Network Maintenance - March 22
Update - Some equipment in VAC and MassRow is still being rebooted. Maintenance is complete in all other buildings.
Mar 22, 2023 - 07:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 2023 - 03:00 EDT
Scheduled - On Wednesday, March 22 between 3:00 AM and 7:00 AM, ITC will be performing maintenance on network equipment serving the buildings listed below.
During this time, interruptions to wired and wireless network service and phone service are expected.
Services are expected to be restored by 7:00 AM.

1 Court St. (OSHER)
1 Occom Ridge Rd. (Kappa Delta)
1 S. Main St. (Casque & Gauntlet)
1 Webster Ave. (Kappa Kappa Kappa)
10 W. Wheelock St. (Sigma Delta)
11 W. Wheelock St. (Theta Delta Chi)
11 Webster Ave. (Sigma Phi Epsilon)
12 South St.
12 Webster Ave. (Sigma Nu)
13 Choate Rd.
13 Webster Ave. (Alpha Chi Alpha)
15 Webster Ave. (Epsilon Kappa Theta)
20 West St. (Foley House)
200 Lebanon St. (Trumbull Nelson)
23 E. Wheelock St. (Amarna)
24 E. Wheelock St. (Kappa Kappa Gamma)
3 Occom Ridge Rd. (Chi Delta)
3 Webster Ave. (Tabard)
30 N. Main St. (Gamma Delta Chi)
35 Centerra
4 Currier Pl.
41 Centerra
46 Centerra (Evergreen)
5 Allen St.
5 S. Park St.
5 Webster Ave. (Phi Delta Alpha)
53 Commons
6 Choate Rd. (BrownLittle Lounge)
6 Webster Ave. (Beta Alpha Omega)
63 S. Main St.
68 S. Main St. (2 Dorrance Pl.)
7 Lebanon St.
7 South St.
7 W. Wheelock St. (Psi Upsilon)
7 Webster Ave. (Chi Gamma Epsilon)
8 Choate Rd. (BissellCohen Lounge)
8 Webster Ave. (Zeta Psi)
9 School St. (Panarchy)
9 Webster Ave. (Kappa Delta Epsilon)
Alumni Gym
Aquinas House
Bernstein Annex
Berry Sports Center
Bissell Hall
Blunt Alumni Center
Boss Tennis Center and Gordon Pavilion
Brown Hall
Burnham Field
Butterfield Hall
Child Care Center
Choate House
Cohen Hall
College Storage Facility
Collis Student Center
Corey Ford Rugby Clubhouse
CutterShabazz Hall
DOC House
Davis Varsity House
Engineering and Computer Science Center
Fahey and McLane Halls
Fairbanks (North and South)
Floren Varsity House
Fullington Farm
Gile Hall
Gile Tract Facility
Gold Coast House Community (House Center B)
Hallgarten Hall
Hanover Inn
Hillcrest
Hitchcock Hall
Hood Museum of Art
Hopkins Center
IPF Building
Leverone Fieldhouse
Little Hall
Lord Hall
Massachusetts Hall Middle
Massachusetts Hall North
Massachusetts Hall South
McKenzie Hall
McNutt Hall
Memorial Field West Stands
New Hampshire Hall
North Hall
Parkhurst Hall
Red Rolfe Field at Biondi Park
Reilly Pavilion
Robinson Hall
Rockefeller Center and Silsby Hall
Roth Center
Russell Sage Hall
Scully-Fahey Field
Streeter Hall
The Lodge
Thompson Arena
Topliff Hall
Tuck on Main (33 S. Main St.)
Visual Arts Center
Webster Cottage
Wilson Hall
Planon - config updates
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 2023 - 18:00 EDT
Scheduled - Planon users may experience intermittent downtime starting 6 PM , while configuration changes are applied.

About This Site

Welcome to Dartmouth College's home for real-time incident and maintenance communications.

