Update - we will be attempting the upgrade again on Friday
Sep 13, 2023 - 16:54 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 2023 - 08:00 EDT
Update - updating server name
Scheduled - The Advancement Preprod server will be upgraded during this time.

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ITC will be upgrading our production kubernetes cluster, kube1n, from kubernetes v1.21 to v1.23. Applications hosted on kube1n will restart multiple times during the upgrade
Posted on Sep 27, 2023 - 09:02 EDT
Wi-Fi Devices ?
Fetching
Past Incidents
Sep 27, 2023
Completed - The kube4 upgrade has completed.
Sep 27, 07:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 05:00 EDT
Scheduled - We will be applying updates to our Amazon hosted kubernetes cluster(kube4).

Applications running in this cluster will have a couple of brief outages while the updates are being applied.

Sep 20, 09:06 EDT
Sep 26, 2023
Resolved - The Earth Science Networking have been resolved.
Sep 26, 13:18 EDT
Investigating - Network Services is investigating an issue in the networks associated with earth sciences buildings.
Sep 26, 12:13 EDT
Resolved - A fix has been applied and all systems are performing as expected. Were continuing to monitor for any recurring problems.
Sep 26, 13:17 EDT
Investigating - ITC is investigating network connectivity issues by the Remsen/Vail and possibly other nearby buildings around that area of Campus. We will provide another update as more information becomes available.
Sep 26, 13:08 EDT
Sep 25, 2023
Completed - The configs are moved into Prod and Planon is ready for use.
Sep 25, 19:18 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 19:00 EDT
Scheduled - Planon users will experience intermittent downtime for approximately 30 minutes starting 7 pm while configuration updates are applied in Production
Sep 25, 18:55 EDT
Sep 24, 2023
Completed - The Advancement Jira application migration is complete. Advancement Jira users should consult their email for instructions on accepting their invitation to the new cloud-based Jira Software system. Please visit https://dartgo.org/advancement-jira-migration for more details and use the #jira-cloud-support channel in the Advancement Division Slack workspace for live support through September 29.
Sep 24, 15:05 EDT
In progress - The Advancement Jira application will be unavailable this weekend starting at 5 pm Friday, September 22. The application is migrating from a locally-hosted server application to a cloud version. More details will be provided as the migration progresses.
Sep 22, 16:52 EDT
Sep 23, 2023

No incidents reported.

Sep 22, 2023
Resolved - This issue has been resolved.
Sep 22, 10:42 EDT
Investigating - The system that automates the Microsoft M365 user license assignment has stopped working. Infrastructure Services is investigating the root cause and possible solutions. In the meantime, licenses can be assigned manually by authorized ITC staff.
Sep 11, 14:53 EDT
Update - All services have been restored.
Sep 22, 10:35 EDT
Completed - All services have been restored.
Sep 22, 10:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 10:00 EDT
Scheduled - In order to correct an issue affecting network stability in some areas of Tuck LLC, network equipment will be rebooted. There will be an outage of wired and Wi-Fi network lasting approximately 20 minutes for the 3rd and 4th Floors of Achtmeyer, Raether, and Pineau-Valencienne Halls.
Sep 22, 09:52 EDT
Sep 21, 2023
Resolved - Microsoft has closed the SharePoint and OneDrive incidents.
Sep 21, 15:10 EDT
Investigating - Microsoft is reporting that users may experience intermittent delays or may be intermittently unable to access SharePoint and OneDrive Online sites.
Sep 20, 16:49 EDT
Completed - Completed.
Sep 21, 06:56 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 02:00 EDT
Scheduled - Monthly patch updates will be applied to all production servers and databases between 2:00 AM and 7:00 AM.

It should be expected that all systems and services will be unavailable during this time.

For more information, please reference the following Team Dynamix article.

https://services.dartmouth.edu/TDClient/1806/Portal/KB/ArticleDet?ID=105996

Sep 20, 15:23 EDT
Completed - Completed.
Sep 21, 06:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 04:20 EDT
Scheduled - Monthly patch updates will be applied to all production servers and databases between 2:00 AM and 7:00 AM.

