Nutanix Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 02, 2024 - 16:01 EST
Scheduled - ITC will be applying an update to our server hosting platform, Nutanix.
Feb 2, 2024 16:00-17:00 EST
Rapport IRB Outage
Update - We are continuing to monitor for any further issues.
Feb 02, 2024 - 08:27 EST
Monitoring - Please note RAPPORT IRB is offline for a scheduled outage starting Friday, February 2 until Monday, February 12. The Dartmouth ITC Research Computing Team and CPHS will send an update to users when all services are restored.
Feb 02, 2024 - 08:14 EST
Planon -Config updates
Update - Planon config updates are complete
Jan 31, 2024 - 20:22 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 2024 - 18:31 EST
Scheduled - Planon usersmay experience intermittent downtime for approximately 30 minutes starting 6:30 pm while configuration updates are applied in PRODUCTION.
Jan 31, 2024 18:30-20:00 EST
Gile Tract Network Down
Monitoring - Road is open again and Telephone pole has been repaired but not all wires are back up meaning the facility still has no power. We will keep monitoring until its back up.
Jan 22, 2024 - 15:58 EST
Update - Power lines are still under repair. Road has been closed off. We will continue monitoring the progress to ensure services come back online.
Jan 15, 2024 - 10:03 EST
Identified - A tree has fallen on the powerlines and has snapped the poles on this road. Liberty has been notified and will restore power to the area ASAP. Will continue to monitor and give updates.
Jan 13, 2024 - 12:22 EST
Investigating - Gile Tract Network is reporting to be down. Investigating cause.
Jan 13, 2024 - 11:20 EST
Planon Vendor Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 2024 - 03:01 EST
Scheduled - This maintenance window has been moved.
Jan 18, 2024 03:00-04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 2023 - 03:00 EST
Scheduled - Planon is performing maintenance on the production environment.

Users that are already logged in will remain unaffected. There will be a short downtime of 15 minutes.
Jan 18, 2024 03:00-04:00 EST

About This Site

Welcome to Dartmouth College's home for real-time incident and maintenance communications.

Academic Services ? Operational
Administrative Services ? Operational
Authentication ? Operational
Email Operational
M365 email ? Operational
Gmail ? Operational
Infrastructure Under Maintenance
Load Balancer ? Operational
Containerization ? Operational
RDS Services ? Operational
Active Directory ? Operational
Computing Infrastructure ? Under Maintenance
Network ? Operational
Research Computing Under Maintenance
General Research Services ? Operational
Granite ? Operational
HPC ? Operational
Rapport ? Under Maintenance
Storage ? Operational
Security ? Operational
Telephone ? Operational
Web ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Wi-Fi Devices ?
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Past Incidents
Feb 5, 2024

No incidents reported today.

Feb 4, 2024

No incidents reported.

Feb 3, 2024

No incidents reported.

Feb 2, 2024
Boston 545 Boylston Street power affecting network
Resolved - This planned outage is scheduled until around noon on Monday Feb 5th, and Network Services equipment should recover automatically when power is restored.
Feb 2, 16:32 EST
Update - This network outage is due to a scheduled power outage affecting 545 Boylston Street. When power is restored Network Services equipment will become operational again.
Feb 2, 07:12 EST
Monitoring - Network Services equipment at 545 Boylston Street Boston is offline, due to reporting power loss. Equipment should automatically recover when power is restored.
Feb 2, 06:38 EST
IRA Data Warehouse Finance related data is stale
Resolved - IRA Data Warehouse

The EBS-to-Warehouse data refresh has now completed. EBS and Finance-related data in IRA should now be up-to-date.

We apologize for the earlier inconvenience.
Feb 2, 09:46 EST
Investigating - IRA Data Warehouse

Due to the normal, first business day of the month data volumes, the Thursday night EBS-to-Warehouse data refresh is still processing. Information, Technology, and Consulting (ITC) expects the Finance-related data to be available in IRA by 10:00am and will provide further updates as the data refresh progresses.