Academic Services ? Operational
Administrative Services ? Operational
Authentication ? Operational
Computing Infrastructure ? Operational
Email Operational
M365 email ? Operational
Gmail ? Operational
Network ? Under Maintenance
Security ? Operational
Telephone ? Operational
Web ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
RCLSERV8 outage Mar 22, 2023 10:30-14:00 EDT
We will be migrating RCLSERV8 from VMware to Nutanix on March 22nd.

During this time licenses will be unavailable for these services:

- Matlab
- IDL
- Maple
- Totalview
- Mathematica
Posted on Mar 15, 2023 - 11:15 EDT
Production Server Patching Mar 23, 2023 02:00-07:00 EDT
Monthly patch updates will be applied to all production servers and databases between 2:00 AM and 7:00 AM.

It should be expected that all systems and services will be unavailable during this time.

For more information, please reference the following Team Dynamix article.

https:services.dartmouth.eduTDClient1806PortalKBArticleDet?ID=105996
Posted on Mar 20, 2023 - 08:30 EDT
Network Maintenance - March 23 Mar 23, 2023 03:00-07:00 EDT
On Thursday, March 23 between 3:00 AM and 7:00 AM, ITC will be performing maintenance on network equipment serving the buildings listed below.
During this time, interruptions to wired and wireless network service and phone service are expected.
Services are expected to be restored by 7:00 AM.

10 N. Park St.
11 E. Wheelock St. (Chi Heorot)
12 N. Park St.
13 E. Wheelock St.
14 N. Park St.
16 N. Park St.
17 E. Wheelock St. (Alpha Xi Delta)
18 N. Park St.
19 E. Wheelock St. (Ledyard Apartments)
2 N. Park St. (Alpha Phi)
20 N. Park St.
22 N. Park St.
24 N. Park St.
4 N. Park St. (Triangle House)
7 E. Wheelock St. (Sphinx Society)
7 Ivy Ln.
8 N. Park St.
9 Ivy Ln.
Andres Hall
Baker Library
Bartlett Hall
Berry Library
Burke Chemistry Laboratory
Carson Hall
Dartmouth Hall
Fairchild Physical Sciences Center
Fayerweather Hall Mid
Fayerweather Hall North
Fayerweather Hall South
Kemeny Hall and Haldeman Center
McCulloch Dormitory
Morton Hall
Reed Hall
Richardson Hall
Ripley, Woodward, and Smith Halls
Rollins Chapel
Shattuck Observatory
Steele Hall
Thornton Hall
Wentworth Hall
Wheeler Hall
Wilder Hall
Zimmerman Hall
Posted on Mar 14, 2023 - 16:48 EDT
EBS Production (EBSPROD) patching Mar 23, 2023 21:00-23:00 EDT
EBS Production (EBSPROD) scheduled to apply patches on 032323 Thursday 9 pm to 11 pm. Oracle EBS will be down during this time.

Oracle EBS supports many of Dartmouths administrative, employee, and financial functions, including Employee Self-Service, where you view your Payslips and Employee W2, or iExpense, where you submit your
corporate card and business expenses. Oracle EBS also supports Accounts Payable, eProcurement, Grants Accounting, and HRMS, much more. In addition, Oracle integrates with many more systems, such as PASF, OnBase Unity Client
and OnBase eForms, IRA Financial Reports and other systems the rely on Oracle to feed or validate employee or chart strings data.
Posted on Mar 21, 2023 - 09:49 EDT
Network Maintenance - March 24 Mar 24, 2023 03:00-07:00 EDT
On Friday, March 24 between 3:00 AM and 7:00 AM, ITC will be performing maintenance on network equipment serving the buildings listed below.
During this time, interruptions to wired and wireless network service and phone service are expected.
Services are expected to be restored by 7:00 AM.

