Dartmouth College Status

Advance and support applications will be inaccesible during Banner Upgrade

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 2024 - 17:00 EDT

Scheduled - Starting Friday 26-Jul-2024 5:00 pm through Saturday 27-Jul-2024 10:00 am

The below applications will not be accessible during Banner upgrade:

• Advance
• APEX: VoltX, OnPar, Events Loader, Gift Loader and iModules Admins

Note: IRA Event and Gift Data will be stale ( see https://status.dartmouth.edu/incidents/vl8tfxbpgwr0 for time and details )
Jul 26, 2024 17:00 - Jul 27, 2024 10:00 EDT

Banner Upgrade

In progress - ITC is performing the Banner upgrade this evening and many applications including Appworx, Websites and database will be offline during this time.
Jul 26, 2024 - 16:50 EDT

IRA Data Warehouse Saturday, July 27th All data in IRA will be stale

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 2024 - 16:30 EDT

Scheduled - IRA Data Warehouse

For Friday morning (July 26th), data in IRA is up-to-date and fully functioning.

However, in conjunction with tonight's Banner upgrade, Information, Technology, and Consulting (ITC) plans to postpone all Friday night data refreshes/ETL processes into IRA until Saturday night.

Real-time data refreshes for Advancement Events and Student-related real-times will stop running at 4:30pm on Friday evening (July 26th).

Starting at 4:30pm on Friday evening (July 26th), all data refreshes into IRA will stop running. Advancement, Student, and Finance/HR data will be stale in IRA starting Friday evening (July 26th) and all day Saturday (July 27th). All Friday night data refreshes will be postponed until Saturday evening (July 27th). ITC expects that data in IRA will be up-to-date on Sunday morning (July 28th).

We apologize for any inconvenience.
Jul 26, 2024 16:30 - Jul 27, 2024 16:30 EDT

Multiple System Outage

Monitoring - We have Identified a resolution. If your computer is affected by this issue please contact ITC
Call: 603-646-2999 or toll-free 1-855-764-2485
Email: help@dartmouth.edu
Chat: on Services.Dartmouth.Edu
On-Site: Berry 402 open from 9am - 2pm Monday - Thursday
Jul 23, 2024 - 11:43 EDT

Update - CrowdStrike, a cybersecurity tool installed on many Dartmouth assets, has pushed a content upgrade to Windows clients that is causing some of them to crash. ITC is reviewing options to recover affected devices and will post updates to this message as they become available. This issue is not specific to Dartmouth and is affecting CrowdStrike clients globally.
Jul 19, 2024 - 04:49 EDT

Update - We are continuing to investigate this issue.
Jul 19, 2024 - 03:23 EDT

Investigating - We are currently investigating this issue.
Jul 19, 2024 - 01:48 EDT

Lodge Network Upgrade

In progress - ITC is performing upgrades to the network infrastructure in the Lodge building this summer. Wired and Wi-Fi network may be unavailable until the work is completed.
Jul 18, 2024 - 10:20 EDT

Dell PowerScale Storage (OurFiles, DartFS, ThayerFS,etc.)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 2024 - 09:30 EDT

Scheduled - ITC will be installing routine firmware and updates on the Dell PowerScale system which provides network file services to the campus. This includes OurFiles, DartFS, ThayerFS, and others.
A complete list of the affected SMB file servers is available at https://services.dartmouth.edu/TDClient/1806/Portal/KB/ArticleDet?ID=150117 .

If you wont be using these SMB file servers during the maintenance window then you can safely stop reading.

These updates are non-disruptive for NFS clients (e.g. all Linux systems managed by Thayer and Research Computing). However, active SMB clients (e.g. Mac and Windows computers) WILL experience one or more disconnections similar to what you would see when there is a network problem. Usually, SMB clients will reconnect automatically after a few seconds but sometimes users may need to reconnect manually. Macs are especially susceptible to needing manual reconnection.

We will post an update here when the work is complete.
Jul 17, 2024 09:30-19:00 EDT

About This Site

Welcome to Dartmouth College's home for real-time incident and maintenance communications.

Academic Services Operational

Administrative Services Under Maintenance

Authentication Operational

Email Operational

M365 email Operational

Gmail Operational

Infrastructure Operational

Load Balancer Operational

Containerization Operational

RDS Services Operational

Active Directory Operational

Computing Infrastructure Operational

Network Operational

Research Computing Under Maintenance

General Research Services Operational

Granite Operational

HPC Under Maintenance

Rapport Operational

Storage Operational

Security Operational

Telephone Operational

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Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

SecureW2/JoinNow Maintenance Jul 28, 2024 02:00-06:00 EDT

SecureW2 has announced an upcoming scheduled maintenance window necessary to deploy the latest version of JoinNow - the software used to enroll devices for connection to the eduroam Wi-Fi network. Enrollment of new devices using JoinNow may be unsuccessful during this time. Devices that are already enrolled will not be affected.
Posted on Jul 18, 2024 - 11:51 EDT

