Network Instability Across Campus
Update - We are continuing to monitor for any further issues.
May 14, 2025 - 16:31 EDT
Update - ITC Network Services has implemented another possible solution recommended by the vendor, and is continuing to monitor the issue.
May 13, 2025 - 09:34 EDT
Update - The software upgrades recommended by the vendor have not resolved the intermittent campus network instability, and it is still occurring. ITC Network Services is continuing to investigate and work with the vendor to identify the issue.
May 09, 2025 - 14:01 EDT
Update - ITC Network Services has installed a software update to two additional datacenter routers recommended by the vendor to resolve the intermittent network instability. ITC Network Services has not seen any additional instability since these upgrades, but is continuing to monitor.
May 07, 2025 - 10:51 EDT
Update - The Friday router software upgrade recommended by the vendor has improved the situation. Two other datacenter routers are still experiencing occasional stability issues, having an impact on certain datacenter systems. ITC Network Services is continuing investigation with the vendor to identify a resolution.
May 06, 2025 - 09:18 EDT
Update - This morning ITC Network Services applied a software update to two routers that the vendor recommended to address the network instability. ITC Network Services has not seen any instability since the upgrade but is continuing to monitor.
May 02, 2025 - 16:04 EDT
Monitoring - Network Services has been monitoring intermittent network instability and is working with the vendor to identify the issue and resolve the issue.
May 01, 2025 - 08:24 EDT
Investigating - ITC Network Services is investigating network issues across parts of campus. We are looking into this and will provide an update as soon as we learn more.
Apr 30, 2025 - 16:49 EDT

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Welcome to Dartmouth College's home for real-time incident and maintenance communications.

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Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Production Server Patching May 22, 2025 02:00-07:00 EDT

Monthly OS patch updates will be applied to all production servers and databases between 2:00 AM and 7:00 AM.

It should be expected that all systems and services will be unavailable during this time.

For more information, please reference the following Team Dynamix article.

https://services.dartmouth.edu/TDClient/1806/Portal/KB/ArticleDet?ID=105996
Posted on May 20, 2025 - 15:00 EDT
System Metrics Month Week Day
Wi-Fi Devices ?
Fetching
May 21, 2025

No incidents reported today.

May 20, 2025

No incidents reported.

May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025
Metasys Production Configuration Change
Completed - This is complete.
May 16, 13:21 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 13:15 EDT
Scheduled - A configuration change will be made to the Metasys production site. No user impact is expected.
May 16, 13:13 EDT
OnBase files are not available for retrieval after storage migration
Resolved - Issue has been resolved.
May 16, 11:06 EDT
Monitoring - Issue has been identified and resolved and we are monitoring.
May 16, 07:56 EDT
Investigating - Some OnBase files are not available for retrieval. We are investigating the issue and will keep you posted.
May 15, 08:48 EDT
May 15, 2025
JCI Metasys
Completed - The scheduled maintenance has been completed.
May 15, 17:13 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 17:00 EDT
Scheduled - A reboot of the Metasys production server is scheduled for Thursday 05/15/2025 at 5:00 PM.
This is to address an operational issue. Apologies for any inconvenience.
If there are any building emergencies during this scheduled outage, please contact FO&M Dispatch at 646-2288
May 15, 16:10 EDT
Remote network instability
Resolved - Dartmouth has re-enabled this internet link and is not seeing signs of instability.
May 15, 14:27 EDT
Identified - ITC Network Services has shut down the unstable internet link as a mitigation, and traffic to/from campus is using other redundant connections. ITC Network Services is working with the affected internet provider to further resolve the issue.
May 7, 09:47 EDT
Investigating - One of Dartmouth's upstream internet providers is showing signs of instability, impacting traffic to campus from certain offsite locations. ITC Network Services is investigating and is implementing a mitigation.
May 7, 09:08 EDT
CyberArk Maintenance
Completed - CyberArk should now be available.
May 15, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 09:00 EDT
Scheduled - The CyberArk application will be unavailable from 9:00-10:00 AM on Thursday, 5/15 for maintenance.
May 12, 16:17 EDT
OnBase Storage Migration
Completed - The scheduled maintenance has been completed.
May 15, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 04:00 EDT
Scheduled - OnBase file storage will be moved from Nutanix files-gp to a standalone Windows file server hosted in Nutanix.
May 12, 11:38 EDT
May 14, 2025
Network Outage Lyme Rd/Reservoir Rd Area
Resolved - Fiber cut has been repaired and service has been restored
May 14, 15:28 EDT
Identified - Network service including Phones, and Wired and Wi-Fi networking is unavailable in the Lyme Rd/Reservoir Rd area due to a fiber optic cable cut. ITC is working to restore service.

