Scully field network issue
Identified - A piece of networking hardware by the Scully Field south endzone is offline due to environmental issues. Network Services is aware.
Aug 17, 2025 - 10:49 EDT

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Welcome to Dartmouth College's home for real-time incident and maintenance communications.

Uptime over the past 90 days. View historical uptime.
Academic Services ? Operational
Administrative Services ? Operational
Authentication ? Operational
Email Operational
M365 email ? Operational
Gmail ? Operational
Infrastructure Operational
Load Balancer ? Operational
Containerization ? Operational
RDS Services ? Operational
Active Directory ? Operational
Computing Infrastructure ? Operational
Network ? Operational
Research Computing Operational
90 days ago
100.0 % uptime
Today
General Research Services ? Operational
AI Operational
90 days ago
100.0 % uptime
Today
Granite ? Operational
HPC ? Operational
Rapport ? Operational
Storage ? Operational
Security ? Operational
Telephone ? Operational
Web ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Production Server Migration Aug 20, 2025 18:00-20:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 20, 2025 - 14:16 EDT
Scheduled - These applications will undergo a server upgrade tonight between 5-7pm.

api-banner-integration-prod
api-banner-mgmt-prod
api-banner-student-prod
benefits-calc-prod
buyguide-prod
Aug 20, 2025 - 08:44 EDT

Production Server Maintenance Aug 21, 2025 17:00-19:00 EDT

These applications will undergo a server upgrade Thursday between 5-7pm.

consent-prod
contact-lists-prod
dartdean-prod
dartdrill-prod
dartform-prod
Posted on Aug 20, 2025 - 11:38 EDT

Upcoming Maintenance: Nutanix Hardware Firmware Update Aug 23, 2025 08:00 - Aug 24, 2025 18:00 EDT

Upcoming Maintenance: Nutanix Platform and Hardware Firmware Updates

The Infrastructure Services Team from ITC will be performing scheduled updates to the Nutanix server hosting platform, starting on Saturday, August 23, 2025, at 8:00 AM and concluding on Sunday, August 24, at 6:00 PM.

This maintenance window now includes:

Firmware updates to Nutanix host hardware

Software updates to the Nutanix AOS (Acropolis Operating System) and AHV (Acropolis Hypervisor) platforms to address several critical areas

These updates are essential for maintaining the security, performance, and long-term stability of the Nutanix virtualization environment, which supports a wide range of administrative and academic services.

There may be intermittent application outages during the upgrade as nodes are rebooted and workloads are migrated. No extended downtime is expected, and services will remain available between host cycles.
Posted on Aug 15, 2025 - 14:44 EDT

Campus Wi-Fi Network Maintenance Sep 3, 2025 00:01-06:00 EDT

On Wednesday September 3 between 12:01AM (Midnight) and 6:00 AM, ITC will be performing maintenance on Wi-Fi network equipment.
During this time, interruptions to wireless network service is expected.
Services are expected to be restored by 6:00 AM.

ALL LOCATIONS EXCEPT THE FOLLOWING WILL BE AFFECTED:

Geisel School
-------------
Kellogg
Remsen
1 Rope Ferry
3 Rope Ferry
Vail

Thayer School
-------------
Cummings
ECSC
MacLean

Tuck School
-----------
Achtmeyer
Buchanan
Byrne
Chase
Murdough
Pineau-Valencienne
Raether
Stell
Tuck Hall
Whittemore
Woodbury
Posted on Aug 11, 2025 - 13:13 EDT

Geisel School Wi-Fi Network Maintenance Sep 6, 2025 00:01-06:00 EDT

On Saturday September 6 between 12:01AM (Midnight) and 6:00 AM, ITC will be performing maintenance on Wi-Fi network equipment.
During this time, interruptions to wireless network service is expected.
Services are expected to be restored by 6:00 AM.

The following buildings will be affected:

Kellogg
Remsen
1 Rope Ferry
3 Rope Ferry
Vail
Posted on Aug 11, 2025 - 17:34 EDT
System Metrics Month Week Day
Wi-Fi Devices ?
Fetching
Aug 20, 2025
iPaaS MongoDB and RabbitMQ Upgrade
Completed - ITC has completed the maintenance on api.dartmouth.edu. If you experience any issues please submit a ticket at our Services Portal.
Aug 20, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 07:00 EDT
Update - ITC will be performing scheduled maintenance to upgrade iPaaS MongoDB and RabbitMQ instances. No user interruptions are expected during this work. If you have questions about this event then please contact kemeny-itc@cloud.dartmouth.edu.
Aug 15, 16:29 EDT
Update - ITC will be performing scheduled maintenance to upgrade iPaaS MongoDB instances. No user interruptions are expected during this work. If you have questions about this event then please contact kemeny-itc@cloud.dartmouth.edu.
Aug 13, 12:50 EDT
Scheduled - ITC will be performing scheduled maintenance to upgrade iPaaS MongoDB instances. No user interruptions are expected during this work. If you have questions about this event then please contact kemeny-itc@cloud.dartmouth.edu.
Aug 13, 11:25 EDT
Firewall software upgrade
Completed - This work has been completed.
Aug 20, 06:51 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 06:30 EDT
Scheduled - The software on one of Dartmouths firewalls will be upgraded to a new version. During the upgrade all traffic will fail over to the backup firewall.

