platform starting on Tuesday April 16th at 11am. The upgrade is expected to be completed by Tuesday April 16th at 6pm. We do not anticipate that applications will have outages during this maintenance. If you have questions regarding the impact on specific applications or services, please submit a Tuck Helpdesk support request, and someone will get back to you. Thank you
Apr 10, 10:00 EDT

Banner-app01-prd Server Maintenance

Completed - The scheduled maintenance has been completed.
Apr 16, 07:54 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 05:00 EDT

Scheduled - We will be performing server maintenance on Banner-app01-prd to upgrade the operating system to Linux 8. We do not expect any outages.
Apr 11, 14:52 EDT

Apr 15, 2024

Apr 14, 2024

No incidents reported.