Remote Desktop Web Access XSLT Notice
Monitoring - Remote Desktop Web Access may not load in Chrome and Edge starting mid-November

What’s happening:

Google Chrome and Microsoft Edge are removing support for a web technology called XSLT starting around November 17, 2026. Our Remote Desktop Web Access portal (rds.dartmouth.edu) relies on XSLT. When a browser no longer supports XSLT, the portal may fail to load. This is an industry-wide browser change, and not specific to RDS.

Microsoft has acknowledged the issue (KB5130994) and is working on a fix, but has not announced a release date.
https://support.microsoft.com/help/5130994

Who is affected:
Anyone who opens the RDS portal in Chrome or Edge once the change reaches their browser. Firefox and Safari are not affected at this time. Firefox has announced plans to remove this technology in the future. We currently have no information regarding Safari, but removal of XSLT support from Safari in the future is likely.

What you can do now
Use Firefox or Safari to open the RDS portal until Microsoft releases a server-side fix.
Oct 28, 2026 - 09:26 EDT
Websites and Systems Service Disruption
Identified - A widespread security vulnerability has been identified that impacts websites and software around the world, including systems at Dartmouth. ITC is applying security fixes as quickly as possible to minimize disruption.

As a precaution, some Dartmouth websites and systems may be unavailable while patches are applied. We will post further updates on the ITC status webpage. If you have questions, contact the ITC support for your school.
Oct 21, 2026 - 19:21 EDT
JCI Metasys
Update - The Metasys maintenance project is still in progress. We will provide updates as we receive them from the vendor. Thank you for your patience throughout this process.
Oct 15, 2026 - 11:13 EDT
In progress - As part of an ongoing maintenance task, JCI will be performing daily downloads in the Metasys system between the hours of 9AM-10AM and 12PM-1PM. Users may experience brief disruptions of the Metasys system during those time periods. We appreciate your patience. If you have questions or experience issues please reach out to bmsit@groups.dartmouth.edu or contact FO&M Dispatch at 646-2508.
Oct 01, 2026 - 09:26 EDT

About This Site

Welcome to Dartmouth College's home for real-time incident and maintenance communications.

Uptime over the past 90 days. View historical uptime.
Academic Services Operational
Administrative Services Operational
Authentication Operational
Email Operational
M365 email Operational
Gmail Operational
Infrastructure Degraded Performance
Load Balancer Operational
Containerization Operational
RDS Services Degraded Performance
Active Directory Operational
Computing Infrastructure Operational
Network Operational
Research Computing Operational
General Research Services Operational
AI Operational
Granite Operational
HPC Operational
Rapport Operational
Storage Operational
Security Operational
Telephone Operational
Web Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

VPN Client Upgrade Nov 3, 2026 07:00-08:00 EST

We will be upgrading the current VPN client to a new version (6.3.3-c1199) at 7am Tuesday November 3rd. Users logging in will be requested to upgrade the client before connecting.
Posted on Nov 03, 2026 - 07:00 EST
System Metrics Month Week Day
Wi-Fi Devices ?
Fetching

Oct 31, 2026

No incidents reported today.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

EBS Production (EBSPROD) Patching
Completed - Patching activities have completed and EBS Production (EBSPROD) is now available.
Oct 29, 23:33 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 21:00 EDT
Scheduled - A Java security patch along with a fix to resolve an error on the Address form in HRMS will be applied to EBS Production (EBSPROD) starting Thursday 10/29/2026 at 9 pm through Friday 12:30 am. Oracle EBS will be unavailable during this time.
Oct 28, 14:24 EDT
IRA Advancement data partially stale
Resolved - Completed.
Oct 29, 10:44 EDT
Update - CORRECTION: There are some updates on the Reporting database side of things that are not yet complete, so please disregard the previous update.
Oct 29, 10:00 EDT
Update - The Advancement processing for IRA has completed and replicated to the Reporting database. The cache has been cleared and should now be available for use. The replication for the DWAS systems on-prem are still underway, so that is not yet available.
Oct 29, 09:29 EDT
Monitoring - Due to a transient processing error in the overnight systems, the Advancement data update is not yet complete. The process has been restarted and is running now. Since the system was fairly far along, it shouldnt more than a couple hours to bring everything to completion, but it will not be before the start of the business day. Progress will be monitored and updates provided as they become available.
Oct 29, 07:11 EDT
Login.dartmouth.edu Retiring
Completed - The scheduled maintenance has been completed.
Oct 29, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 08:00 EDT
Scheduled - login.dartmouth.edu (the on-prem Apereo CAS SSO system) will be retired.

