Investigating Outlook login issues

Incident Report for Dartmouth College

Resolved

Authentication issues with M365 have been resolved.
Posted Apr 04, 2026 - 22:56 EDT

Monitoring

The underlying issue affecting Outlook authentication has been remediated. We are now monitoring recovery as accounts continue to clear and return to normal operation.

Some users may still experience intermittent sign-in issues while this process completes. We are actively monitoring and will provide updates as stability is fully restored.
Posted Apr 04, 2026 - 18:32 EDT

Update

We are continuing to investigate this issue.
Posted Apr 04, 2026 - 18:32 EDT

Update

We are continuing to investigate this issue.
Posted Apr 04, 2026 - 14:21 EDT

Update

We are continuing to investigate this issue.
Posted Apr 04, 2026 - 14:20 EDT

Investigating

We are currently investigating an issue affecting Outlook sign-in for a subset of users. Some users may experience repeated password prompts in the Outlook desktop client and be unable to access email. Other access methods, including mobile devices and Outlook on the web, may continue to function normally.

Our team is actively working to identify the cause and restore full functionality. Updates will be provided as more information becomes available.
Posted Apr 04, 2026 - 13:25 EDT
This incident affected: Email (M365 email).