Dartmouth College Status

advc-web02-pre server upgrade

Update - we will be attempting the upgrade again on Friday
Sep 13, 2023 - 16:54 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 2023 - 08:00 EDT

Update - updating server name

Scheduled - The Advancement Preprod server will be upgraded during this time.

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Degraded Performance

Partial Outage

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Scheduled Maintenance

Production Kubernetes Cluster(kube1n) Upgrade Oct 9, 2023 04:00-08:00 EDT

ITC will be upgrading our production kubernetes cluster, kube1n, from kubernetes v1.21 to v1.23. Applications hosted on kube1n will restart multiple times during the upgrade
Posted on Sep 27, 2023 - 09:02 EDT

System Metrics Month Week Day

Wi-Fi Devices

Fetching

Past Incidents

Sep 27, 2023

EKS kubernetes cluster(kube4) upgrade

Completed - The kube4 upgrade has completed.
Sep 27, 07:31 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 05:00 EDT

Scheduled - We will be applying updates to our Amazon hosted kubernetes cluster(kube4).

Applications running in this cluster will have a couple of brief outages while the updates are being applied.
Sep 20, 09:06 EDT

Sep 26, 2023

Earth Science Networking Issues

Resolved - The Earth Science Networking have been resolved.
Sep 26, 13:18 EDT

Investigating - Network Services is investigating an issue in the networks associated with earth sciences buildings.
Sep 26, 12:13 EDT

Campus Network Connectivity Issues

Resolved - A fix has been applied and all systems are performing as expected. Were continuing to monitor for any recurring problems.
Sep 26, 13:17 EDT

Investigating - ITC is investigating network connectivity issues by the Remsen/Vail and possibly other nearby buildings around that area of Campus. We will provide another update as more information becomes available.
Sep 26, 13:08 EDT

Sep 25, 2023

Planon config updates

Completed - The configs are moved into Prod and Planon is ready for use.
Sep 25, 19:18 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 19:00 EDT

Scheduled - Planon users will experience intermittent downtime for approximately 30 minutes starting 7 pm while configuration updates are applied in Production
Sep 25, 18:55 EDT

Sep 24, 2023

Advancement Jira Migration

Completed - The Advancement Jira application migration is complete. Advancement Jira users should consult their email for instructions on accepting their invitation to the new cloud-based Jira Software system. Please visit https://dartgo.org/advancement-jira-migration for more details and use the #jira-cloud-support channel in the Advancement Division Slack workspace for live support through September 29.
Sep 24, 15:05 EDT

In progress - The Advancement Jira application will be unavailable this weekend starting at 5 pm Friday, September 22. The application is migrating from a locally-hosted server application to a cloud version. More details will be provided as the migration progresses.
Sep 22, 16:52 EDT

Sep 23, 2023

No incidents reported.

Sep 22, 2023

M365 Automated User License Management Degraded

Resolved - This issue has been resolved.
Sep 22, 10:42 EDT

Investigating - The system that automates the Microsoft M365 user license assignment has stopped working. Infrastructure Services is investigating the root cause and possible solutions. In the meantime, licenses can be assigned manually by authorized ITC staff.
Sep 11, 14:53 EDT

TuckLLC Network Maintenance

Update - All services have been restored.
Sep 22, 10:35 EDT

Completed - All services have been restored.
Sep 22, 10:31 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 10:00 EDT

Scheduled - In order to correct an issue affecting network stability in some areas of Tuck LLC, network equipment will be rebooted. There will be an outage of wired and Wi-Fi network lasting approximately 20 minutes for the 3rd and 4th Floors of Achtmeyer, Raether, and Pineau-Valencienne Halls.
Sep 22, 09:52 EDT

Sep 21, 2023

Trouble accessing SharePoint and OneDrive

Resolved - Microsoft has closed the SharePoint and OneDrive incidents.
Sep 21, 15:10 EDT

Investigating - Microsoft is reporting that users may experience intermittent delays or may be intermittently unable to access SharePoint and OneDrive Online sites.
Sep 20, 16:49 EDT

Production Server Patching

Completed - Completed.
Sep 21, 06:56 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 02:00 EDT

Scheduled - Monthly patch updates will be applied to all production servers and databases between 2:00 AM and 7:00 AM.