There is no change for the user experience logging into any application that has been migrated to authenticate through Microsoft EntraID.
Oct 20, 10:03 EDT
Remote Site Network Maintenance
Completed - Maintenance has been completed successfully.
Oct 29, 05:13 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 21:00 EDT
Scheduled - On October 28, 2026 between 9:00 PM and 11:59 PM network equipment will be rebooted at the below listed sites for a security update. Network connectivity will be unavailable for approximately 15 minutes during this time while the update is installed.

100 Lyme Road
104 Lyme Road
185 Dartmouth Street
200 Lebanon Street Warehouse
23 S. Park Street
545 Boylston Street
Golf Course Service Building
Hanover Country Club
Montgomery House
Moosilauke Ravine Lodge
Morton Farm Riding Center
Sachem Village Pellet Boiler Plant
Oct 27, 16:44 EDT

Oct 28, 2026

Unresolved incident: Remote Desktop Web Access XSLT Notice.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

JCI Metasys Upgrade
Completed - The JCI Metasys Upgrade is complete. Thank you for your patience. If you have questions or experience issues please reach out to bmsit@groups.dartmouth.edu or contact FO&M Dispatch at 646-2508.
Oct 26, 14:29 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 08:30 EDT
Scheduled - JCI and CSTS will be performing a scheduled upgrade on Metasys. Expect services related to Metasys and Metasys UI to be unavailable during the upgrade. We appreciate your patience. If you have questions or experience issues please reach out to bmsit@groups.dartmouth.edu or contact FO&M Dispatch at 646-2508.
Oct 22, 11:01 EDT
MidPoint Service Disruption
Resolved - This incident has been resolved.
Oct 26, 10:14 EDT
Identified - Dartmouth ITC is working to identify the root cause and implement a solution.
Oct 26, 09:58 EDT
Investigating Nework Issues at the Life Sciences Center
Resolved - This incident has been resolved.
Oct 26, 08:31 EDT
Investigating - We are currently investigating a network issue that is affecting LSC partially.
Oct 25, 15:26 EDT
IPSec tunnel reconfiguration for AWS services
Completed - The scheduled maintenance has been completed.
Oct 26, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 06:00 EDT
Scheduled - Updates to IPsec tunnels connecting to AWS services will be moved to new network equipment. Services could be impacted periodically while the work is being performed.
Oct 22, 14:46 EDT

Oct 25, 2026

Oct 24, 2026

No incidents reported.

Oct 23, 2026

host.dartmouth.edu Dashboard Issues
Resolved - The vendor has finished applying updates to host.dartmouth.edu. The dashboard page should now load properly.
Oct 23, 08:53 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 22, 08:41 EDT
Investigating - After the vendor for host.dartmouth.edu applied security fixes to the server, users are seeing errors when logging in to their dashboard (host.dartmouth.edu/dashboard). We have notified the vendor and are working with them to resolve the issue. Individual websites and site content do not appear to be affected.
Oct 22, 08:21 EDT

Oct 22, 2026

Student Team Custom Web Applications Monthly Patching
Completed - The scheduled maintenance has been completed.
Oct 22, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 19:00 EDT
Scheduled - Student Team custom web applications in production will be patched to obtain the latest security updates. This will occur between 7pm and 11pm on Thursday, Oct. 22, 2026. There will be a very slight delay when each app is restarted.
Oct 21, 13:11 EDT
EBS Production (EBSPROD) Patching
Completed - Patching activities have completed and EBS Production (EBSPROD) is now available.
Oct 22, 22:34 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 21:00 EDT
Scheduled - The HRMS 2026 EOY1/Q3/Geocode patch will be applied to EBS Production (EBSPROD) on Thursday 10/22/2026 from 9 pm to 11 pm. Oracle EBS will be unavailable during this time.
Oct 21, 15:17 EDT
Network Equipment Maintenance
Completed - Maintenance was completed successfully.
Oct 22, 14:09 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 03:00 EDT
Scheduled - Wi-Fi networking equipment will be rebooted on Thursday, October 22 between 3:00AM and 4:00AM US EDT in order to resolve a performance issue in the below list of buildings. Brief interruptions to Wi-Fi service are expected during this time.
1 Occom Ridge
15 Webster Avenue
21 Sachem Circle Community Center
23 E. Wheelock Street
30 N. Main Street
41 Centerra Parkway
5 Webster Avenue
63 S. Main Street
7 Webster Avenue
9 School Street
A Lot
Berry Sports Center
Dartmouth College Child Care Center
Dartmouth Outing Club House
Floren Varsity House
Heating & Electric Plant
Hood Museum of Art
House Center B
Lodge Hall
Reilly Pavilion
Roth Center For Jewish Life
Shabazz Hall
Sherman House
Oct 21, 17:25 EDT
Production Server Patching
Completed - The scheduled maintenance has been completed.
Oct 22, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 02:00 EDT
Scheduled - Monthly OS patch updates will be applied to all production servers and databases between 2:00 AM and 7:00 AM.

