Update - Tunnels were migrated successfully.
Jun 13, 2024 - 12:37 EDT
Update - IPSec tunnels between campus and AWS US-East-1 will be migrated today. AWS-US-West-2 was migrated yesterday.
Jun 12, 2024 - 07:50 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 2024 - 08:00 EDT
Scheduled - On Tuesday, June 11, Network Services will be moving the IPSec tunnels for AWS Cloud from the legacy border routers to new hardware. Tunnels will be moved one at a time, and no outages are expected.
Jun 11, 2024 08:00 - Jun 12, 2024 17:00 EDT
Investigating - Advancement: Some Encompass (iModules) websites are not loading. This has been reported to Encompass Support and they are investigating.

Direct links to giving forms are working.

Jun 13, 2024 - 09:23 EDT
Investigating - Advancement: Some Encompass (iModules) websites are not loading. This has been reported to Encompass Support and they are investigating.

Direct links to giving forms are working.

Jun 13, 2024 - 09:21 EDT

About This Site

Welcome to Dartmouth College's home for real-time incident and maintenance communications.

Academic Services ? Operational
Administrative Services ? Operational
Authentication ? Operational
Email Operational
M365 email ? Operational
Gmail ? Operational
Infrastructure Operational
Load Balancer ? Operational
Containerization ? Operational
RDS Services ? Operational
Active Directory ? Operational
Computing Infrastructure ? Operational
Network ? Operational
Research Computing Operational
General Research Services ? Operational
Granite ? Operational
HPC ? Operational
Rapport ? Operational
Storage ? Operational
Security ? Operational
Telephone ? Operational
Web ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
AWS kubernetes cluster(kube4) upgrade Jun 18, 2024 06:00-08:00 EDT
Our aws hosted kubernetes cluster(kube4) will be upgrade from version 1.26 to 1.29. Applications hosted in kube4 will have multiple brief outages throughout the upgrade.
Posted on Jun 06, 2024 - 14:58 EDT
Production Server Patching Jun 27, 2024 02:00-07:00 EDT
Monthly OS patch updates will be applied to all production servers and databases between 2:00 AM and 7:00 AM.

It should be expected that all systems and services will be unavailable during this time.

For more information, please reference the following Team Dynamix article.

https://services.dartmouth.edu/TDClient/1806/Portal/KB/ArticleDet?ID=105996

Posted on Jun 12, 2024 - 10:16 EDT
Wi-Fi Devices ?
Fetching
Past Incidents
Jun 15, 2024
Completed - The scheduled maintenance has been completed.
Jun 15, 06:49 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 09:00 EDT
Scheduled - Dartmouth ITC has a planned outage for Dropbox from 9:00 on June 14, 2024. Expect limited access to Dropbox for a few hours while the update is underway.
Jun 4, 14:00 EDT
Jun 14, 2024
Resolved - This incident has been resolved.
Jun 14, 23:46 EDT
Update - Network Issues have been resolved. We will continue to monitor.
Jun 14, 23:45 EDT
Investigating - We are currently investigating the issue
Jun 14, 22:49 EDT
Jun 13, 2024
Completed - This maintenance has been completed. There is some follow-up work that will be required during a new maintenance window.
Jun 13, 14:24 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 07:00 EDT
Scheduled - Dartmouths existing border routers will be replaced and all ISP connections will be moved to new equipment. No outages are expected due to Dartmouths redundancy in internet connections. As ISP connections are moved it is possible that some traffic will take a longer or slower path as the ISP moves are completed.

This work is scheduled to start on Wednesday, June 12th at 7am and is expected to be complete by 5pm on Thursday, June 13th.

Jun 5, 11:31 EDT
Resolved - IRA Data Warehouse

Real-time data refreshes to the warehouse are back up and running. Data in IRA should now be up to date.

We apologize for the earlier inconvenience.

Jun 13, 11:18 EDT
Investigating - IRA Data Warehouse

Real-time data refresh processes in the warehouse are not running. This includes both Student Registrar and Advancement Events real-times. Information, Technology, and Consulting (ITC) is aware of the issue and is looking into it. We will follow up as soon as further information is available.

We apologize for the inconvenience.

Jun 13, 10:42 EDT
Jun 12, 2024
Resolved - The fiber connection to the Moosilauke 1967 Bunkhouse has been repaired and service restored.
Jun 12, 13:06 EDT
Identified - During construction work at Moosilauke a fiber line was hit. Network Services is awaiting this fiber being repaired and will ensure that 67 Bunkhouse comes back online properly afterwards.
May 22, 16:40 EDT
Investigating - Network Service is investigating the cause of a device reporting offline in the 1967 Bunkhouse.
May 16, 09:11 EDT
Jun 11, 2024
Resolved - The issue causing Advancement Power BI access errors has been resolved. Please try clearing browser cache if you still have trouble accessing reports.
This Knowledge Base article includes information on web browser troubleshooting, including clearing cache: https://services.dartmouth.edu/TDClient/1806/Portal/KB/ArticleDet?ID=66130

Jun 11, 12:38 EDT
Investigating - Some users are not able to access Advancement Power BI reports. ASAS and ITC are investigating.
Jun 11, 10:19 EDT
Completed - Completed
Jun 11, 08:07 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 08:00 EDT
Scheduled - Wi-Fi on the Green may be intermittently unavailable on Monday May 20 and Tuesday May 21, while required maintenance is performed.
May 16, 08:39 EDT
In progress - Wi-Fi on the Green may be intermittently unavailable today, Monday May 13, and tomorrow, Tuesday May 14, while required maintenance is performed.
May 13, 08:58 EDT
Completed - Azure IPSec config was rolled back due to a routing issue. This work will be rescheduled.
Jun 11, 08:07 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 08:00 EDT
Scheduled - On Monday, June 10, Network Services will be moving the IPSec tunnels for Azure Cloud from the legacy border routers to new hardware. Tunnels will be moved one at a time, and no outages are expected.
Jun 7, 15:21 EDT
Jun 10, 2024
Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024
Resolved - No new symptoms have been observed.
Jun 7, 08:56 EDT
Monitoring - We believe the issue has been resolved, and will continue monitoring for signs of the same problem.
Jun 6, 15:58 EDT
Investigating - We have observed a small percentage of SSO logins resulting in failures since approximately 10AM this morning.

ITC staff are troubleshooting now.

Jun 6, 14:46 EDT
Jun 6, 2024
Resolved - This incident has been resolved.
Jun 6, 11:18 EDT
Update - We are continuing to investigate this issue.
Jun 6, 11:17 EDT
Investigating - Investigating Network Outage at 3 Webster
Jun 6, 10:42 EDT
Jun 5, 2024
Resolved - This incident has been resolved.
Jun 5, 08:09 EDT
Investigating - Network services is seeing some wifi and phone issues at Byrne. We are currently investigating
Jun 4, 16:42 EDT
Jun 4, 2024
Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.