Polycom Deskphones Offline
Update - Zoom is continuing to work with their underlying provider to address the subset of remaining devices that are showing offline.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
Sep 30, 2026 - 11:06 EDT
Update - Zoom is continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
Sep 29, 2026 - 10:16 EDT
Identified - We are aware that some physical Polycom deskphones are currently going offline. Soft clients (the Zoom desktop and mobile apps) are not affected and continue to work normally.

This issue originates from an upstream service degradation with Zoom Phone affecting Polycom devices globally. It is not caused by our internal network.

ITC Network Services is monitoring the situation closely and will post updates here as new information becomes available from Zoom.
Sep 25, 2026 - 13:58 EDT
63 South Main St. Network Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 2026 - 06:00 EDT
Scheduled - ITC will be performing maintenance on network equipment serving 63 S. Main Street tomorrow, September 29, between 6:00 AM and 6:30 AM. Network services may be unavailable as equipment is rebooted.
Sep 29, 2026 06:00-06:30 EDT
HPC - GPU Intermittent issues
Identified - We have identified an issue affecting several of our GPU‑compute nodes. The problem causes intermittent loss of GPUs (the devices may disappear and re‑appear under load). Our HPC team has identified the the root cause and working on a permanent fix.

Thank you for your patience.
Sep 28, 2026 - 14:50 EDT
JCI Metasys DEV
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 2026 - 09:00 EDT
Scheduled - JCI and CSTS will be performing a scheduled upgrade of Metasys DEV on Monday 9/28/2026 at 9am. Expect services related to Metasys DEV and Metasys DEV UI to be unavailable during the upgrade. We appreciate your patience. If you have questions or experience issues please reach out to bmsit@groups.dartmouth.edu or contact FO&M Dispatch at 646-2508.
Sep 28, 2026 09:00-17:00 EDT

About This Site

Welcome to Dartmouth College's home for real-time incident and maintenance communications.

Uptime over the past 90 days. View historical uptime.
Academic Services Operational
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Authentication Operational
Email Operational
M365 email Operational
Gmail Operational
Infrastructure Operational
Load Balancer Operational
Containerization Operational
RDS Services Operational
Active Directory Operational
Computing Infrastructure Operational
Network Under Maintenance
Network - Buildings Under Maintenance
63 S. Main St. Under Maintenance
Research Computing Degraded Performance
General Research Services Operational
AI Operational
Granite Operational
HPC Degraded Performance
Rapport Operational
Storage Operational
Security Operational
Telephone Degraded Performance
Web Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

EBS Production (EBSPROD) instance patch fix Sep 30, 2026 21:00-23:00 EDT

EBS Production (EBSPROD) instance scheduled to apply a fix with JAR files on 09/30/26 9 pm - 11 pm. Oracle EBS will be unavailable during this time.
Posted on Sep 28, 2026 - 11:21 EDT

IRA Oracle Cloud Infrastructure (OCI) Production Cutover – October 7–8 Oct 7, 2026 08:00 - Oct 9, 2026 08:00 EDT

On October 7 and 8, the Data Warehouse team will be performing work in our Oracle Cloud Infrastructure (OCI) production environment to address identified security risks.

What to expect:

IRA may experience intermittent disruptions during this period.
Data might be stale while the work is underway.
Please plan any time-sensitive work in IRA accordingly.

We will post updates on the status page throughout the maintenance so you can check current progress.
If you have any questions, or if you experience issues after the work is complete, please contact the Reports Tech team at Reports.Tech@cloud.dartmouth.edu.

Thank you for your patience and understanding.
Posted on Sep 30, 2026 - 08:26 EDT
System Metrics Month Week Day
Wi-Fi Devices ?
Fetching

Sep 30, 2026

password and group change delays
Resolved - Both group and password changes are now processing normally.
Sep 30, 14:34 EDT
Identified - Group changes are also impacted.

