Resolved -
Due to service interruptions in the GreenPrint system, ITC will be restoring all students print allocations to $75.00.
Thank you for your patience as our team worked to get the system restored to an optimal level!
Reminder:
If you havent yet, please update your laptops print driver. Follow this link for instructions.
Traditional Support Options:
Call, Chat, Email, and other helpful information can be found on the Student Tech Portal – check it out!
Your patience has been invaluable during the GreenPrint update. We look forward to providing you with a reliable and efficient printing service.
Thank you,
Information, Technology, and Consulting
Sep 14, 10:47 EDT
Monitoring -
A fix has been applied and systems are performing as expected. Were continuing to monitor for any recurring problems.
Thank You
Sep 13, 12:38 EDT
Update -
ITC is continuing to work with our Vendors to improve GreenPrint system performance. If youre experiencing delays in printing your job, please use our web print option by going to greenprint.dartmouth.edu and selecting Submit A Job. Please note the job must be submitted in a PDF file format.
All print jobs during this incident will be fully refunded back to your account. You will be notified about your account balance after the issue has been resolved.
Thank you for your patience as we work to resolve this issue.
Sep 13, 08:12 EDT
Update -
ITC is continuing to work with our Vendors to improve GreenPrint system performance. If youre experiencing slowness in printing your job, please use our web print option by going to greenprint.dartmouth.edu and selecting Submit A Job. Please note the job must be submitted in a PDF file format.
All print jobs during this incident will be fully refunded back to your account after the resolution.
Thank you for your patience as we work to resolve this issue.
Sep 12, 17:13 EDT
Investigating -
ITC is aware of Printing Issues with Student Greenprint System. We are working with our vendors to resolve the issue.
Sep 12, 11:54 EDT