Locations affected include:
Dartmouth College Child Care Center
Hanover FD
Corey Ford Rugby Club House
May 14, 10:22 EDT
Users are unable to login to Metasys UI
Resolved - This has been resolved.
May 14, 12:32 EDT
Monitoring - The Metasys UI is back online.
May 14, 12:24 EDT
Investigating - Users are unable to login to Metasys again.
May 14, 12:12 EDT
Update - Metasys UI is restarting and will be available again shortly.
May 14, 11:53 EDT
Monitoring - The application is accessible again, CSTS will continue to investigate.
May 14, 11:32 EDT
Investigating - The domain selector is no longer available on the Metasys login page so domain users are unable to login. CSTS has escalated this issue to the vendor and is actively investigating.
May 14, 11:12 EDT
JCI Metasys Maintenance
Completed - The scheduled maintenance has been completed.
May 14, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 08:30 EDT
Scheduled - A maintenance windows is scheduled for on Wednesday 5/14 between 8:30am and 9 am. During this time a member of the JCI Site time will upload new project graphics, and equipment configurations to the server. This will cause a brief interruption, and might require you to re-connect to Metasys.
If there are any building emergencies during this scheduled outage, please contact FO&M Dispatch at 646-2288
May 13, 16:46 EDT
May 13, 2025
JCI ( Johnson Controls) Metasys
Completed - The scheduled maintenance has been completed.
May 13, 13:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 08:00 EDT
Scheduled - On Tuesday, May 13, starting at 8 am, we will be upgrading the JCI ( Johnson Controls Servers) to production release 14.1.
The maintenance window will begin at 8:00AM with an estimated duration of 4 hours.
If there are any building emergencies during this scheduled outage, please contact FO&M Dispatch at 603-646-2508
May 12, 11:49 EDT
May 12, 2025
Tuck - Sysaid Outage
Resolved - This incident has been resolved.
May 12, 10:35 EDT
Investigating - We are experiencing a temporary outage of the IT ticketing system and are working to have this service restored. In the meantime, for IT or AV assistance please reach out to helpdesk@tuck.dartmouth.edu or call 603-646-1818. Updates to follow.
May 12, 09:25 EDT
May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
May 8, 2025
IRA Data Warehouse -- Advancement data are stale in IRA
Resolved - IRA Data Warehouse

The Advancement data feed to the warehouse has completed. Advancement data in IRA is now up to date.

We apologize for the earlier inconvenience.
May 8, 11:07 EDT
Investigating - IRA Data Warehouse

The Advancement-to-Warehouse nightly feed has not yet completed. Information, Technology, and Consulting (ITC) is looking into the issue. We estimate that the data will not be available in IRA until after 10:30am. We will provide further updates as new information becomes available.

We apologize for the inconvenience.
May 8, 06:19 EDT
Johnson Controls ( JCI) Server restart 5/8/2025 8-8:30 AM
Completed - The scheduled maintenance has been completed.
May 8, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 08:00 EDT
Scheduled - A reboot of the Metasys production server is scheduled for Thursday 05/08/2025 at 8:00 AM. This is to address an operational issue. Apologies for any inconvenience.
If there are any building emergencies during this scheduled outage, please contact FO&M Dispatch at 646-2288
May 7, 15:56 EDT
Kiewit LDAP Certificate Renewal
Completed - The scheduled maintenance has been completed.
May 8, 08:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 07:00 EDT
Scheduled - ITC will renew and migrate to InCommon (Sectigo) the LDAP certificate for the Kiewit Active Directory. Work will begin at 7:00AM on Thursday, 5/8. No disruption to LDAP access is expected.
May 1, 09:10 EDT
OnBase storage configuration updates
Completed - The scheduled maintenance has been completed.
May 8, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 05:30 EDT
Scheduled - OnBase will be unavailable while configuration changes are made in preparation for migration to new file storage next week.
May 5, 13:16 EDT
May 7, 2025
JCI Metasys Outage
Resolved - This incident has been resolved.
May 7, 15:56 EDT
Update - Metasys is online, CSTS is continuing to investigate.
May 7, 10:30 EDT
Investigating - The production Metasys server is down. CSTS is investigating.
May 7, 10:09 EDT
CyberArk Application Maintenance
Completed - The scheduled maintenance has been completed.
May 7, 15:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 14:00 EDT
Scheduled - The CyberArk application will be unavailable as we work with the vendor on updating the LDAP integration functionality. In addition, we will applying multiple patches to address vulnerabilities in both the PVWA and CPM components of the application.
May 2, 14:09 EDT
Planon config updates
Completed - closing notification
May 7, 10:34 EDT
Update - Configs are pushed to Planon and it is ready for use .
May 5, 19:43 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 19:15 EDT
Scheduled - Planon users may see occasional disruptions in service lasting approximately 30 minutes, starting at 7:15 pm pm while we apply config changes in Production.
May 5, 19:07 EDT
Data center router upgrade
Completed - The upgrade is complete.
May 7, 06:49 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 06:00 EDT
Scheduled - The main data center routers will be upgraded to a new version of software on May 7th between 6 and 7am. No significant outage is expected due to the redundant nature of connections within the data center.
May 6, 13:18 EDT
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