Password changes though have been fixed and are processing normally now.
Sep 30, 10:37 EDT
Investigating - Password changes are currently being delayed processing.
Sep 30, 05:27 EDT
Email authentication change | DMARC Quarantine
Completed - The scheduled maintenance has been completed.
Sep 30, 08:30 EDT
Scheduled - On 9/30/2026, Dartmouth is making a change to email authentication. All emails that are sent as something@dartmouth.edu must be sent from a pre-approved email system or they will be delivered to the Junk/Spam folder. The list of pre-approved email sending systems includes Microsoft Exchange, Google Workspace, Constant Contact, EMS, Mailchimp, and many other platforms. These services have already been set up to send Dartmouth authenticated email by sending from an approved IP address (SPF) or by digitally signing the emails (DKIM).

This generally does not impact individual users sending email, but is relevant for offices, departments, clubs, athletics teams, etc. that are using third-party tools (newsletter platforms, event registration systems, mass-mailing services) and sending email on behalf of dartmouth.edu addresses.
For more information, see https://services.dartmouth.edu/TDClient/1806/Portal/KB/Article/173043/Email-Authentication-Change-9-30-2026.
Sep 22, 19:55 EDT

Sep 29, 2026

Claude outage - degraded performance in Claude AI and desktop apps
Resolved - Claude is back up and running per https://status.claude.com/
Please alert ITC via a ticket if you are encountering any outstanding issues: https://services.dartmouth.edu/
Sep 29, 13:02 EDT
Investigating - Anthropic is investigating reports of degraded performance affecting Claude products. We are awaiting updates and resolution from Anthropic, and will post updates when they become available
Sep 29, 10:39 EDT
IRA data potentially stale
Resolved - All areas of IRA should now be up-to-date and ready for use.
Sep 29, 12:56 EDT
Update - The Finance area of IRA should be up-to-date and ready for use. The cache has been cleared. I will advise when Advancement and Student areas complete.
Sep 29, 12:19 EDT
Update - We are still working through the issue. Progress is being made but the issue has yet to be fully resolved.
Sep 29, 10:02 EDT
Update - As an update, we have seen that some FINANCE data is indeed stale. We are working on the issue at the moment.
Sep 29, 08:43 EDT
Identified - Due to an overnight failure in our data replication tool, some IRA data may be stale or potentially missing at this time. The problem has, we believe, been resolved, but it will still take some time for the system to move the results through the cloud. We are monitoring and will report as progress is made. The systems most likely to be experiencing these issues are the STUDENT and ADVANCEMENT areas. We believe the FINANCE systems should be complete but there may be some instances where there is stale data in that environment as well.
We apologize for the inconvenience.
Sep 29, 08:36 EDT
Backup IPSEC-Tunnel Maintenance-Cloud Services
Completed - Work completed for today.
Sep 29, 12:53 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 09:45 EDT
Scheduled - Network services will be working on provisioning new back up IPSEC tunnels. No expected impact to production services is expected.
Sep 29, 09:39 EDT

Sep 28, 2026

Unresolved incidents: HPC - GPU Intermittent issues, JCI Metasys DEV.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

Power Outage Affecting Network
Resolved - Network services are back and fully operational.
Sep 26, 15:05 EDT
Identified - A power outage is affecting the network in the west side of campus. This post will be updated once its resolved.
Sep 26, 12:14 EDT

Sep 25, 2026

Dartmouth Chat Outage
Resolved - This incident has been resolved.
Sep 25, 14:02 EDT
Update - Dartmouth Chat is fully operation now.
Sep 25, 14:02 EDT
Update - We are continuing to monitor for any further issues.
Sep 25, 11:56 EDT
Monitoring - A fix has been implemented and we are monitoring the results
Sep 25, 11:55 EDT
Investigating - We are currently investigating an issue between Dartmouth Chat and its Database.
Sep 25, 10:37 EDT

