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Welcome to Dartmouth College's home for real-time incident and maintenance communications.

Uptime over the past 90 days. View historical uptime.
Academic Services Operational
Administrative Services Operational
Authentication Operational
Email Operational
M365 email Operational
Gmail Operational
Infrastructure Operational
Load Balancer Operational
Containerization Operational
RDS Services Operational
Active Directory Operational
Computing Infrastructure Operational
Network Operational
Research Computing Operational
90 days ago
99.95 % uptime
Today
General Research Services Operational
AI Operational
90 days ago
99.95 % uptime
Today
Granite Operational
HPC Operational
Rapport Operational
Storage Operational
Security Operational
Telephone Operational
Web Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Nutanix Platform Upgrade Event Mar 21, 2026 06:00 - Mar 22, 2026 18:00 EDT

The Infrastructure Services Team from ITC will be performing an upgrade of the Nutanix server hosting platform starting on Saturday, March 21st, at 6:00 AM. The upgrade is expected to be completed by Sunday, March 22nd, at 6 PM. There may be intermittent application outages during the upgrade. If you have questions regarding the impact on specific applications or services, please submit a Service Desk support request, and someone will get back to you.
Posted on Mar 09, 2026 - 13:52 EDT

Research Computing and Data quarterly patching Mar 24, 2026 08:00-12:00 EDT

All Research Computing and Data servers and cluster nodes will be patched and rebooted on Mar 24th, beginning at 08:00.

Discovery cluster nodes will be reserved from 08:00‐12:00.
No jobs will be accepted for which the requested walltime runs into the reservation window.
Public and private head nodes are included in this (Polaris, Andes, etc.)
Posted on Mar 09, 2026 - 12:00 EDT

Authentication Updates Apr 4, 2026 10:00-18:00 EDT

The user experience will be changing during this time period. Users should be able to login at any time, but the user experience may be inconsistent until the maintenance is complete.

See https://services.dartmouth.edu/TDClient/1806/Portal/KB/ArticleDet?ID=169599 for details.
Posted on Mar 10, 2026 - 14:55 EDT
System Metrics Month Week Day
Wi-Fi Devices ?
Fetching
Mar 20, 2026
Planon -config updates
Completed - Configs have been transferred and Planon is ready for use
Mar 20, 20:17 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 19:30 EDT
Scheduled - Planon will have intermittent service interruption starting 7:30 pm that lasts for 30 minutes , while we publish config updates .
Mar 20, 16:26 EDT
IRA Data Warehouse - STUDENT
Resolved - STUDENT ETL ran to completion.
Real Times are running.
Mar 20, 12:39 EDT
Identified - The STUDENT Data Warehouse nightly data refresh lost connection to the cloud during the load last night. The process were resumed and is still processing. We will follow up as soon as the run completed.

We apologize for any inconvenience.
Mar 20, 08:24 EDT
Papercut Printing Upgrade
Resolved - This update is now completed.
Mar 20, 11:15 EDT
Identified - Papercut printing upgrade is underway. GreenPrint printing may be intermittently unavailable.
Mar 18, 09:41 EDT
Oracle Applications will be down for patching
Completed - The scheduled maintenance has been completed.
Mar 20, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 21:00 EDT
Scheduled - We will be patching the database for Oracle Applications tonight. It will be down for approximately 3 hours.
Mar 19, 08:13 EDT
Mar 19, 2026
Planon config changes
Completed - The scheduled maintenance has been completed.
Mar 19, 20:41 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 19, 20:40 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 20:30 EDT
Scheduled - Pushing a small config change to Planon Prod @ 8:30
Mar 19, 20:10 EDT
Network Connectivity Issues related to Firewall Changes
Resolved - No further issues have been observed. If you are still experiencing network connectivity or reachability issues, please contact the ITC Service desk at services.dartmouth.edu .
Mar 19, 15:39 EDT
Monitoring - The roll-back has been completed. Network Services is continuing to verify services are operational. If you are still experiencing connectivity issues at this time, please report those issues via the ITC Services Portal at services.dartmouth.edu.
Mar 19, 10:33 EDT
Update - The roll-back work is beginning now.
Mar 19, 10:00 EDT
Update - Network Services will be beginning the roll-back at 10:00 AM. During this roll-back, an interruption of network connectivity up to 5 minutes is expected.
Mar 19, 09:30 EDT
Identified - Following network firewall changes on the morning of March 18, there have been multiple reports of intermittent trouble accessing websites, applications, and other systems. Network Services is preparing to roll-back the firewall changes to their prior state to resolve these issues. This roll-back is expected to be completed this morning.  During this roll-back, an interruption of network connectivity up to 5 minutes is expected. We will provide notice of the time of this expected interruption 30 minutes prior to it occurring.  Please check the ITC Status Page at status.dartmouth.edu for this notice and for further updates.
Mar 19, 09:03 EDT
Honeywell/EBI TCWS Server Patching
Completed - The scheduled maintenance has been completed.
Mar 19, 11:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 09:00 EDT
Scheduled - On Thursday 3/19 from 9AM-11AM CSTS and Honeywell will be updating the software for the Honeywell/EBI Thin client (https://ebi.dartmouth.edu).
During this time the application may be unavailable.
If you have questions or experience issues please reach out to bmsit@groups.dartmouth.edu or contact FO&M Dispatch at 646-2508.
Mar 18, 14:15 EDT
CyberArk Unavailable
Resolved - This incident has been resolved.
Mar 19, 11:00 EDT
Update - CyberArk should again be available.
Mar 19, 11:00 EDT
Update - We are continuing to investigate this issue.
Mar 19, 10:59 EDT
Investigating - The CyberArk application is currently unavailable due to the network change underway. We are looking into the issue.
Mar 19, 10:36 EDT
General network firewall maintenance
Completed - Following network firewall changes on the morning of March 18, there have been multiple reports of intermittent trouble accessing websites, applications, and other systems. Network Services is preparing to roll-back the firewall changes to their prior state to resolve these issues. This roll-back is expected to be completed this morning.  During this roll-back, an interruption of network connectivity up to 5 minutes is expected. We will provide notice of the time of this expected interruption 30 minutes prior to it occurring.  Please check the ITC Status Page at status.dartmouth.edu for this notice and for further updates.
Mar 19, 09:04 EDT
Verifying - The majority of this work is completed. ITC is verifying connectivity to all services.
Mar 18, 08:41 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 06:30 EDT
Scheduled - As part of replacing the campus firewalls, most campus networks will be moved to the new firewalls. An outage of around a minute is expected as this work is completed, and this will impact regular user network traffic.