There will be a short outage of less than a minute while traffic moves between active and backup firewalls. During the upgrade user VPN connections will move to the backup device.
Aug 18, 14:02 EDT
Aug 19, 2025
Planon Upgrade - L120
Completed - Planon is ready for use
Aug 19, 22:48 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 18:00 EDT
Scheduled - Planon is ready to be upgraded from version L116 to L120 tonight @ 6 PM. Please expect a downtime of around 4 hours starting 6 pm and the upgrade is expected to be done by 10 PM.
Aug 19, 17:19 EDT
Production Server Migrations
Completed - The scheduled maintenance has been completed.
Aug 19, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 17:00 EDT
Scheduled - We will be upgrading the backend server for these apps:

aci-jobs-prod
advqueue-prod
annotext-prod
apex-cons-prod
app-inventory-prod
Aug 18, 14:06 EDT
Boss Tennis Center power work & networking outage
Completed - The scheduled maintenance has been completed.
Aug 19, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 04:00 EDT
Scheduled - There is scheduled electrical work happening in Boss Tennis Center. During this electrical work, some buildings in this region may lose networking connectivity due to power loss if/when backup batteries are depleted.
Aug 18, 13:51 EDT
login.dartmouth.edu (CAS) scheduled downtime
Completed - Updates to login.dartmouth.edu are complete; the system is available now
Aug 19, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 05:00 EDT
Scheduled - The login.dartmouth.edu Dartmouth web authentication system (CAS) will be offline for migration to new hardware. Users may be unable to log in during this time.
Aug 13, 11:28 EDT
Aug 18, 2025
Production Server Upgrades
Completed - The scheduled maintenance has been completed.
Aug 18, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 17:00 EDT
Scheduled - We will be upgrading the backend server for these apps:

cdn-prod
chosen-profile-prod
darthub-prod
dfaam-prod
prearrival-prod
Aug 13, 12:38 EDT
Aug 17, 2025
IRA Data Warehouse -- data will be stale on Saturday, August 16th
Completed - Special runs on Saturday completed successfully. Data in IRA is up to date.
Aug 17, 17:09 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 16:30 EDT
Scheduled - IRA Data Warehouse

Student Registrar, Advancement, and EBS-related data will be stale in IRA on Saturday, August 16th. Warehouse team will postpone its Friday evening processing due to system upgrades that will be occurring on Friday, August 15th. The Friday evening warehouse processing will occur on Saturday, August 16th.

We apologize for any inconvenience.
Aug 14, 10:22 EDT
Aug 16, 2025
Banner Upgrade
Completed - This is completed
Aug 16, 06:51 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 17:00 EDT
Scheduled - Banner Upgrade is scheduled during this time and many systems will be down during this outage. Please plan accordngly.
Aug 13, 08:44 EDT
Aug 15, 2025
OUTAGE Advance and Support applications unavailable during Banner upgrade
Completed - The scheduled maintenance has been completed.
Aug 15, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 17:01 EDT
Scheduled - In conjunction with Friday 8/15 Banner upgrade, the below applications will not be accessible:

Advance
APEX Apps
VoltX
OnPar
Events Loader
Gift Loader
iModules Admins

Data warehouse/IRA data will be stale (see https://status.dartmouth.edu/incidents/1g6cnk1ktphj), this includes:
Event Data
Giving Data
Aug 14, 17:06 EDT
Aug 14, 2025
Authentication upgrading happening in Kronos
Completed - The scheduled maintenance has been completed.
Aug 14, 19:49 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 19:00 EDT
Scheduled - We will be running an Authentication Upgrade for Kronos at 7:00pm. This can run anywhere between 30 and 90 minutes. Kronos will remain up the whole time but if you are logged into Kronos once the upgrade completes you will be logged out of the application. You should then be able to immediately be able to log in again.
Aug 14, 16:53 EDT
Exchange On-Premises Delivery Issues
Resolved - This incident has been resolved.
Aug 14, 13:45 EDT
Monitoring - We've verified that the issue has been resolved and mail should be flowing normally again. We will continue to monitor for more issues.
Aug 14, 12:48 EDT
Identified - ITC has identified an issue affecting one of the on-premises Exchange servers that caused email to be delayed. We've put a temporary workaround in place and are working to resolve the issue.
Aug 14, 12:18 EDT
RAPPORT COI Upgrade
Completed - The scheduled maintenance has been completed.
Aug 14, 07:08 EDT
Scheduled - RAPPORT COI will be offline as we perform a routine upgrade of the application. Thank you for your patience.
Aug 13, 07:44 EDT
Aug 13, 2025

No incidents reported.

Aug 12, 2025
Listserv Down
Resolved - This incident has been resolved.
Aug 12, 08:08 EDT
Identified - We have applied a temporary measure to mitigate the ongoing LISTSERV issue. As a result, some users may have limited access to the service. We are working to restore full access as quickly as possible and will provide updates as the situation progresses.
Aug 8, 19:35 EDT
Investigating - ITC has identified an issue with LISTSERV (listserv.dartmouth.edu) that is currently affecting access to the website. We are investigating the cause and working to restore services. We will provide updates as more information becomes available.
Aug 8, 17:42 EDT
Moving DartDM to MyAccount/HelpDash & api-lookup behind JWT based security
Completed - ITC has completed the maintenance activity. If you experience any issues please submit a ticket at our Services Portal
Aug 12, 07:40 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 06:00 EDT
Scheduled - ITC will be performing scheduled maintenance to move DartDM functionalities to myaccount.dartmouth.edu & helpdash.dartmouth.edu.
api-lookup.dartmouth.edu would be updated to require JWTs.

If you have questions about this event then please contact kemeny-itc@cloud.dartmouth.edu
Aug 11, 15:34 EDT
Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025
Aug 7, 2025

No incidents reported.

Aug 6, 2025

No incidents reported.

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