Planon config updates
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 06, 2026 - 18:30 EDT
Scheduled - Planon users will see disruptions in Production lasting approximately 30 minutes, starting at 6:30 pm while we apply config changes
Jul 6, 2026 18:30-19:00 EDT

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Welcome to Dartmouth College's home for real-time incident and maintenance communications.

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Degraded Performance
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Major outage
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

JCI Metasys Jul 8, 2026 09:00-11:00 EDT

JCI will be performing scheduled maintenance on Metasys. Services related to Metasys and Metasys UI may be briefly unavailable while the maintenance is performed. We appreciate your patience. If you have questions or experience issues please reach out to bmsit@groups.dartmouth.edu or contact FO&M Dispatch at 646-2508.
Posted on Jul 07, 2026 - 09:09 EDT

Rancher Upgrade Jul 14, 2026 07:00-10:00 EDT

ITC will upgrade Rancher (rancher.dartmouth.edu) between 7AM and 10AM on Tuesday, 7/14/26. The application will be unavailable during this time.
Posted on Jul 02, 2026 - 13:08 EDT
System Metrics Month Week Day
Wi-Fi Devices ?
Fetching
Jul 7, 2026
IRA Data Warehouse STUDENT-related data are stale
Resolved - The STUDENT load to Warehouse has completed. All data should be up to date.
Jul 7, 13:41 EDT
Monitoring - The student data load to the warehouse has not yet completed. We identified a data issue that caused the ETL load to fail last night. We have relaunched the load, and it is currently running.

Information Technology and Consulting (ITC) is actively investigating the issue and will provide an update as soon as additional information becomes available.

We apologize for any inconvenience this may cause.
Jul 7, 08:36 EDT
Jul 6, 2026
Network down at remote locations
Resolved - Remotes sites are back online
Jul 6, 11:11 EDT
Identified - Remote locations have lost network both wireless ands and wired due to power issues. Network services is working to regain services
Jul 6, 11:04 EDT
Network down at remote locations
Resolved - Remote sites are back onlinee
Jul 6, 11:10 EDT
Identified - Remote locations have lost network both wireless ands and wired due to power issues. Network services is working to regain services
Jul 6, 11:03 EDT
Jul 5, 2026
Power outage affecting network services in Fahey & Mclane
Resolved - This incident has been resolved.
Jul 5, 18:05 EDT
Investigating - We are currently investigating this issue.
Jul 3, 11:50 EDT
Jul 4, 2026

No incidents reported.

Jul 3, 2026
Jul 2, 2026

No incidents reported.

Jul 1, 2026
Partial network outage Baker Library
Resolved - This incident has been resolved.
Jul 1, 11:55 EDT
Investigating - Network Services is investigating a partial network outage in Baker Library
Jul 1, 11:06 EDT
Jun 30, 2026

No incidents reported.

Jun 29, 2026
Planon config updates
Completed - Planon is ready for use
Jun 29, 19:23 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 19:00 EDT
Scheduled - Planon users will see disruptions in service starting 7 pm that lasts for 30 minutes
Jun 26, 17:38 EDT
Lodge fiber maintenance
Completed - Maintenance has been completed and network is back online for the Lodge
Jun 29, 15:45 EDT
In progress - Fiber maintenance in the lodge will effect internet access
Jun 29, 15:01 EDT
Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026
JCI Metasys
Completed - The JCI Metasys maintenance is complete. Thank you for your patience. If you have questions or experience issues please reach out to bmsit@groups.dartmouth.edu or contact FO&M Dispatch at 646-2508.
Jun 26, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 09:40 EDT
Scheduled - JCI will be performing scheduled maintenance on Metasys. Services related to Metasys and Metasys UI may be briefly unavailable while the system is rebooted. We appreciate your patience. If you have questions or experience issues please reach out to bmsit@groups.dartmouth.edu or contact FO&M Dispatch at 646-2508.
Jun 26, 09:39 EDT
Jun 25, 2026
JCI Metasys
Completed - The JCI Metasys maintenance is complete. Thank you for your patience. If you have questions or experience issues please reach out to bmsit@groups.dartmouth.edu or contact FO&M Dispatch at 646-2508.
Jun 25, 13:37 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 09:00 EDT
Scheduled - JCI will be performing scheduled maintenance on Metasys. Services related to Metasys and Metasys UI may be briefly unavailable while the system is rebooted. We appreciate your patience. If you have questions or experience issues please reach out to bmsit@groups.dartmouth.edu or contact FO&M Dispatch at 646-2508.
Jun 24, 14:53 EDT
Network maintenance
Completed - The scheduled maintenance has been completed.
Jun 25, 07:00 EDT
Verifying - Verification is currently underway for the maintenance items.
Jun 25, 06:51 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 06:30 EDT
Scheduled - ITC Network Services will be performing network maintenance to adjust how firewall priority is controlled. No user impact is expected.
Jun 24, 17:47 EDT
Jun 24, 2026
Dell Powerscale Storage (DartFS, ThayerFS,etc.) OneFS Upgrade
Completed - The scheduled maintenance has been completed.
Jun 24, 17:16 EDT
Update - The upgrade has been successfully installed.
Jun 24, 17:14 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 10:00 EDT
Scheduled - Research Computing and Data will be installing routine firmware and software updates on the Dell PowerScale system which provides network file services to the campus. This includes DartFS, ThayerFS, and others.

These reboots are staggered so that the service never goes down, but any clients connected to a node that is in the process of rebooting obviously need to reconnect to a different node.

NFS clients running Linux do this automatically and seamlessly.

Unfortunately, the SMB protocol does not allow for the same kind of seamless transition to a different node. The actual SMB client behavior depends on the operating system (Mac, Windows, or Linux) and the application using the storage.

In general, Windows systems and applications will recognize that the connection was interrupted and automatically reconnect to a different node after just a few seconds.

Mac and Linux SMB clients will keep trying the same node for longer. After a timeout period, they declare a network error. Some applications will try to restart the connection from scratch and that will work. Most commonly, Mac users can simply reconnect from their saved list of favorite servers.

Please note that if you were actively using any of these file servers during the entire maintenance window you would experience at least one such disconnection and probably several as we cycle through the nodes to reboot them all.

We will post an update here when the work is complete.
Jun 12, 13:49 EDT
Jun 23, 2026
Planon Persons Updates
Completed - The scheduled maintenance has been completed.
Jun 23, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 19:00 EDT
Scheduled - We have been working on replacing the Validation Name and Full Name fields in Planon with a new Full name field, and will be ready to move these changes to production next week.

Currently, Validation Name is not being automatically populated, and the Full Name field cannot be used in reports or filters. The new Full name field is being automatically populated with a user's chosen name, and can be used in reports and filters.

The field and data are already in Planon. We will be making changes to layouts to include the Full name field anywhere there is Person information, as well as to remove the Validation Name and old Full Name fields.

You can preview these changes in our pre-production environment: facilities-pre.dartmouth.edu

If you have any reports that rely on the data from the Validation Name field, please update these reports to use the Full name field.

If you have any questions or concerns, please reach out to CSTS.
Jun 17, 09:07 EDT
On-Premises Exchange Server Upgrades
Completed - The scheduled maintenance has been completed.
Jun 23, 12:33 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 07:00 EDT
Scheduled - The on-premises Exchange servers will be upgraded on Tuesday, June 23 between 7 and 11AM. Email flowing through smtp.dartmouth.edu may be delayed during this period, including scan-to-email services on departmental printers and copiers.
Jun 17, 16:31 EDT
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