We apologize for any inconvenience.
Feb 2, 06:55 EST
IRA Data Warehouse Student Registar related data unavailable
Resolved - IRA Data Warehouse

Student and Student Registrar-related data has refreshed into the warehouse successfully. Student data in IRA should now be up-to-date.

We apologize for the earlier inconvenience.
Feb 2, 09:42 EST
Update - IRA Data Warehouse

ITC is in the process of completing the refresh of the Student and Student Registrar-related data into IRA. We estimate that the Student-related data should be available in IRA between 10:00am and 10:30am.

We apologize for any inconvenience.
Feb 2, 08:44 EST
Investigating - IRA Data Warehouse

Student and Student Registrar-related data is currently unavailable in IRA. Information, Technology, and Consulting (ITC) is looking into the issue and will follow up as soon as further information is available.

We apologize for the inconvenience.
Feb 2, 06:48 EST
Keeping your Zoom client up-to-date
Completed - Maintenance on Zoom has completed. To manually update your app, open the Zoom client, click on your profile in the upper right of the application window, and from the drop-down menu choose Check for Updates.
For questions or assistance, please submit a ticket at http://services.dartmouth.edu/.
Feb 2, 07:58 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 17:01 EST
Scheduled - At 5 pm on February 1st, Dartmouth will be updating the minimum version required on all Zoom clients. This update ensures that our community has the latest privacy and security updates. After 5 pm on the 1st anyone attempting to sign in or join a meeting will be prompted to update the Zoom client to the current minimum version.
Jan 29, 16:07 EST
Feb 1, 2024
Jan 31, 2024
DNS/DHCP software upgrade
Completed - upgrade complete
Jan 31, 08:02 EST
Update - The upgrade is complete.
Jan 31, 08:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 05:00 EST
Update - This work is being postponed to January 31st.
Jan 23, 16:04 EST
Update - This maintenance work has been rescheduled.
Jan 16, 17:14 EST
Update - This maintenance is being rescheduled to January 17th.
Jan 10, 09:14 EST
Scheduled - The software for Dartmouths DNS and DHCP servers will be upgraded to a new version. No outage is expected due to the redundant nature of the services.
Jan 8, 08:40 EST
Jan 30, 2024
IRA Data Warehouse IRA seeing performance degradation
Resolved - IRA Data Warehouse

Performance and connectivity issues have been addressed. IRA should now be up-to-date and available.

We apologize for the earlier inconvenience.
Jan 30, 12:05 EST
Investigating - IRA Data Warehouse

IRA is seeing significant performance degradation and connectivity issues. Information, Technology, and Consulting (ITC) is looking into the issue and will follow up as soon as further information is available.

We apologize for the inconvenience.
Jan 30, 10:16 EST
GoToConnect Connectivity Issues
Resolved - The connectivity-related issues with GoToConnect are resolved. Our phone vendor (GoTo) have confirmed that service is operational. They will be actively monitoring the progress of this event and will be on alert if anything should arise.
Jan 30, 11:13 EST
Investigating - GoToConnect is currently investigating connectivity-related issues. Affected applications may experience degraded performance or connectivity interruptions. ITC is keeping track with GoToConnects NOC and Development team updates to resolve the issue.
Jan 30, 10:13 EST
Banner Upograde Outage
Completed - Upgrade complete
Jan 30, 07:58 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 17:00 EST
Scheduled - ITC will be performing a Banner upgrade in Production at this time. Many applications will be impacted during this time window.
Jan 26, 08:47 EST
Jan 29, 2024
IRA Data Warehouse difficulty with connections to IRA
Resolved - IRA Data Warehouse

Connection issues with IRA have been resolved. IRA should now be accessible.

We apologize for the earlier inconvenience.
Jan 29, 11:45 EST
Investigating - IRA Data Warehouse

There are difficulties connecting to IRA. Attempted connections are just spinning. Information, Technology, and Consulting (ITC) is looking into the issue and will follow up as soon as further information is available.

