All Systems Operational

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Welcome to Dartmouth College's home for real-time incident and maintenance communications.

Academic Services ? Operational
Administrative Services ? Operational
Authentication ? Operational
Email Operational
M365 email ? Operational
Gmail ? Operational
Infrastructure Operational
Load Balancer ? Operational
Containerization ? Operational
RDS Services ? Operational
Active Directory ? Operational
Computing Infrastructure ? Operational
Network ? Operational
Research Computing Operational
General Research Services ? Operational
Granite ? Operational
HPC ? Operational
Rapport ? Operational
Storage ? Operational
Security ? Operational
Telephone ? Operational
Web ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Wi-Fi Devices ?
Fetching
Past Incidents
Oct 14, 2024
HPC Job Requeuing
Resolved - Thank you
Oct 14, 13:37 EDT
Identified - We have identified the issue and have initially resolved the issue, but we are still monitoring the situation.
Oct 7, 10:10 EDT
Investigating - We are currently experiencing repeated requeuing of Slurm jobs across multiple nodes in our computing cluster.

Symptoms: Jobs are failing with the status NODE_FAIL and are requeued to other nodes. This behavior is affecting numerous jobs over the past month.

We are working with the vendor to remedy this issue.

If you experience job loss please email research.computing@dartmouth.edu
Sep 30, 11:14 EDT
Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024
Some users may encounter performance issues with Outlook
Resolved - Microsoft is reporting that the issue has been resolved.
Oct 11, 07:29 EDT
Monitoring - Users may notice Outlook using an increased amount of system resources, causing the client to freeze or crash. This issue affects all Outlook connection methods, including the desktop client and Outlook on the web.

This issue has been remediated; however, affected users will need to take action to apply the changes Microsoft has made to fix the problem:

- Outlook client and app users should restart their client or app to apply our changes. Outlook desktop client users may need to perform this action twice due to caching issues.

- Outlook on the web users should refresh their sessions. If that does not mitigate the issue, users are encouraged to clear their browser cache and refresh their Outlook on the web session.
Oct 10, 15:52 EDT
Oct 10, 2024
EBSPROD Outage(Thursday Oct 10th, 9PM-11:30PM EST)
Completed - EBSPROD is back online.
Oct 10, 23:08 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 21:00 EDT
Scheduled - The EBS PROD application will be unavailable on Thursday Oct 10th, 9PM-11:30PM EST. due to Patching.
This includes Employee Self-Service, iExpense, WebADI, PASF, OnBase Finance eForms, and any EBS integrations.
Oct 9, 13:20 EDT
MongoDB Upgrade for CAS
Completed - ITC has completed the maintenance on MongoDB database for CAS. If you experience any issues please submit a ticket at our Services Portal - https://services.dartmouth.edu/TDClient/1806/Portal/Home/.
Oct 10, 07:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 06:00 EDT
Scheduled - ITC will be performing scheduled maintenance on CASs MongoDB database. We appreciate your patience. If you have questions about this event then please contact kemeny-itc@cloud.dartmouth.edu.
Oct 8, 13:14 EDT
Tuck Network Maintenance Oct.10
Completed - Maintenance has been completed successfully.
Oct 10, 07:21 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 00:01 EDT
Scheduled - On Thursday October 10 between 12:01AM (Midnight) and 7:00 AM, ITC will be performing maintenance on network equipment serving the buildings listed below.
During this time, interruptions to wired and wireless network service and phone service are expected.
Services are expected to be restored by 7:00 AM.

Buchanan Hall
Byrne Hall
Chase Hall
Murdough Center
Stell Hall
Tuck Hall
Tuck LLC (Achtmeyer, Raether, Pineau-Valencienne)
Whittemore Dormitory
Woodbury Hall
Oct 9, 08:27 EDT
Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024
📢Kronos Upgrade to the Cloud Environment
Completed - The scheduled maintenance has been completed.
Oct 7, 12:00 EDT
Update - Kronos.Dartmouth.edu is now back up and directing to our cloud environment and Kronos-Hist.dartmouth.edu and directing to on-prem.
Oct 7, 10:10 EDT
Update - Please do not access Kronos.Dartmouth.EDU for the next 15 minutes. We will update this status once maintenance is complete.
Oct 7, 09:28 EDT
Update - Scheduled maintenance is progressing. We will provide updates as necessary.
Oct 6, 11:26 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 00:00 EDT
Scheduled - Beginning Sunday, October 6th, 12:00AM, https://kronos.dartmouth.edu will be redirected from on-prem to a cloud environment.

At that point in time, anyone needing to access timecards prior to October 5th will need to go to: https://kronos-hist.dartmouth.edu.

During this transition, Dartmouth timeclocks will also begin to be redirected from our on-prem solution to the cloud environment. This is anticipated to occur between 7:00 – 8:00AM, Sunday, October 6th. For biweekly employees who use a timeclock, there will be a slight variation in the display, but they should continue to clock-in and out as usual. Supervisors of these employees and Finance Centers may need to manually enter in or out punches that occur during this time.

Go to: https://dartgo.org/kronos2cloud for information!

If you have any questions or concerns, please reach out to your Finance Center.
If you have any technical issues, please reach out to kronos.admin@dartmouth.edu.
Oct 3, 09:33 EDT
Oct 6, 2024
Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
ISP Service Instability
Resolved - This incident has been resolved.
Oct 3, 12:12 EDT
Investigating - One of Dartmouths ISPs is experiencing service instability which may be impacting traffic to the Internet and some remote offices. Network Services is investigating.
Oct 2, 09:15 EDT
Oct 2, 2024
Oct 1, 2024
Planon config updates
Completed - Planon Prod is ready for use.
Oct 1, 20:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 19:00 EDT
Scheduled - Hello Planon users ,
You will experience an intermittent downtime of approximately 30 minutes starting 7 pm tonight , as we will be applying config updates in.
Oct 1, 15:06 EDT
Sep 30, 2024
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