The patch makeup window is Friday morning 2:00 AM and 7:00 AM.

It should be expected that all systems and services will be unavailable during this time.

For more information, please reference the following Team Dynamix article.

https://services.dartmouth.edu/TDClient/1806/Portal/KB/ArticleDet?ID=105996
Oct 19, 08:32 EDT

Oct 21, 2026

Claude Code System Down
Resolved - Claude Code access has been restored. If you are still experiencing login or authentication issues, please submit a ticket at https://services.dartmouth.edu/TDClient/1806/Portal/Home/ and our team will assist.
Oct 21, 14:36 EDT
Investigating - Investigating Claude code system sync, we will update shortly with more information
Oct 21, 14:04 EDT
RAPPORT IRB Update
Completed - The scheduled maintenance has been completed.
Oct 21, 06:17 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 06:00 EDT
Scheduled - We will be performing a minor update to IRB at this time. This will not affect RAPPORT Grants or COI.
Oct 19, 15:41 EDT

Oct 20, 2026

IRA Data Warehouse Finance/Student/Advancement Data Stale
Resolved - The ETL have completed and replication to IRA is complete. All systems should be up-to-date and ready for use.
Oct 20, 13:43 EDT
Investigating - The Warehouse data feed is still processing. At this point, Finance, Student and Advancement appears to be affected and data in IRA are stale. Information, Technology, and Consulting (ITC) is looking into the delay and will follow up as soon as further information is available.

We apologize for any inconvenience.
Oct 20, 06:44 EDT
Planned Maintenance on Tuck’s Qualtrics Instances
Completed - The scheduled maintenance has been completed.
Oct 20, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 08:01 EDT
Update - Tuck’s Qualtrics instances (tuck.yul1.qualtrics.com and tuck.qualtrics.com) will be unavailable from 8 AM to 9 AM EST on Tuesday, October 20, 2026, for planned maintenance. No other Qualtrics sites are affected.
Oct 15, 14:42 EDT
Scheduled - Tuck’s Qualtrics instances (tuck.yul1.qualtrics.com and tuck.qualtrics.com) will be unavailable from 8 AM to 9 AM EST on Tuesday, October 20, 2026, for planned maintenance. No other Qualtrics sites are affected.
Oct 15, 14:40 EDT
Planned IRA Maintenance: Tuesday, Oct 20, 6:00–8:00 AM
Completed - The scheduled maintenance has been completed.
Oct 20, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 06:00 EDT
Scheduled - We will be performing scheduled maintenance on IRA on Tuesday, Oct 20th, between 6:00-8:00am.

Dashboards and reports may be briefly unavailable or slow to load during this window. Data loads (iBots) scheduled in this period may complete later than usual.

This upgrade improves the security and reliability of the IRA network.

If you are still experiencing issue after the maintenance is completed, please reach out to reports.tech@cloud.dartmouth.edu
Oct 19, 14:23 EDT
Switchroom DC Fiber Maintenance: Short Interruption to Markley Services
Completed - The scheduled maintenance has been completed.
Oct 20, 07:01 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 20, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 07:00 EDT
Scheduled - Fiber maintenance in Switchroom DC will impact connectivity to services hosted out of Markley. Work is expected to last only a few minutes. Infrastructure is aware.
Oct 16, 14:39 EDT

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

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