OEM security patching
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 2025 - 13:30 EST
Scheduled - ITC will be performing scheduled maintenance on Oracle Enterprise Manager (OEM). Services related to OEM will be unavailable during this event. We appreciate your patience. If you have questions about this event then please contact the Student Team.
Nov 14, 2025 13:30-16:00 EST

About This Site

Welcome to Dartmouth College's home for real-time incident and maintenance communications.

Uptime over the past 90 days. View historical uptime.
Academic Services ? Operational
Administrative Services ? Under Maintenance
Authentication ? Operational
Email Operational
M365 email ? Operational
Gmail ? Operational
Infrastructure Operational
Load Balancer ? Operational
Containerization ? Operational
RDS Services ? Operational
Active Directory ? Operational
Computing Infrastructure ? Operational
Network ? Operational
Research Computing Operational
90 days ago
99.96 % uptime
Today
General Research Services ? Operational
AI Operational
90 days ago
99.96 % uptime
Today
Granite ? Operational
HPC ? Operational
Rapport ? Operational
Storage ? Operational
Security ? Operational
Telephone ? Operational
Web ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

RAPPORT COI Update Oct 21, 2025 06:30-06:45 EDT

RAPPORT COI will be unavailable as we perform a software update.
Posted on Oct 17, 2025 - 11:06 EDT

EKS kubernetes cluster (kube4) upgrade Nov 17, 2025 05:00-07:00 EST

We will be applying updates to our Amazon hosted kubernetes cluster (kube4).
Applications running in this cluster will have a couple of brief outages while the updates are being applied.
Posted on Nov 10, 2025 - 08:20 EST

RAPPORT Grants Update Nov 18, 2025 06:00-06:30 EST

We will be doing a minor update to RAPPORT Grants at this time.
Posted on Nov 12, 2025 - 16:38 EST
System Metrics Month Week Day
Wi-Fi Devices ?
Fetching
Nov 15, 2025

No incidents reported today.

Nov 14, 2025
Retroactive Incident Report – Granite Secure HPC Outage
Resolved - Summary:

On the morning of November 14, Granite Secure HPC experienced a service disruption that caused all users to lose their tiCrypt Desktop / RDP sessions and prevented reconnecting. The issue also caused Granite VMs to lose access to required NFS-backed storage.

Root Cause:

New outbound firewall rules were added to to several tiCrypt production VMs

These rules unintentionally blocked required outbound access leading to system instability and the loss of user sessions.

Resolution:

The outbound firewall rules were removed by Infrastructure Services.

Service functionality immediately improved once access was restored.

Current Status:

Granite Secure HPC is fully operational, and user access has been restored across all systems.
Nov 14, 11:26 EST
Nov 13, 2025
Account Manager UI - Upgrade
Update - AccountManager UI has been updated. Please be sure to save the new URL: https://idm-accountmanager.dartmouth.edu/.
Nov 13, 12:10 EST
Completed - The scheduled maintenance has been completed.
Nov 13, 12:08 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 11:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 09:28 EST
Scheduled - ITC will be performing scheduled maintenance on Account Manager UI: https://idm-accountmanager.dartmouth.edu/AccountManager. During this maintenance window, the creation and approval of Guest Accounts, as well as the creation of Sponsored, Org, Dept, and Service accounts, will be temporarily unavailable. We appreciate your patience. If you have questions about this event then please contact kemeny-itc@cloud.dartmouth.edu.
Nov 12, 07:26 EST
GitHub: Some users may experience failing git push and pull operations.
Resolved - This incident has been resolved
Nov 13, 10:41 EST
Monitoring - During this event, services like Jenkins jobs using GitHub were failing. GitHub identified the issue and has provided a fix. We’re continuing to monitor.
Nov 13, 10:27 EST
Banner Intermittent Outage
Resolved - This incident has been resolved.
Nov 13, 09:26 EST
Investigating - Banner is having intermittent outages this morning, we are investigating.
Nov 13, 09:19 EST
Dartmouth network distribution router upgrade part 2
Completed - The scheduled maintenance has been completed.
Nov 13, 07:15 EST
Update - Scheduled maintenance is still in progress and is expected to run past 7am. We will provide updates as necessary.
Nov 13, 06:38 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 05:30 EST
Scheduled - On November 13th from 5:30 to 7am, a portion of the distribution routers for the Dartmouth network will be upgraded to a new software version. There should be minimal disruption as the distribution routers reboot due to the redundant nature of the Dartmouth network.

This is the second day of upgrades.
Nov 11, 08:32 EST
Tuck - Tanzu Mission Control Migration – Wednesday, November 12, 2025
Completed - The scheduled maintenance has been completed.
Nov 13, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 20:00 EST
Scheduled - We will be performing a Kubernetes Tanzu Mission Control migration from our SaaS environment starting at 8:00 PM Eastern Time on Wednesday, November 12, 2025.

The maintenance is expected to take several hours. During this time, you may experience brief service disruptions as we perform rolling restarts. However, we do not anticipate any major outages or prolonged downtime.

We appreciate your patience and understanding as we complete this important migration to improve system reliability and performance.

If you have any questions or encounter issues following the maintenance, please contact the IT operations team.
Nov 11, 18:27 EST
Nov 12, 2025
Jenkins - Deploy jobs are failling
Resolved - ITC has resolved the incident. If you are still experiencing issues with Jenkins - deploy jobs then please submit a ticket through the Services Portal.
Nov 12, 13:24 EST
Investigating - Jenkins jobs using the label "docker-deploy" are currently failing. ITC is actively investigating the issue. We appreciate your patience during this time.

