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Welcome to Dartmouth College's home for real-time incident and maintenance communications.

Uptime over the past 90 days. View historical uptime.
Academic Services Operational
Administrative Services Operational
Authentication Operational
Email Operational
M365 email Operational
Gmail Operational
Infrastructure Operational
Load Balancer Operational
Containerization Operational
RDS Services Operational
Active Directory Operational
Computing Infrastructure Operational
Network Operational
Research Computing Operational
90 days ago
99.94 % uptime
Today
General Research Services Operational
AI Operational
90 days ago
99.94 % uptime
Today
Granite Operational
HPC Operational
Rapport Operational
Storage Operational
Security Operational
Telephone Operational
Web Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Production Server Patching Aug 20, 2026 02:00-07:00 EDT

Monthly OS patch updates will be applied to all production servers and databases between 2:00 AM and 7:00 AM.

The patch makeup window is Friday morning 2:00 AM and 7:00 AM.

It should be expected that all systems and services will be unavailable during this time.

For more information, please reference the following Team Dynamix article.
https://services.dartmouth.edu/TDClient/1806/Portal/KB/ArticleDet?ID=105996
Posted on Aug 17, 2026 - 08:11 EDT

Dartmouth Chat - August 2026 release Aug 20, 2026 06:30-07:30 EDT

Research Computing and Data will be releasing an update to Dartmouth Chat that will include the following :

- Update to Open WebUI v0.10.2
- Gemini 3.7 Flash

Further details will be published on our AI Blog:

https://ai-tools.dartmouth.edu/blog

The upgrade will be take place from 6:30 to 7:30AM on Thursday, August 20th.

During this time Dartmouth Chat will be intermittently unavailable.
Posted on Aug 17, 2026 - 10:59 EDT
System Metrics Month Week Day
Wi-Fi Devices ?
Fetching

Aug 19, 2026

No incidents reported today.

Aug 18, 2026

Planon Upgrade - L132
Completed - Planon L132 upgrade is complete
Aug 18, 20:56 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 18:00 EDT
Scheduled - Planon is ready to be upgraded to L132 .
End users can expect a downtime approximately lasting for 4 hours , starting 6 PM - 10 PM .
Aug 18, 15:48 EDT
Banner Related and Student Custom App Security Updates
Completed - The scheduled maintenance has been completed.
Aug 18, 15:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 07:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 17, 17:05 EDT
Scheduled - Dartmouth ITC is rolling out security updates to several custom web applications.
Aug 17, 17:03 EDT
Intermittent Login Issues
Resolved - ITC has resolved the incident. If you are still experiencing issues with authentication then please submit a ticket through the Services Portal.
Aug 18, 11:48 EDT
Identified - ITC is investigating issues that are preventing some applications from loading. We will provide another update as more information becomes available.
Aug 18, 09:47 EDT
Monitoring - A fix has been applied and all systems are performing as expected. We're continuing to monitor for any recurring problems.
Aug 18, 08:37 EDT
Update - We are continuing to work on a fix for this issue.
Aug 18, 07:49 EDT
Identified - ITC has identified the issue affecting authentication and is working to restore service. We will continue to provide updates here.
Aug 18, 07:07 EDT
Investigating - ITC is investigating degraded performance with authentication. We will provide another update as more information becomes available.
Aug 18, 06:30 EDT
HAProxy Enterprise Edition (HAPEE) Load Balancer Upgrade from version 2.8 to version 3.2
Completed - The scheduled maintenance has been completed.
Aug 18, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 05:00 EDT
Scheduled - The HAProxy Enterprise Edition (HAPEE) load balancer data plane will be upgraded from version 2.8 to version 3.2. This is a rolling upgrade, and load balanced services will remain online during the upgrade window.
Aug 17, 10:04 EDT
Claude Provisioning Change
Completed - The scheduled maintenance has been completed.
Aug 18, 05:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 17:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 17, 16:20 EDT
Scheduled - We will be undergoing scheduled maintenance for Dartmouth Claude during this time to move to a new configuration, which will allow for more features. We anticipate that Dartmouth Claude will not be available again until tomorrow morning about 8 am.
Aug 17, 16:18 EDT

Aug 17, 2026

GitHub degraded performance
Resolved - GitHub has resolved the incident. If you are still experiencing issues with github.com then please submit a ticket through the Services Portal.
Aug 17, 22:25 EDT
Investigating - GitHub is investigating degraded performance. We will follow up as additional information is available from the vendor.
Aug 17, 11:33 EDT

Aug 16, 2026

No incidents reported.