We apologize for the inconvenience.
Jan 29, 10:06 EST
Jan 28, 2024
IRA Data Warehouse Sat, Jan 27th Student Data will be stale
Completed - IRA Data Warehouse

After the Banner upgrade, Student data refresh into the warehouse completed successfully on Saturday night (January 27th). Data in IRA is now up-to-date.
Jan 28, 07:57 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 17:00 EST
Scheduled - IRA Data Warehouse

In coordination with the Banner quarterly upgrade, Student-related data in the Data Warehouse and IRA will be stale all day on Saturday, January 27th. Information, Technology, and Consulting (ITC) plans to run the Student data refresh during the evening on Saturday night, with up-to-date data being available in IRA on Sunday morning (January 28th).
Jan 26, 09:05 EST
Jan 27, 2024

No incidents reported.

Jan 26, 2024
Jan 25, 2024

No incidents reported.

Jan 24, 2024

No incidents reported.

Jan 23, 2024
Planon config updates
Completed - Configs are moved and Production is ready for use
Jan 23, 20:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 19:30 EST
Scheduled - Planon users may experience intermittent downtime for approximately 15 minutes starting 7:30 pm while configuration updates are applied.
Jan 23, 19:15 EST
FileMaker 2 & 3 Maintenance
Completed - The scheduled FileMaker maintenance has been completed.
Jan 23, 16:53 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 16:30 EST
Scheduled - filemaker2 and filemaker3 will be offline for maintenance on 1/23/2024 starting at 4:30pm EST. Please close your connection to either of these FileMaker servers before this time to avoid disruption.
Jan 22, 15:55 EST
IRA Data Warehouse Advancement data is stale
Resolved - IRA Data Warehouse

The nightly refresh of Advancement data into the Warehouse has completed. The Advancement data in IRA is now up-to-date.

We apologize for the earlier inconvenience.
Jan 23, 13:16 EST
Investigating - IRA Data Warehouse

The Monday night refresh of Advancement data into the Warehouse has not yet run. Advancement data in IRA reflects end of the day on Sunday, January 21st. Information, Technology, and Consulting (ITC) is looking into the issue and will follow up as soon as further information is available.

We apologize for the inconvenience.
Jan 23, 07:02 EST
IRA Data Warehouse Finance-related data is stale
Resolved - IRA Data Warehouse

The EBS-to-Warehouse nightly data refresh has completed. The Finance and EBS-related data in IRA is now up-to-date.

We apologize for the earlier inconvenience.
Jan 23, 11:30 EST
Investigating - IRA Data Warehouse

The EBS-to-Warehouse nightly refresh has not yet completed. Finance-related data in IRA reflects end of business Friday. Information, Technology, and Consulting (ITC) is looking into the issue and will follow up as soon as further information is available.

We apologize for the inconvenience.
Jan 23, 07:25 EST
Appworx PROD issues
Resolved - ITC has resolved the incident. If you are still experiencing issues with [name of component] then please submit a ticket through the Services Portal.
Jan 23, 08:57 EST
Investigating - We are experiencing some issues with Appworx PROD and are investigating.
Jan 23, 08:28 EST
Appworx PROD issues
Resolved - ITC has resolved the incident. If you are still experiencing issues with [name of component] then please submit a ticket through the Services Portal.
Jan 23, 08:55 EST
Investigating - We are experiencing some issues with Appworx PROD and are investigating.
Jan 23, 08:28 EST
Partial Outage Sanborn
Resolved - Partial outage has been resolved in sanborn and all network is working properly
Jan 23, 08:50 EST
Identified - There is currently a partial outage in Sanborn. ITC is working on resolving the issue. Both Wireless and Wired are effected in partial locations within the building
Jan 23, 08:23 EST
Jan 22, 2024
Storage performance issue
Resolved - This has been resolved.
Jan 22, 10:52 EST
Identified - We are aware of a storage performance issue affecting DartFS, ThayerFS, and perhaps other storage mounts on the PowerScale.

We identified the node in error and removed it from the cluster to correct the issue. It will be rebooted and joined back into the pool once it is healthy.
Jan 22, 10:16 EST
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