If you have any questions or need further assistance, please contact us at kemeny-itc@cloud.dartmouth.edu .
Nov 12, 11:13 EST
JCI Metasys
Completed - Metasys maintenance is complete. If you experience issues, please reach out through your regular support channels.
Nov 12, 09:47 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 08:01 EST
Scheduled - Johnson Controls will be performing scheduled maintenance on JCI Metasys. Services related to Metasys and Metasys UI may be unavailable during this event. We appreciate your patience. If you have questions about this event please reach out through your regular support channels or contact FO&M Dispatch at 646-2508.
Nov 10, 16:21 EST
GlobalProtect VPN client upgrade
Completed - This work has been completed.
Nov 12, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 08:00 EST
Scheduled - The GloablProtect VPN client version will be upgraded to version 6.3.3-c711 on November 12th at 8am. Once the new version is available, you will be prompted to upgrade the next time that you connect to the Dartmouth VPN.
Nov 11, 08:26 EST
Dartmouth network distribution router upgrade
Completed - The scheduled maintenance has been completed.
Nov 12, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 05:30 EST
Scheduled - On November 12th from 5:30 to 7am, a portion of the distribution routers for the Dartmouth network will be upgraded to a new software version. There should be minimal disruption as the distribution routers reboot due to the redundant nature of the Dartmouth network.

This is the first day of upgrades and the remaining distribution routers will be upgraded November 13th.
Nov 11, 08:31 EST
Nov 11, 2025
Remote Sites Network Interruption
Resolved - No further interruptions have been observed.
Nov 11, 11:03 EST
Monitoring - An issue has been identified that is impacting network connectivity of the below listed remote sites.
Boston Admissions Office
Boston Investments Office
Golf Maintenance Building
75 Gould Rd
Hanover Country Club
100 Lyme Rd
104 Lyme Rd
Montgomery House
Moosilauke Ravine Lodge
Morton Farm
Sachem Village Community Center
23 South Park St
200 Lebanon St.
Nov 11, 09:43 EST
TeamDynamix Performance Degradation
Resolved - TeamDynamix has resolved the issue that was causing degraded performance in Work Management, and full service has been restored.
Nov 11, 08:32 EST
Update - TeamDynamix continues to work on developing a fix for the performance degradation. We'll continue to provide updates as we know more.
Nov 10, 16:57 EST
Update - TeamDynamix continues to work on developing a fix for the performance degradation. We'll continue to provide updates as we know more.
Nov 10, 14:39 EST
Identified - TeamDynamix has identified the issue and is actively working to develop a fix for the performance degradation. We'll continue to provide updates as we know more.
Nov 10, 11:38 EST
Investigating - TeamDynamix is investigating degraded performance. Affected applications include TDX ticketing applications, services, and knowledge bases/client portal applications. We will follow up as additional information is available from the vendor.
Nov 10, 10:27 EST
Nov 10, 2025
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
EBS Production will be going down for patching
Completed - The scheduled maintenance has been completed.
Nov 7, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:00 EST
Scheduled - We need to apply a security patch and a one other patch to EBS. We expect about 1 hour of downtime.
Nov 7, 13:38 EST
JCI Metasys
Completed - Metasys maintenance is complete. If you experience issues please reach out through your regular support channels.
Nov 7, 08:17 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 06:00 EST
Scheduled - Johnson Controls will be performing scheduled maintenance on JCI Metasys on Friday, Nov. 7th from 6:00am to 8:00am. Services related to Metasys and Metasys UI may be unavailable during this event. We appreciate your patience. If you have questions about this event please reach out through your regular support channels or contact FO&M Dispatch at 646-2508.
Nov 6, 10:07 EST
Nov 6, 2025
Duo Auth Proxy Upgrade
Completed - ITC has completed the maintenance on Duo Auth Proxy. If you experience any issues please submit a ticket at our Services Portal.
Nov 6, 08:20 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 08:00 EST
Scheduled - ITC will be performing scheduled maintenance on Duo Auth Proxy. We appreciate your patience. If you have questions about this event then please contact kemeny-itc@cloud.dartmouth.edu.
Nov 6, 00:15 EST
Nov 5, 2025
On-premises email delays.
Resolved - This incident has been resolved.
Nov 5, 14:26 EST
Investigating - Email routed through on-premises (Exchange) relays is queuing and has delayed delivery.
Nov 5, 13:49 EST
Nov 4, 2025
Tuck - Kubernetes upgrade
Completed - The scheduled maintenance has been completed.
Nov 4, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 17:01 EST
Scheduled - We will be performing scheduled maintenance to update our Kubernetes environment during off-hours.
Date: 11/4/2025
Time: 5PM-10PM

During this window, Kubernetes services may experience brief interruptions as updates are applied. We recommend avoiding deployments or configuration changes during this period.

Thank you for your understanding as we work to keep our infrastructure secure and up to date.
Nov 4, 14:11 EST
Jenkins Upgrade
Completed - The scheduled maintenance has been completed.
Nov 4, 19:03 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 17:00 EST
Scheduled - ITC will be performing scheduled maintenance on Jenkins. Services related to ci.dartmouth.edu will be partially unavailable during this event. We appreciate your patience. If you have questions about this event then please contact kemeny-itc@cloud.dartmouth.edu.
Nov 4, 00:36 EST
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025
Tuck Tanzu Kubernetes Upgrades
Completed - The scheduled maintenance has been completed.
Nov 1, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 05:00 EDT
Scheduled - Starting Monday October 27th (off-hours) and continuing throughout the week, we’ll be upgrading our Tanzu Kubernetes Environment. This work is part of an update to replace a deprecated product and ensure ongoing support, performance, and security.

All maintenance will take place outside of regular business hours, but there may be brief periods of limited access to some services during this time.

Thank you for your patience as we make these important improvements.
Oct 22, 13:11 EDT
← Incident History Powered by Atlassian Statuspage