Aug 15, 2026

IRA data related to finance is stale
Resolved - IRA data is available for reporting
Aug 15, 18:18 EDT
Monitoring - The ETL load got stuck partway through one of the processing steps. We restarted it this morning, and it completed successfully at approximately 10:41 AM.
The data is currently being copied over to the reporting database. We expect all data to be available for reporting within the next hour.
Apologies for the inconvenience
Aug 15, 12:19 EDT

Aug 14, 2026

Minor network firewall maintenance
Completed - ITC Network Services has completed the network maintenance on the primary network firewall. All traffic is now flowing through the primary firewall again.
Aug 14, 22:28 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 21:00 EDT
Scheduled - ITC Network Services will perform network maintenance on the primary network firewall. Network traffic will be migrated to an alternate firewall before the maintenance and migrated back after the maintenance is complete. No user outage is expected, other than some network sessions needing to be reestablished after each traffic move.
Aug 14, 16:09 EDT
Consolidated prod db/Copper degraded performance
Completed - Consolidated Oracle prod db/Copper performance issues have been resolved. Please submit a ticket to the student team if you notice any issues.
Aug 14, 16:44 EDT
In progress - Oracle consolidated prod db/Copper is currently experiencing degraded performance and we are looking into it.
Aug 14, 15:57 EDT
Consolodated database restart
Completed - this is now completed
Aug 14, 16:32 EDT
In progress - we need to reboot the system now as it is no longer responding. this will happen at 4:10pm now.
Aug 14, 16:04 EDT
Scheduled - the database will be restarted so performance enhancements can take affect.
Aug 14, 13:16 EDT
Oracle consolidated prod db/COPPER outage
Completed - ITC has completed the maintenance on Oracle consolidated prod db/Copper. If you experience any issues please submit a ticket at our Services Portal.
Aug 14, 06:41 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 05:45 EDT
Scheduled - ITC will be performing scheduled maintenance on Oracle consolidated PROD DB/COPPER Services related to the database will be unavailable during this event. We appreciate your patience. If you have questions about this event then please contact the student team.
Aug 13, 14:59 EDT

Aug 13, 2026

JCI Metasys
Completed - The JCI Metasys maintenance is complete. Thank you for your patience. If you have questions or experience issues please reach out to bmsit@groups.dartmouth.edu or contact FO&M Dispatch at 646-2508.
Aug 13, 10:42 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 09:00 EDT
Scheduled - JCI will be performing scheduled maintenance on Metasys. Services related to Metasys and Metasys UI may be unavailable while the maintenance is performed. We appreciate your patience. If you have questions or experience issues please reach out to bmsit@groups.dartmouth.edu or contact FO&M Dispatch at 646-2508.
Aug 12, 08:16 EDT
IRA Data Warehouse – Student Data Incomplete
Resolved - This incident has been resolved.
Aug 13, 10:20 EDT
Monitoring - We encountered a data issue that caused our Student Data reload to fail last night. The issue has been identified and resolved, and the reload is currently running.

Information, Technology, and Consulting (ITC) is monitoring the process and will provide an update as soon as the load is completed.

We apologize for any inconvenience this may have caused.
Aug 13, 08:09 EDT
Consolidated PROD DB/COPPER patching
Completed - Consolidated Oracle PROD DB patching has completed. Please submit a ticket to the student team if you notice any issues.
Aug 13, 08:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 05:45 EDT
Scheduled - ITC will be performing scheduled maintenance on consolidated Oracle PROD DB/COPPER. Services related to the database will be unavailable during this event. We appreciate your patience. If you have questions about this event then please contact the student team.
Aug 12, 14:20 EDT
HAProxy Enterprise Edition (HAPEE) Load Balancer Upgrade from version 2.8 to version 3.2
Completed - The scheduled maintenance has been completed.
Aug 13, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 05:00 EDT
Scheduled - The HAProxy Enterprise Edition (HAPEE) load balancer data plane will be upgraded from version 2.8 to version 3.2. This is a rolling upgrade, and load balanced services will remain online during the upgrade window.
Aug 10, 09:46 EDT

Aug 12, 2026

RAPPORT Grants and COI Update
Completed - The scheduled maintenance has been completed.
Aug 12, 06:38 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 06:00 EDT
Scheduled - We will be making updates to both RAPPORT Grants and COI at this time. This work will not affect IRB.
Aug 10, 13:49 EDT

Aug 11, 2026

IRA Data Warehouse – Student Data Incomplete
Resolved - Student load is completed and IRA is available for reporting.
Aug 11, 11:57 EDT
Monitoring - We encountered a data issue that caused our Student Data reload to fail last night. The issue has been identified and resolved, and the reload is currently running.