Boston Investments Office
Posted on Mar 14, 2023 - 17:31 EDT
System Metrics Month Week Day
Wi-Fi Devices ?
Fetching
Past Incidents
Mar 22, 2023
IRA Data Warehouse - Student Registrar data refresh still ongoing
Resolved - IRA Data Warehouse

Mondays issue with Student Registrar data feed was resolved on Tuesday. ITC now marking this issue resolved in Status Page.
Mar 22, 07:28 EDT
Update - IRA Data Warehouse

The issue with the Student Registrar data feed into IRA has been resolved. The data in IRA is now up-to-date.

We apologize for the earlier inconvenience.
Mar 21, 09:52 EDT
Investigating - IRA Data Warehouse

The nightly feed of the Student Registrar data into the warehouse is still ongoing. Student Registrar data in IRA is not yet complete. Student real-time data feeds into the warehouse are not currently running. Information, Technology, and Consulting (ITC) is looking into the issue and will follow up as soon as further information is available.

We apologize for any inconvenience.
Mar 21, 07:18 EDT
Mar 21, 2023
Network Maintenance - March 21
Completed - Maintenance is complete.
Mar 21, 08:31 EDT
Update - Some equipment in Cummings (218 Machine Room) and MacLean (2nd Floor and 202 Machine Room) is still rebooting. Maintenance is complete in all other buildings.
Mar 21, 07:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 03:00 EDT
Scheduled - On Tuesday, March 21 between 3:00 AM and 7:00 AM, ITC will be performing maintenance on network equipment serving the buildings listed below.
During this time, interruptions to wired and wireless network service and phone service are expected.
Services are expected to be restored by 7:00 AM.

56 Etna Rd.
Cummings Hall
Lewiston Office
MacLean Engineering Sciences Center
Montgomery House
Moosilauke Ravine Lodge
Skiway
Mar 14, 16:19 EDT
Mar 20, 2023
Network Maintenance - March 20
Completed - Maintenance is complete.
Mar 20, 07:27 EDT
Update - Some equipment in LSC and Kellogg is still rebooting. All other buildings maintenance work is complete at this time.
Mar 20, 06:51 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 03:00 EDT
Scheduled - On Monday, March 20 between 3:00 AM and 7:00 AM, ITC will be performing maintenance on network equipment serving the buildings listed below.
During this time, interruptions to wired and wireless network service and phone service are expected.
Services are expected to be restored by 7:00 AM.

3 Clement Rd.
31 N. Main St. (Phi Tau)
33 N. Main St. (Alpha Theta)
35 N. Main St. (Native American House)
36 N. Main St. (Asian Studies)
38 N. Main St. (LALACS)
42 N. College St. (La Casa)
44 N. College St.
75 N. College St. (Dragon Society)
Anonymous Hall
Church of Christ
GroundsLabor Building
Kellogg Hall
Life Sciences Center
McLaughlin Cluster East (Berry, Bildner, Rauner)
McLaughlin Cluster West (Byrne II, Goldstein, Thomas)
Moore Hall
North Chiller Plant
Parker House
Remsen Hall
Sherman House
Sudikoff Lab
Vail Hall
Winifred-Raven House
Mar 14, 16:09 EDT
Mar 19, 2023

No incidents reported.

Mar 18, 2023
Dell PowerScale Storage (OurFiles, DartFS, ThayerFS, tdidacfs, etc.)
Completed - This work has been successfully completed without issue.
Mar 18, 17:52 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 07:00 EDT
Scheduled - ITC will be installing routine firmware and software updates on the Dell PowerScale system which provides network file services to the campus. This includes OurFiles, DartFS, ThayerFS, tdidacfs and others. A complete list of the affected SMB file servers is available at https://services.dartmouth.edu/TDClient/1806/Portal/KB/ArticleDet?ID=150117 .

If you won't be using these SMB file servers during the maintenance window then you can safely stop reading.

