Dartmouth College Status

Monitoring - Power is restored on campus. Network equipment are coming back up and we will continue to monitor for any network related outages across campus.
Apr 28, 2025 - 12:54 EDT

Update - See the email to campus from Facilities.Center@dartmouth.edu for more information on campus power outage, which includes the following:
"Liberty Utilities and National Grid are working on identifying and correcting the issue and will be restoring service as soon as possible. Presently, there is no estimated time of power restoration."
Apr 28, 2025 - 12:18 EDT

Update - Regarding the campus power outage and networking effect:

Dartmouth Network Service equipment has UPS battery backup to keep our networking online through short power outages, including Wi-Fi, wired Ethernet, and VOIP phones. Different locations will last without power for different lengths of time before the UPS battery runs out and the equipment shuts down, so we expect additional networking to fall offline as the power outage continues.

When power is restored, network equipment is expected automatically recover within 15-30 minutes. Network Services will continue to monitor the situation and make sure equipment comes back online when power is restored.

From what Network Services is aware, the current ETA for power being restored is 2pm.
Apr 28, 2025 - 11:51 EDT

Identified - Theres a campus wide power outage affecting the network. We will provide updates as we learn more.
Apr 28, 2025 - 11:18 EDT

SecureW2/JoinNow Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 2025 - 00:00 EDT

Scheduled - SecureW2 has announced an upcoming scheduled maintenance window for the JoinNow software - the software used to enroll devices for connection to the eduroam Wi-Fi network. Enrollment of new devices using JoinNow may be unsuccessful during this time. Devices that are already enrolled will not be affected.
Apr 27, 2025 00:00-05:00 EDT

About This Site

Welcome to Dartmouth College's home for real-time incident and maintenance communications.

Academic Services Operational

Administrative Services Operational

Authentication Operational

Email Operational

M365 email Operational

Gmail Operational

Infrastructure Operational

Load Balancer Operational

Containerization Operational

RDS Services Operational

Active Directory Operational

Computing Infrastructure Operational

Network Operational

Research Computing Operational

General Research Services Operational

Granite Operational

HPC Operational

Rapport Operational

Storage Operational

Security Operational

Telephone Operational

Web Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Wi-Fi Devices

Fetching

Past Incidents

Apr 28, 2025

Unresolved incident: Campus Wide Network Issues - Power.

Apr 27, 2025

Network Outage

Resolved - This incident has been resolved.
Apr 27, 23:35 EDT

Update - We are continuing to work on restoring service and will provide further updates as they become available.
Apr 27, 22:01 EDT

Update - We are continuing to work on restoring service and will provide further updates as they become available.
Apr 27, 20:42 EDT

Identified - There's a campus wide power outage affecting the network. This incident will be updated once this is resolved.
Apr 27, 14:29 EDT

Apr 26, 2025

No incidents reported.

Apr 25, 2025

IRA Data Warehouse Advancement data are stale within IRA

Resolved - IRA Data Warehouse

The Advancement-to-Warehouse data refresh has completed. Advancement data in IRA is now up to date.

We apologize for the earlier inconvenience.
Apr 25, 12:06 EDT

Update - IRA Data Warehouse

Advancement data is still loading into IRA. We anticipate that the data should be available before noon.

We apologize for the inconvenience.
Apr 25, 11:04 EDT

Investigating - IRA Data Warehouse

The Advancement-to-Warehouse nightly feed is still running. Advancement data are currently stale within IRA. Information, Technology, and Consulting (ITC) is looking into the issue. We do not expect last night's data to be available before 10:30am.

We apologize for the inconvenience.
Apr 25, 07:35 EDT

Storage and HPC Outage

Resolved - This incident has been resolved.
Apr 25, 12:03 EDT

Update - The problem has been identified and corrected. Longer term, we will probably need to schedule an outage to update firmware on some switches and routers.
Apr 25, 12:03 EDT

Investigating - We are currently investigating an issue with the networking in the Research Computing racks that is preventing access to many resources.
Apr 25, 11:42 EDT

IRA Data Warehouse Student Registrar data currently unavailable in IRA

Resolved - IRA Data Warehouse

Last night's Student feed to IRA has completed. Student data in IRA is now up to date.

Student real-time data feeds are now running.

We apologize for the earlier inconvenience.
Apr 25, 11:36 EDT

Update - IRA Data Warehouse

Student data is now available in IRA. Financial Aid data is still loading so some of that data may still be stale.