It should be expected that all systems and services will be unavailable during this time.

For more information, please reference the following Team Dynamix article.

https://services.dartmouth.edu/TDClient/1806/Portal/KB/ArticleDet?ID=105996
Sep 20, 15:23 EDT

Production Server Patching

Completed - Completed.
Sep 21, 06:55 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 04:20 EDT

Sep 20, 2023

Planon - config updates

Completed - The configs are moved to Prod and Planon is ready to use.
Sep 20, 21:39 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 20:31 EDT

Scheduled - Planon config changes will be moved into Production starting 8:30 pm and end users may experience brief interruption.
Sep 20, 20:21 EDT

Change for data center networks

Completed - The routing changes have been completed.
Sep 20, 21:16 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 21:00 EDT

Scheduled - The network configuration that connects the data center networks to the rest of campus will have some configuration changes applied that will result in an outage of about 1 minute. Networks within the data center will continue functioning properly.
Sep 15, 11:20 EDT

Advance is not available

Resolved - Advance is now functioning normally.
Sep 20, 14:37 EDT

Investigating - The production Advance application is not available. We are investigating.
Sep 20, 13:57 EDT

Sep 19, 2023

ECSC area analog phone partial outage

Resolved - Service has been restored to the impacted analog phones in the ECSC area.
Sep 19, 16:46 EDT

Identified - Some analog phone service in the ECSC area is offline - Network Services is aware of the issue and working on a resolution.
Sep 19, 10:43 EDT

Ripley+Woodward+Smith network outage

Resolved - The Ripley+Woodward+Smith network outage has been resolved.
Sep 19, 10:20 EDT

Update - The Ripley+Woodward+Smith network outage has been resolved.
Sep 19, 10:19 EDT

Identified - Network Services is investigating a network outage at Ripley+Woodward+Smith, which includes Wi-Fi.
Sep 19, 10:11 EDT

Sep 18, 2023

Planon - Config updates

Completed - Configs are moved in Prod and Planon is ready to use
Sep 18, 21:14 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 20:00 EDT

Scheduled - Planon users will experience intermittent downtime for approximately 30 minutes starting 8 pm while configuration updates are applied.
Sep 18, 19:55 EDT

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

Greenprint Printing Issues - Print Delays

Resolved - Due to service interruptions in the GreenPrint system, ITC will be restoring all students print allocations to $75.00.

Thank you for your patience as our team worked to get the system restored to an optimal level!

Reminder:
If you havent yet, please update your laptops print driver. Follow this link for instructions.

Traditional Support Options:
Call, Chat, Email, and other helpful information can be found on the Student Tech Portal – check it out!

Your patience has been invaluable during the GreenPrint update. We look forward to providing you with a reliable and efficient printing service.

Thank you,
Information, Technology, and Consulting
Sep 14, 10:47 EDT

Monitoring - A fix has been applied and systems are performing as expected. Were continuing to monitor for any recurring problems.
Thank You
Sep 13, 12:38 EDT

Update - ITC is continuing to work with our Vendors to improve GreenPrint system performance. If youre experiencing delays in printing your job, please use our web print option by going to greenprint.dartmouth.edu and selecting Submit A Job. Please note the job must be submitted in a PDF file format.

All print jobs during this incident will be fully refunded back to your account. You will be notified about your account balance after the issue has been resolved.

Thank you for your patience as we work to resolve this issue.
Sep 13, 08:12 EDT

Update - ITC is continuing to work with our Vendors to improve GreenPrint system performance. If youre experiencing slowness in printing your job, please use our web print option by going to greenprint.dartmouth.edu and selecting Submit A Job. Please note the job must be submitted in a PDF file format.

All print jobs during this incident will be fully refunded back to your account after the resolution.

Thank you for your patience as we work to resolve this issue.
Sep 12, 17:13 EDT

Investigating - ITC is aware of Printing Issues with Student Greenprint System. We are working with our vendors to resolve the issue.
Sep 12, 11:54 EDT

Sep 13, 2023

Unresolved incident: advc-web02-pre server upgrade.