It should be expected that all systems and services will be unavailable during this time.

For more information, please reference the following Team Dynamix article.

https://services.dartmouth.edu/TDClient/1806/Portal/KB/ArticleDet?ID=105996

Sep 21, 04:16 EDT
Sep 20, 2023
Completed - The configs are moved to Prod and Planon is ready to use.
Sep 20, 21:39 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 20:31 EDT
Scheduled - Planon config changes will be moved into Production starting 8:30 pm and end users may experience brief interruption.
Sep 20, 20:21 EDT
Completed - The routing changes have been completed.
Sep 20, 21:16 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 21:00 EDT
Scheduled - The network configuration that connects the data center networks to the rest of campus will have some configuration changes applied that will result in an outage of about 1 minute. Networks within the data center will continue functioning properly.
Sep 15, 11:20 EDT
Resolved - Advance is now functioning normally.
Sep 20, 14:37 EDT
Investigating - The production Advance application is not available. We are investigating.
Sep 20, 13:57 EDT
Sep 19, 2023
Resolved - Service has been restored to the impacted analog phones in the ECSC area.
Sep 19, 16:46 EDT
Identified - Some analog phone service in the ECSC area is offline - Network Services is aware of the issue and working on a resolution.
Sep 19, 10:43 EDT
Resolved - The Ripley+Woodward+Smith network outage has been resolved.
Sep 19, 10:20 EDT
Update - The Ripley+Woodward+Smith network outage has been resolved.
Sep 19, 10:19 EDT
Identified - Network Services is investigating a network outage at Ripley+Woodward+Smith, which includes Wi-Fi.
Sep 19, 10:11 EDT
Sep 18, 2023
Completed - Configs are moved in Prod and Planon is ready to use
Sep 18, 21:14 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 20:00 EDT
Scheduled - Planon users will experience intermittent downtime for approximately 30 minutes starting 8 pm while configuration updates are applied.
Sep 18, 19:55 EDT
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023
Resolved - Due to service interruptions in the GreenPrint system, ITC will be restoring all students print allocations to $75.00.

Thank you for your patience as our team worked to get the system restored to an optimal level!

Reminder:
If you havent yet, please update your laptops print driver. Follow this link for instructions.

Traditional Support Options:
Call, Chat, Email, and other helpful information can be found on the Student Tech Portal – check it out!

Your patience has been invaluable during the GreenPrint update. We look forward to providing you with a reliable and efficient printing service.

Thank you,
Information, Technology, and Consulting

Sep 14, 10:47 EDT
Monitoring - A fix has been applied and systems are performing as expected. Were continuing to monitor for any recurring problems.
Thank You

Sep 13, 12:38 EDT
Update - ITC is continuing to work with our Vendors to improve GreenPrint system performance. If youre experiencing delays in printing your job, please use our web print option by going to greenprint.dartmouth.edu and selecting Submit A Job. Please note the job must be submitted in a PDF file format.

All print jobs during this incident will be fully refunded back to your account. You will be notified about your account balance after the issue has been resolved.

Thank you for your patience as we work to resolve this issue.

Sep 13, 08:12 EDT
Update - ITC is continuing to work with our Vendors to improve GreenPrint system performance. If youre experiencing slowness in printing your job, please use our web print option by going to greenprint.dartmouth.edu and selecting Submit A Job. Please note the job must be submitted in a PDF file format.

All print jobs during this incident will be fully refunded back to your account after the resolution.

Thank you for your patience as we work to resolve this issue.

Sep 12, 17:13 EDT
Investigating - ITC is aware of Printing Issues with Student Greenprint System. We are working with our vendors to resolve the issue.
Sep 12, 11:54 EDT
Sep 13, 2023

Unresolved incident: advc-web02-pre server upgrade.