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Welcome to Dartmouth College's home for real-time incident and maintenance communications.

Uptime over the past 90 days. View historical uptime.
Academic Services Operational
Administrative Services Operational
Authentication Operational
Email Operational
M365 email Operational
Gmail Operational
Infrastructure Operational
Load Balancer Operational
Containerization Operational
RDS Services Operational
Active Directory Operational
Computing Infrastructure Operational
Network Operational
Research Computing Operational
90 days ago
99.95 % uptime
Today
General Research Services Operational
AI Operational
90 days ago
99.95 % uptime
Today
Granite Operational
HPC Operational
Rapport Operational
Storage Operational
Security Operational
Telephone Operational
Web Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Wi-Fi Devices ?
Fetching
Apr 18, 2026

No incidents reported today.

Apr 17, 2026
IRA Data Warehouse STUDENT-related data are stale
Resolved - The STUDENT load to Warehouse has completed. All data should be up to date.
Apr 17, 11:22 EDT
Identified - The STUDENT overnight load to the Data Warehouse only completed partially. Admission, Course Assessment and SEP data are stale. Registration data should be up to date.

Information, Technology, and Consulting (ITC) is looking into the issue and will follow up as soon as further information is available.

We apologize for any inconvenience.
Apr 17, 08:19 EDT
Apr 16, 2026
IRA Data Warehouse Finance/EBS-related data are stale
Resolved - The reported issue was resolved and the LD portion of the ETL ran to completion.
Apr 16, 11:28 EDT
Identified - We identified that the ETL failed on LD after GL completed, therefore GL is up to date. We are currently working on resolving the LD issue.
Apr 16, 08:33 EDT
Investigating - The Finance/EBS to Warehouse data feed failed overnight. At this point, the Finance/EBS-related data in IRA are stale. Information, Technology, and Consulting (ITC) is looking into the cause and will follow up as soon as further information is available.

We apologize for any inconvenience.
Apr 16, 07:03 EDT
Dartmouth Chat April 2026 Release
Completed - The scheduled maintenance has been completed.
Apr 16, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 06:30 EDT
Scheduled - Research Computing and Data will be releasing an update to Dartmouth Chat.

Further details will be published on our AI Blog:

https://ai-tools.dartmouth.edu/blog

The upgrade will be take place from 6:30 to 7:00AM on Thursday, April 16th.

During this time Dartmouth Chat will be intermittently unavailable.
Apr 15, 12:51 EDT
Apr 15, 2026

No incidents reported.

Apr 14, 2026
Config updates - Planon
Completed - Config transfer is complete.
Apr 14, 18:40 EDT
In progress - Making small configuration changes in Planon. No user impact expected.
Apr 14, 18:33 EDT
Metasys
Completed - The Metasys maintenance is complete. Thank you for your patience. If you experience issues please reach out to bmsit@groups.dartmouth.edu or your regular support channels.
Apr 14, 14:40 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 14:00 EDT
Scheduled - JCI will be performing scheduled maintenance on Metasys. Services related to Metasys and Metasys UI may be briefly unavailable while the system is rebooted. We appreciate your patience. If you have questions or experience issues please reach out to bmsit@groups.dartmouth.edu or contact FO&M Dispatch at 646-2508.
Apr 14, 13:05 EDT
Tuck - ADFS Migration
Completed - The scheduled maintenance has been completed.
Apr 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 06:00 EDT
Scheduled - Tuck will be migrating their ADFS servers to new infrastructure, this may affect login to O365 during this period of time. We do not expect any outage to last more then 10 minutes
Apr 13, 20:25 EDT
Apr 13, 2026
ITC Investigating Wide range of application outages
Resolved - Applications outage been resolved and Infrastructure is monitoring.
Apr 13, 06:59 EDT
Update - Applications and services are being restored following the power outage at the Dartmouth data center this morning. Please reach out to ITC if you encounter an app or service that is still unavailable.
Apr 12, 11:25 EDT
Monitoring - The issue was related to a wide spread power outage effecting Dartmouth Data Centers. Once power was restored ITC was able to bring systems back online. We will continue to monitor the health of systems overnight. Thank you.
Apr 12, 11:24 EDT
Update - Power outage at datac center has caused the outage of applications,
ITC is working with FO&M to restore power
Apr 12, 07:39 EDT
Investigating - ITC is investigating reports of application outages
Apr 12, 06:41 EDT
Apr 12, 2026
Research Computing and Data system outage
Resolved - All RCD systems have been restored.
Apr 12, 13:37 EDT
Identified - Following the power failures in our main data center, we are working with the rest of ITC to bring systems online. We will post updates about Discovery, DartFS, and Granite, Rapport, and Dartmouth Chat via this posting.
Apr 12, 10:08 EDT
Sign-on Services Outage
Resolved - The sign-in system has been restored. Any applications or services that depend on Dartmouth sign-in, including GlobalProtect, are now accessible.
Apr 12, 10:22 EDT
Investigating - Dartmouth sign-on services are unavailable due to complications from the data center power outage early this morning. ITC is actively working on restoring service.
Apr 12, 09:33 EDT
Apple Mail on iPhone guidance for Dartmouth email issues
Resolved - This incident has been resolved.
Apr 12, 06:53 EDT
Monitoring - Some iPhone users using Apple Mail who have attempted to re-authenticate their Dartmouth email and were unsuccessful may continue to experience connection issues.