Information, Technology, and Consulting (ITC) is monitoring the process and will provide an update as soon as the load is completed.

We apologize for any inconvenience this may have caused.
Aug 11, 08:03 EDT
IRA Data Warehouse – Student Data Incomplete
Resolved - Student load is completed and IRA is available for reporting.
Aug 11, 11:57 EDT
Monitoring - We encountered a data issue that caused our Student Data reload to fail last night. The issue has been identified and resolved, and the reload is currently running.

Information, Technology, and Consulting (ITC) is monitoring the process and will provide an update as soon as the load is completed.

We apologize for any inconvenience this may have caused.
Aug 11, 08:03 EDT

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

Fayerweather Hall Network Outage
Resolved - Outage was caused by an electrical issue. Network has been restored to Fayerweather Hall.
Aug 7, 12:34 EDT
Investigating - There is a network outage at Fayerweather Hall. We are currently investigating the issue.
Aug 7, 11:19 EDT
Load Balancer (HAProxy) Upgrade
Completed - The scheduled maintenance has been completed.
Aug 7, 09:37 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 7, 09:36 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 11:54 EDT
Update - The HAProxy Fusion controlplane upgrade to version 2.0 has been completed.  The UI is available once again; however, we are working on an issue that is preventing the haproxy_deploy_config   Jenkins automation from being run.  We will post an update once this is resolved.  Due to the long-running Fusion upgrade, we were unable to perform the subsequent upgrade of the load balancers to v3.2.  We will be re-scheduling that work, possibly next week.
Aug 6, 11:53 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 6, 11:53 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 10:50 EDT
Scheduled - This maintenance is ongoing.
Aug 6, 10:49 EDT

Aug 6, 2026

OnBase minor version upgrade
Completed - The scheduled maintenance has been completed.
Aug 6, 20:00 EDT
Verifying - The OnBase upgrade is complete. All user interfaces have been verified to be working. Please check the Dartmouth Software Center for the new version of Unity Client.
Aug 6, 17:28 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 15:00 EDT
Scheduled - OnBase will be unavailable for a scheduled upgrade at this time.
Aug 4, 09:29 EDT
Data Warehouse Stale
Resolved - Advance and Finance updates have completed. Student system will not run until overnight. No further resolution outside of normal operations is to be performed.
Aug 6, 15:09 EDT
Update - Advancement updates have been completed.

Finance system updates are still in progress.

Student system Real-Time processes are running. Overnight update wont be rerun until tonight.
Aug 6, 14:16 EDT
Update - The cause of the overnight failure has been addressed. The Advancement and Finance system updates are currently being run and updates will be sent regarding milestones in those processes. The Student overnight will NOT be run until tonight, but the Real-Time processes have been turned on and are active.
Aug 6, 10:16 EDT
Identified - All regularly scheduled Data Warehouse updates overnight failed due to an authentication credential issue with the processing system. We are investigating the cause at this time. All the data is stale as of Tuesday nights updates and any real-time processing that took place during the day yesterday.
We will assess the viability of running updates during the day today and will report back when more is known and decisions are made. Sorry for any inconvenience this causes.
Aug 6, 08:10 EDT
Hopkins WiFi
Resolved - This incident has been resolved.
Aug 6, 13:03 EDT
Identified - An electrical issue is causing a network outage in and around the Bentley Theater.
Aug 6, 08:27 EDT
Load Balancer (HAProxy) Upgrade - Ongoing
Completed - The scheduled maintenance has been completed.
Aug 6, 10:17 EDT
Update - The upgrade is still running. We will post an update when it completes.
Aug 6, 10:11 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 10:01 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 6, 10:00 EDT
Update - The HAProxy Fusion upgrade issues have been resolved and the upgrade is moving along nicely. We are expecting a 11:00 AM completion time. Thank you for your patience during this necessary maintenance.
Aug 6, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 08:17 EDT
Scheduled - The HAProxy Fusion upgrade is taking longer than expected. The ability to deploy load balancer services will remain offline until the upgrade completes. All existing load balancer services are online and available.
Aug 6, 08:16 EDT
Load Balancer (HAProxy) Upgrade
Completed - The scheduled maintenance is still ongoing.
Aug 6, 10:00 EDT
Update - The HAProxy Fusion upgrade is taking longer than expected. The ability to deploy load balancer services will remain offline until the upgrade completes. All existing load balancer services are online and available.
Aug 6, 07:56 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 05:00 EDT
Scheduled - The HAProxy load balancer control plane (Fusion) will be upgraded to version 2.0. The load balancers will be upgraded to version 3.2.
Jul 30, 07:50 EDT

Aug 5, 2026

No incidents reported.

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