These updates are non-disruptive for NFS clients (e.g. all Linux systems managed by Thayer and Research Computing). However, active SMB clients (e.g. Mac and Windows computers) WILL experience one or more disconnections similar to what you would see when there is a network problem. Usually, SMB clients will reconnect automatically after a few seconds but sometimes users may need to reconnect manually. Macs are especially susceptible to needing manual reconnection.

We will post an update here when the work is complete.
Mar 7, 16:09 EST
Mar 17, 2023
Network Hardware Upgrade
Completed - The network hardware at Tuck Hall has been replaced by ITC, and all services have been successfully restored. If you encounter any issues related to the network, please submit a ticket and well address them as soon as possible.

Thank you for your patience and understanding during the network downtime. If you have any further questions or concerns, please dont hesitate to reach out to us.
Mar 17, 06:48 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 06:00 EDT
Scheduled - ITC will be performing scheduled maintenance on a network switch serving Tuck Hall. Services related to wifi will be partially unavailable during this event. We appreciate your patience. If you have questions about this event then please contact ITC Network Services.
Mar 16, 13:37 EDT
Mar 16, 2023
Unscheduled patching to Kiewit Domain Controllers
Completed - The required. patches have been successfully applied.
Mar 16, 17:26 EDT
Update - The DC patching is still in. progress.
Mar 16, 16:43 EDT
In progress - The production Domain Controllers in the Kiewit domain are having an unscheduled patch applied to address a critical vulnerability. The Domain Controllers will restarted as part of the patching process.
Mar 16, 15:42 EDT
Network Maintenance - March 16
Completed - Maintenance is complete.
Mar 16, 07:12 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 03:00 EDT
Scheduled - On Thursday, March 16 between 3:00 AM and 7:00 AM, ITC will be performing maintenance on network equipment serving the buildings listed below.
During this time, interruptions to wired and wireless network service and phone service are expected.
Services are expected to be restored by 7:00 AM.

Boathouse
Buchanan Hall
Byrne Hall
Channing Cox Hall
Chase Hall
French Hall
Fuller Boathouse
Irving Institute
Judge Hall
Ledyard Canoe Club
Maxwell Hall
Murdough Center
Stell Hall
Tom Dent Cabin
Tuck Hall
Tuck LLC (Achtmeyer, Raether, Pineau-Valencienne)
Whittemore Dormitory
Woodbury Hall
Mar 14, 16:06 EDT
Mar 15, 2023
OurFiles Migration
Completed - This work has been successfully completed. If you have trouble accessing any of these shares, your first troubleshooting step should be to reboot your computer.
Mar 15, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 17:00 EDT
Scheduled - OurFiles, the on-premises file storage, will be unavailable while we migrate to new hardware. This migration process is expected to be completed on the same day.

If you experience any connectivity issues after the migration, please restart your computer. If the issue persists or you require additional assistance, please submit a ticket through the Services Portal or call (603) 646-2999.
Mar 9, 10:44 EST
Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023
VPN Connections
Resolved - The issue preventing new VPN Connections has been resolved.
Mar 11, 00:02 EST
Identified - The issue has been identified and the fix is being tested.
Mar 10, 23:51 EST
Investigating - ITC is investigating an issue affecting GlobalProtect VPN connections failing.
Mar 10, 23:04 EST
Mar 10, 2023
Mar 9, 2023
63 South Main St. Network Outage
Resolved - Services have been restored.
Mar 9, 13:24 EST
Investigating - ITC is investigating a network outage at 63 South Main St.
Mar 9, 13:13 EST
Planon Production SSO Maintenance
Completed - ITC has verified SSO functionality, this maintenance has been completed.
Mar 9, 08:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 03:00 EST
Scheduled - During this maintenance window all PRODUCTION Keycloak environments will be upgraded to the latest version.

This update will have an impact on your SSO solution. During the maintenance window you will not be able to do SSO configuration, and new users will not be able to log in. Users that are already logged in will remain unaffected.
Feb 13, 08:16 EST
Mar 8, 2023

No incidents reported.

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