Real-time student processes are not yet running so no real-time student data has processed yet today.

We apologize for the inconvenience.
Apr 25, 11:03 EDT

Investigating - IRA Data Warehouse

Due to late-running nightly processing, none of the Student Registrar data is currently available in IRA. This problem will impact Registrar data, Financial Aid, Billing, and anything using the main Student Registrar area of the system. Information, Technology, and Consulting (ITC) is looking into the issue. Student data will not be available in IRA until at least 10:30am.

We apologize for the inconvenience.
Apr 25, 07:23 EDT

IRA Data Warehouse EBS related data currently stale in IRA

Resolved - IRA Data Warehouse

The EBS-to-Warehouse data feed has completed. EBS/Finance/HR/Facilities data are now up to date in IRA.

We apologize for the earlier inconvenience.
Apr 25, 11:24 EDT

Investigating - IRA Data Warehouse

The EBS-to-Warehouse data feed is still running. At this time, G/L and HR/LD data are stale within IRA. Information, Technology, and Consulting (ITC) is looking into the issue. We do not expect the data to be ready before 10:00am.

We apologize for the inconvenience.
Apr 25, 07:33 EDT

Apr 24, 2025

host.dartmouth.edu Server Migration

Completed - The scheduled maintenance has been completed.
Apr 24, 17:50 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 12:00 EDT

Scheduled - Websites hosted on Dartmouth's Domain of One's Own server (host.dartmouth.edu) will undergo scheduled maintenance on Thursday, April 24, between 12:00 p.m. and 7:00 p.m. EST. During this time, brief service interruptions may occur as part of an infrastructure upgrade. We will provide updates as necessary.
Apr 23, 17:06 EDT

IRA Data Warehouse EBS to Warehouse nightly refresh still running. Some data will be stale.

Resolved - IRA Data Warehouse

The final step of the EBS-to-Warehouse nightly feed (Facilities data) has completed. EBS/Finance/HR/Facilities data in IRA is now up to date.

We apologize for the earlier inconvenience.
Apr 24, 13:54 EDT

Update - IRA Data Warehouse

All of the EBS/Finance/HR data has loaded into IRA, with the exception of the Facilities data, which is still running. We will provide an update when the Facilities data load has completed.

We apologize for any inconvenience.
Apr 24, 10:29 EDT

Investigating - IRA Data Warehouse

The EBS-to-Warehouse nightly data refresh is still running. GL, HR/LD, and Facilities data are stale in IRA. Information, Technology, and Consulting (ITC) is looking into the issue and will follow up as soon as further information is available. We expect the EBS-based data to be available in IRA by 9:00am.

We apologize for any inconvenience.
Apr 24, 07:18 EDT

IRA Data Warehouse Advancement nightly data refresh in IRA is still processing. Some data will be stale.

Resolved - IRA Data Warehouse

Advancement data in IRA is now up to date.

We apologize for the earlier inconvenience.
Apr 24, 09:43 EDT

Investigating - IRA Data Warehouse

The Advancement-to-Warehouse nightly data refresh is still running. Some of the Advancement data is IRA is stale at this time. Information, Technology, and Consulting (ITC) is looking into the issue and will follow up as soon as further information is available. We estimate that the data should be available in IRA by 9:00am.

We apologize for any inconvenience.
Apr 24, 07:01 EDT

IRA Data Warehouse Student Registrar to Warehouse nightly refresh still running. Some data will be stale.

Resolved - IRA Data Warehouse

Student Registrar data in IRA is now up to date.

We apologize for the earlier inconvenience.
Apr 24, 09:17 EDT

Investigating - IRA Data Warehouse

The nightly feed of Student Registrar, Billing, and Financial Aid data is still processing and loading into IRA. Real-time data refreshes are not yet running. Information, Technology, and Consulting (ITC) is looking into the issue and will follow up as soon as further information is available. We estimated that the Student-related data will be available in IRA by 9:00am.

We apologize for any inconvenience.
Apr 24, 07:33 EDT

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

Dartmouth Chat Maintenance

Completed - The scheduled maintenance has been completed.
Apr 21, 08:33 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 07:30 EDT

Scheduled - At 7:30AM on Monday, April 21st, Dartmouth Chat (https://chat.dartmouth.edu) will be upgraded. During the upgrade, there will be may be a brief outage of the service.