Sep 24, 2026

IRA Data Warehouse Finance chain failure
Resolved - IRA for the Finance subject areas should be up-to-date (as of overnight processing).
Sep 24, 12:34 EDT
Update - We are continuing to investigate this issue.
Sep 24, 12:33 EDT
Investigating - The Data Warehousing Finance update failed overnight. The failure occurred within the Labor Distribution area.
As such, the following areas are stale at the moment: HR/LD, Procurement, AR and Facilities.
NOTE: The GL and OGA systems finished, so those areas should be ready, except the GL Reconciliation step.
We are investigating the cause and working to resolve the issue and complete the process at this time.
Updates will be posted when we know more.
Sep 24, 08:35 EDT
Partial Wifi Outage
Resolved - All WiFi services have been stable. ITC Network Services will continue working with the vendor to analyze the root cause. If you experience any further WiFi issues, please open a ticket.

Thank you for your patience throughout this process.
Sep 24, 11:22 EDT
Monitoring - At the vendors suggestion, we rebooted the WiFi Access Points (APs) across the affected buildings, and service has been stable since. ITC Network Services is continuing to work with the vendor to determine the root cause of the issue.

If you continue to experience WiFi issues, please open a ticket.

We apologize for the inconvenience and appreciate your patience.
Sep 23, 10:25 EDT
Update - Update: We have identified that rebooting access points (APs) resolves the connectivity issue. ITC Network Services is now rebooting APs selectively across the affected buildings to restore service while minimizing downtime.

Affected buildings:

Visual Arts Center (VAC)
7 Lebanon St
McKenzie
Lodge
15 Webster Ave
Hitchcock
Silsby/Rockefeller

We will continue to post updates here as service is restored in each building.

We apologize for the inconvenience and appreciate your patience.
Sep 22, 11:41 EDT
Identified - We are currently experiencing WiFi connectivity issues affecting the following buildings:

Visual Arts Center (VAC)
7 Lebanon St
McKenzie
Lodge
15 Webster Ave
Hitchcock
Silsby/Rockefeller

ITC Network Services is actively investigating the issue and working to restore service. We will post updates here as more information becomes available.

We apologize for the inconvenience and appreciate your patience.
Sep 22, 10:47 EDT
Niagara Maintenance
Completed - The scheduled maintenance has been completed.
Sep 24, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 09:00 EDT
Scheduled - Niagara will be undergoing scheduled maintenance at this time.
Sep 23, 15:59 EDT

Sep 23, 2026

Qualtrics Outage
Completed - The scheduled maintenance has been completed.
Sep 23, 06:43 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 06:30 EDT
Scheduled - Qualtrics (https://qualtrics.dartmouth.edu) will be offline as we switch single sign-on (SSO) authentication to MS Entra. The outage is expected to take 10-15 minutes. You will not be able to log in to Qualtrics during this time.
Sep 22, 07:31 EDT

Sep 22, 2026

Planon SSO Maintenance
Completed - The scheduled maintenance has been completed.
Sep 22, 21:09 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 21:00 EDT
Scheduled - We will be updating single sign-on settings for the Planon production environment. There should be no downtime or impact to end users. If you encounter any errors please reach out to csts@groups.dartmouth.edu.
Sep 22, 15:26 EDT
CyberArk Patching Maintenance
Completed - The scheduled maintenance has been completed.
Sep 22, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 10:00 EDT
Scheduled - The CyberArk/Idira application will be undergoing scheduled maintenance during this time and will be unavailable for use.
Sep 16, 12:42 EDT
Planon restart
Completed - Closing statuspage notification
Sep 22, 10:34 EDT
Update - Restart is complete
Sep 18, 07:28 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 06:51 EDT
Scheduled - Restarting Planon Production - End users will see service disruption for about 10 minutes starting 6:50 am
Sep 18, 06:43 EDT
Qualtrics Outage
Completed - Additional SSO configuration updates are required. This will be rescheduled to tomorrow, Wednesday, September 23, 2026 at 6:30AM.
Sep 22, 07:23 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 07:00 EDT
Scheduled - Qualtrics (https://qualtrics.dartmouth.edu) will be offline as we switch single sign-on (SSO) authentication to MS Entra. The outage is expected to take 10-15 minutes. You will not be able to log in to Qualtrics during this time.
Sep 17, 14:02 EDT