System Metrics Month Week Day

Wi-Fi Devices

Fetching

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

Exchange Online Connection Issues

Resolved - This incident has been resolved.
Jul 26, 07:26 EDT

Investigating - Microsoft has reported an issue affecting Exchange Online. Users in North America may be unable to access Exchange services through multiple connection methods, including Outlook on the Web. We will post an update when more information is available.
Jul 25, 16:06 EDT

Jul 25, 2024

Utilities VRF maintenance

Completed - This work has been completed.
Jul 25, 07:35 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 07:00 EDT

Scheduled - The Utilities networks will be moved behind a new firewall. An outage of around 5 minutes is expected.
Jul 24, 09:10 EDT

Jul 24, 2024

No incidents reported.

Jul 23, 2024

Planon config updates

Resolved - Configs are moved into Prod
Jul 23, 19:41 EDT

Identified - Planon users will experience a downtime of approximately 30 minutes starting 7 pm , as we will be applying a config update in Production.
Jul 23, 18:01 EDT

GreenPrint Down

Resolved - GreenPrint services have been restored.
Jul 23, 11:06 EDT

Investigating - We are currently investigating and working with our vendor about issues with GreenPrint (Student Printing)
Jul 22, 18:05 EDT

Jul 22, 2024

Jul 21, 2024

Nutanix virtualization upgrade

Completed - The scheduled maintenance has been completed.
Jul 21, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 06:00 EDT

Scheduled - The Infrastructure Services Team from ITC will be performing an upgrade of the Nutanix server hosting platform starting on Saturday, July 20, at 6:00 AM. The upgrade is expected to be completed by Sunday, July 21, at 6 PM. We do anticipate that applications will have intermittent outages during this maintenance. If you have questions regarding the impact on specific applications or services, please submit a Service Desk support request, and someone will get back to you. Thank you
Jul 2, 09:12 EDT

Jul 20, 2024

Jul 19, 2024

Jul 18, 2024

EBS Production (EBSPROD) scheduled to apply Q2 2024 patches

Completed - EBS Production is back online after applying Q2 2024 patches.
Jul 18, 22:27 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 21:01 EDT

Scheduled - EBS Production (EBSPROD) scheduled to apply Q2 2024 regulatory patches. Oracle Applications will be unavailable while it is being patched.

Oracle EBS supports many of Dartmouths administrative, employee, and financial functions, including Employee Self-Service, where you view your Payslips and Employee W2, or iExpense, where you submit your
corporate card and business expenses. Oracle EBS also supports Accounts Payable, eProcurement, Grants Accounting, and HRMS, much more. In addition, Oracle integrates with many more systems, such as PASF, OnBase Unity Client
and OnBase eForms, IRA Financial Reports and other systems the rely on Oracle to feed or validate employee or chart strings data.
Jul 16, 10:00 EDT

Fahey/McLane Network Outage

Resolved - No further issues have been observed or reported.
Jul 18, 14:52 EDT

Monitoring - Services are restored. ITC is continuing to monitor for any further issues.
Jul 18, 11:27 EDT

Identified - Beginning at 11:00 AM today, ITC will be rebooting network equipment serving the Fahey and McLane buildings. This is necessary to resolve an issue that has been affecting users connections. Wired and Wi-Fi networking will be unavailable in these buildings during this time. Services are expected to be fully restored by 11:30AM.
Jul 18, 10:53 EDT

Production Server Patching

Completed - Production OS Patching is now complete.
Jul 18, 06:48 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 02:00 EDT

Scheduled - Monthly OS patch updates will be applied to all production servers and databases between 2:00 AM and 7:00 AM.

It should be expected that all related systems and services will be unavailable during this time.

For more information, please reference the following Team Dynamix article.

https://services.dartmouth.edu/TDClient/1806/Portal/KB/ArticleDet?ID=105996
Jul 11, 10:44 EDT

Jul 17, 2024

Skiway network maintenance

Completed - This work is complete.
Jul 17, 17:52 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 17:00 EDT

Scheduled - Some network maintenance is needed for the connection to the Skiway. During this window the Skiway networks will be unreachable for about 5 minutes.
Jul 17, 10:58 EDT

Goldstein & Thomas Network Partially Down

Resolved - This incident has been resolved.
Jul 17, 08:13 EDT

Identified - Currently there are some power issues in Goldstein and Thomas Hall that are affecting the network.
Jul 16, 21:21 EDT

Jul 16, 2024

Job Sub Server (Cross.dartmouth.edu) Linux 8 Upgrade

Completed - The scheduled maintenance has been completed.
Jul 16, 06:28 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 03:00 EDT

Scheduled - We will be replacing the cross.dartmouth.edu server with a new Linux 8 server, this will affect the applications and processes listed below and will create an outage during the time of the conversion.

• Degreeworks Backend Processes
• Workflow Engine
• Appworx (Automic)
• Banner Job Submission
Jul 12, 15:09 EDT

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.