After the maintenance, it is recommended you do a hard reload of the chat.dartmouth.edu web page in your browser (hold down shift as you click Reload)
Apr 16, 15:02 EDT

Apr 20, 2025

No incidents reported.

Apr 19, 2025

IRA Data Warehouse EBS and Finance related data are stale in IRA

Resolved - __________________________________________________________

IRA Data Warehouse

EBS-to-Warehouse data feed has been refreshed last night. EBS/GL data in IRA should now be up to date.

We apologize for the earlier inconvenience.
Apr 19, 07:50 EDT

Update - We are continuing to investigate this issue.
Apr 19, 07:48 EDT

Investigating - IRA Data Warehouse

EBS and Finance-related data (GL, AP, AR, OGA, LD, HR, Facilities, Procurement) are stale within IRA. The work of Thursday, April 17th is not yet reflected in the system. Information, Technology, and Consulting (ITC) is looking into the issue and will follow up as soon as further information is available.

We apologize for any inconvenience.
Apr 18, 06:59 EDT

Apr 18, 2025

Apr 17, 2025

Argo CD Upgrade

Completed - The scheduled maintenance has been completed.
Apr 17, 11:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 08:00 EDT

Scheduled - Infrastructure Services will upgrade our Argo CD instance used for deploying Kubernetes applications on Thursday, 4/17, between 8 and 10 A.M. Please refrain from creating or modifying applications during this time to avoid deployment issues.
Apr 15, 08:22 EDT

Zoom Meetings and Phone Partial Outage

Resolved - All Zoom services have been restored. For more information on the incident, please refer to Zooms incident report.
https://status.zoom.us/incidents/pw9r9vnq5rvk
Apr 17, 08:38 EDT

Investigating - Zoom is experiencing partial outages right now with Meetings and Phone users. If you are off-campus and having issues, please turn on your VPN to connect to Dartmouths Zoom instance. More details to follow.
Apr 16, 15:42 EDT

Production Server Patching

Completed - The scheduled maintenance has been completed.
Apr 17, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 02:00 EDT

Scheduled - Monthly OS patch updates will be applied to all production servers and databases between 2:00 AM and 7:00 AM.

It should be expected that all systems and services will be unavailable during this time.

For more information, please reference the following Team Dynamix article.

https://services.dartmouth.edu/TDClient/1806/Portal/KB/ArticleDet?ID=105996
Apr 14, 09:33 EDT

Apr 16, 2025

Panopto Cloud Maintenance

Completed - The Panopto Cloud maintenance has been completed.
Apr 16, 15:04 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 22:00 EDT

Scheduled - On Saturday, April 12th, 2025, Panopto will take the NA cloud offline at 19:00 PDT (22:00 EDT) to perform updates to the Panopto Database. During this time the site will be inaccessible. Maintenance is scheduled to take 3 hours. This action will help improve the overall stability and capacity of Panopto NA cloud infrastructure.
Mar 19, 16:25 EDT

CyberArk Maintenance

Completed - This maintenance is complete and the CyberArk application should again be available.
Apr 16, 12:25 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 11:00 EDT

Scheduled - The CyberArk application will be unavailable from 11:00 AM -12:30 PM on 4/16/2025 as we work with the vendor on an ongoing issue.

Please remember to check out your credentials prior to that time. Thank you.
Apr 11, 12:10 EDT

Apr 15, 2025

No incidents reported.

Apr 14, 2025

eduroam US Maintenance

Completed - Completed
Apr 14, 06:21 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 21:00 EDT

Scheduled - Internet2 will be performing maintenance on the eduroam
US infrastructure. Dartmouth users of eduroam who are visiting other locations that provide eduroam service may be unable to connect to eduroam during this time. Visitors from other eduroam member institutions who are visiting the Dartmouth campus may also be unable to connect during this time.
Mar 26, 17:43 EDT

Nightly ETL Processing for Finance/HR cancelled Friday 4/11

Completed - The scheduled maintenance has been completed.
Apr 14, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 20:00 EDT

Scheduled - Due to the EBS Production upgrade (R12.2.12 release) scheduled to begin this evening, the Data Warehouse nightly ETL run of its Finance/HR systems is being cancelled for Friday 4/11. Under the assumption the aforementioned upgrade is complete, the Finance/HR update will be run on Sunday 4/13. The status of the upgrade will be monitored and plans changed should there be any difficulties that prevent a Sunday night processing run.
Apr 11, 08:52 EDT