Sep 21, 2026

Minor network firewall maintenance
Completed - The scheduled maintenance has been completed.
Sep 21, 19:17 EDT
Verifying - Verification is currently underway for the maintenance items.
Sep 21, 19:07 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 18:00 EDT
Scheduled - ITC Network Services will perform network maintenance on the primary network firewall. Network traffic will be migrated to an alternate firewall. No user outage is expected, other than some network sessions needing to be reestablished after traffic moves to the alternate firewall.
Sep 21, 15:55 EDT
EBS Production (EBSPROD) instance restart services
Completed - Oracle EBS is back online now.
Sep 21, 13:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 12:00 EDT
Scheduled - EBSPROD instance services are going to be restated. Oracle EBS will be unavailable during this time.
Sep 21, 10:48 EDT
TDX Email Notifications Delayed or not Delivered
Resolved - This incident has been resolved.
Sep 21, 11:00 EDT
Monitoring - We're aware of an issue affecting outgoing email from TeamDynamix (TDX). Some notifications, including ticket confirmations and updates, may be delayed or not delivered. Tickets and other TDX functions are working normally, and you can still submit and view requests in TDX directly.
Sep 18, 21:04 EDT

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

Sep 17, 2026

EBS Production (EBSPROD) instance patching
Completed - EBS Production (EBSPROD) patching is completed. The system is back online.
Sep 17, 22:24 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 21:00 EDT
Scheduled - EBS Production (EBSPROD) instance is scheduled to apply July '26 Security patches. Oracle EBS will be unavailable during this time.
Sep 15, 08:17 EDT
IRA Data Warehouse - Student Load running late
Resolved - Load completed.
Sep 17, 08:30 EDT
Identified - We identified that the STUDENT ETL load failed on Admissions last night. This step is after the Registration load. Weve restarted the load and it is current running.
Sep 17, 07:57 EDT
Production Server Patching
Completed - The scheduled maintenance has been completed.
Sep 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 02:00 EDT
Scheduled - Monthly OS patch updates will be applied to all production servers and databases between 2:00 AM and 7:00 AM.

It should be expected that all systems and services will be unavailable during this time.

For more information, please reference the following Team Dynamix article.
https://services.dartmouth.edu/TDClient/1806/Portal/KB/ArticleDet?ID=105996
Sep 14, 08:39 EDT
RAPPORT Grants Update
Completed - The scheduled maintenance has been completed.
Sep 17, 06:20 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 06:00 EDT
Scheduled - We will be upgrading the tools that communicate with Grants.gov. This will affect Grants, but will not affect the other RAPPORT applications: IRB, COI, or Agreements.
Sep 11, 09:46 EDT

Sep 16, 2026

Dartmouth emails to external recipients are failing
Resolved - The issue has been resolve by Microsoft and we are currently moving to a monitoring mode to ensure there are no further issues.
Sep 16, 23:15 EDT
Update - We have temporarily disabled Listserv capabilities to reduce the number of external emails that are being sent as we work through this issue.
Sep 16, 22:03 EDT
Identified - We have identified an issue where Dartmouth users sending emails to external recipients are failing. The emails bounce back with an error message. We are opening a ticket with Microsoft and continuing to investigate a resolution.
Sep 16, 20:26 EDT
JCI Metasys
Completed - The JCI Metasys maintenance is complete. Thank you for your patience. If you have questions or experience issues please reach out to bmsit@groups.dartmouth.edu or contact FO&M Dispatch at 646-2508.
Sep 16, 15:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 09:00 EDT
Scheduled - JCI will be performing scheduled maintenance on Metasys. Services related to Metasys and Metasys UI may be unavailable while the maintenance is performed. We appreciate your patience. If you have questions or experience issues please reach out to bmsit@groups.dartmouth.edu or contact FO&M Dispatch at 646-2508.
Sep 15, 16:56 EDT
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