If you prefer to continue using Apple Mail, please follow the instructions in this Knowledge Base article to remove and re-add your Dartmouth email account:
https://services.dartmouth.edu/TDClient/1806/Portal/KB/ArticleDet?ID=141695

Many of these issues are caused by stale or invalid credentials stored on the device and can be resolved by re-adding the account using the updated configuration steps.

Dartmouth recommends Outlook for iOS for the best Microsoft 365 experience. If you would like to switch to Outlook, please follow these instructions:
https://services.dartmouth.edu/TDClient/1806/Portal/KB/ArticleDet?ID=167754

If you continue to have trouble, please contact the Service Desk at 603-646-2999, start a chat at services.dartmouth.edu, or stop by the walk-in support center in Berry Library 178J between 9 am and 4 pm.
Apr 5, 10:31 EDT
Apr 11, 2026
Murdough network partially down
Resolved - This incident has been resolved.
Apr 11, 20:25 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 11, 19:36 EDT
Investigating - We are currently investigating this network issue, network might be down temporarily for a few minutes.
Apr 11, 18:22 EDT
Apr 10, 2026
FileMaker connection issues
Resolved - The connection issues have been resolved and all databases are accessible from all apps and connection types.
Apr 10, 10:44 EDT
Identified - Weve identified an issue with connecting to ITC hosted FileMaker databases using the FileMaker Pro app(and ODBC/API connections). We are working on a fix at the moment and will update when that is accessible again.
This does not affect WebDirect users. They will still be able to access their databases through their browsers.
Apr 10, 10:27 EDT
Apr 9, 2026
FileMaker Server Upgrades
Completed - All FileMaker databases are accessible again. If you notice something is off or need assistance getting access to your database again, please submit a request at services.dartmouth.edu
Apr 9, 18:26 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 17:00 EDT
Scheduled - The FileMaker servers maintained by ITC will be unavailable for roughly 1 hour starting at 5pm. Any hosted databases will be inaccessible during this time.
Apr 2, 18:25 EDT
Oracle Password Issue
Resolved - this was resolved
Apr 9, 11:01 EDT
Investigating - ITC is researching Database Connection Password Issues. Courseleaf is effected.
Apr 9, 09:39 EDT
Apr 8, 2026

No incidents reported.

Apr 7, 2026
Network firewall maintenance 4/7 6:30 to 7 am
Completed - The firewall maintenance has been completed.
Apr 7, 07:23 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 06:30 EDT
Scheduled - Most network traffic will be moved to new firewalls as old equipment is phased out. This move will cause an interruption to most network traffic for about 2 minutes.

Work should be complete by 7am and after the change no further outages are expected.
Apr 2, 09:38 EDT
Apr 6, 2026

No incidents reported.

Apr 5, 2026
Authentication Updates
Completed - Maintenance is complete. ITC staff have resolved all known issues and business users have completed testing.
Apr 5, 12:29 EDT
Verifying - Changes are complete and ITC will continue verifying services Sunday morning.
Apr 4, 23:10 EDT
Update - The update to the authentication system is underway; users may experience disruptions logging in to Microsoft services like Outlook. If you do have a problem, try again in a few hours.
Apr 4, 12:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 10:00 EDT
Scheduled - The user experience will be changing during this time period. Users should be able to login at any time, but the user experience may be inconsistent until the maintenance is complete.

See https://services.dartmouth.edu/TDClient/1806/Portal/KB/ArticleDet?ID=169599 for details.
Mar 10, 14:55 EDT
Apr 4, 2026
Investigating Outlook login issues
Resolved - Authentication issues with M365 have been resolved.
Apr 4, 22:56 EDT
Monitoring - The underlying issue affecting Outlook authentication has been remediated. We are now monitoring recovery as accounts continue to clear and return to normal operation.

Some users may still experience intermittent sign-in issues while this process completes. We are actively monitoring and will provide updates as stability is fully restored.
Apr 4, 18:32 EDT
Update - We are continuing to investigate this issue.
Apr 4, 18:32 EDT
Update - We are continuing to investigate this issue.
Apr 4, 14:21 EDT
Update - We are continuing to investigate this issue.
Apr 4, 14:20 EDT
Investigating - We are currently investigating an issue affecting Outlook sign-in for a subset of users. Some users may experience repeated password prompts in the Outlook desktop client and be unable to access email. Other access methods, including mobile devices and Outlook on the web, may continue to function normally.

Our team is actively working to identify the cause and restore full functionality. Updates will be provided as more information becomes available.
Apr 4, 13:25 EDT
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