Multiple System Outage

Incident Report for Dartmouth College

Resolved

This incident has been resolved.
Posted 8 months ago. Aug 15, 2024 - 09:17 EDT

Monitoring

We have Identified a resolution. If your computer is affected by this issue please contact ITC
Call: 603-646-2999 or toll-free 1-855-764-2485
Email: help@dartmouth.edu
Chat: on Services.Dartmouth.Edu
On-Site: Berry 402 open from 9am - 2pm Monday - Thursday
Posted 9 months ago. Jul 23, 2024 - 11:43 EDT

Update

CrowdStrike, a cybersecurity tool installed on many Dartmouth assets, has pushed a content upgrade to Windows clients that is causing some of them to crash. ITC is reviewing options to recover affected devices and will post updates to this message as they become available. This issue is not specific to Dartmouth and is affecting CrowdStrike clients globally.
Posted 9 months ago. Jul 19, 2024 - 04:49 EDT

Update

We are continuing to investigate this issue.
Posted 9 months ago. Jul 19, 2024 - 03:23 EDT

Investigating

We are currently investigating this issue.
Posted 9 months ago. Jul 19, 2024 - 01:48 EDT
This incident affected: Infrastructure (Computing Infrastructure).