Networks that were migrated to the new firewalls previously will not be affected: the networks for AV, phones, fire alarms and security cameras.
Mar 12, 11:26 EDT
Dartmouth Chat March 2026 release maintenance extended
Resolved - This incident has been resolved.
Mar 19, 08:37 EDT
Investigating - Upgrade of Dartmouth Chat for the March 2026 release is still ongoing.

Expected completion time is 9:00AM
Mar 19, 07:37 EDT
Dartmouth Chat March 2026 release
Completed - The scheduled maintenance has been completed.
Mar 19, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 06:00 EDT
Scheduled - Dartmouth Chat March 2026 release

Research Computing and Data will be releasing an update to Dartmouth Chat that will include the following :

- Update to Open WebUI v0.8.10
- General performance improvements
- GPT 5.4

Further details will be published on our AI Blog:

https://ai-tools.dartmouth.edu/blog

The upgrade will be take place from 6:00 to 7:30AM on Thursday, March 19th.

During this time Dartmouth Chat will be intermittently unavailable.
Mar 16, 08:05 EDT
Mar 18, 2026
eduroam at DHMC
Resolved - The issue affecting eduroam authentications from DHMC and other off-campus locations has been resolved.
Mar 18, 12:28 EDT
Investigating - Network Services is working on resolving an issue affecting eduroam connections at DHMC.
Mar 18, 10:33 EDT
intermittent login failures
Resolved - The authentications issues have been resolved
Mar 18, 09:16 EDT
Monitoring - The source of the intermittent login problems has been located, and a fix has been applied
Mar 18, 08:52 EDT
Investigating - Multiple applications are reporting intermittent problems with logging in. ITC is aware of the problem and we are investigating.
Mar 18, 08:18 EDT
Kube1 Kubernetes Cluster Upgrade
Completed - The scheduled maintenance has been completed.
Mar 18, 06:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 05:00 EDT
Scheduled - Kube1, the on-premises production kubernetes cluster will be upgraded to version 1.33 on Wednesday, 3/18 beginning at 5AM. Applications running on kube1 will have multiple brief outages during the upgrade.
Mar 9, 08:34 EDT
Network maintenance 3/18 5:30 to 6:30am
Completed - This work is complete.
Mar 18, 05:58 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 05:30 EDT
Scheduled - Some networks will see brief interruptions as some network devices are upgraded. Most users will not notice any outages.
Mar 18, 04:55 EDT
Mar 17, 2026
IRA Data Warehouse Advancement data are stale in IRA
Resolved - The ETL in the cloud ran to completion. All should be back to normal. Issue was caused by ORACLE maintenance in the cloud.
Mar 17, 12:36 EDT
Investigating - The Advancement-to-Warehouse nightly data refresh has not yet completed. At this time, the Advancement data are stale in IRA. Information, Technology, and Consulting (ITC) is looking into the issue and will follow up as soon as further information is available.

We apologize for any inconvenience.
Mar 17, 07:52 EDT
IRA Data Warehouse HR/LD
Resolved - The FINANCE ETL load which include GR/LD sec completed and all should be back to normal.
Mar 17, 10:07 EDT
Identified - The HR/LD Data Warehouse nightly data refresh lost connection to the cloud during the load last night. The process were resumed and at this time the LD security is still processing. We will follow up as soon as further information is available.

We apologize for any inconvenience.
Mar 17, 09:01 EDT
Root CA certificate renewal for the KIEWIT Active Directory domain
Completed - The scheduled maintenance has been completed.
Mar 17, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 07:00 EDT
Scheduled - Infrastructure Services will be renewing the Root CA certificate for the KIEWIT Active Directory domain on Tuesday, March 17th beginning at 7:00 AM.

This renewal should be transparent for users. The only impact would be to any system that has hard-coded the root certificate.

Please contact Infrastructure Services with any questions or concerns.
Mar 4, 13:23 EST
Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026
Planon outage
Resolved - Closing the alert as we worked with Planon to resolve all outage related issues . Please reach out to CSTS Team if you have any questions or concerns.
Mar 13, 14:40 EDT
Update - CSTS is continuing to monitor the Planon application for any remaining issues.
Mar 10, 06:19 EDT
Update - Planon has applied an additional fix to our environment. The application will be rebooted at 5 AM.
Mar 10, 04:59 EDT
Update - Planon Prod restart is done and ready for use again .We will continue to monitor the incident until it is fully resolved.
Mar 9, 18:35 EDT
Update - Restarting Planon Prod @ 6:15 PM , as part of incident monitoring
Mar 9, 18:05 EDT
Update - Planon has confirmed that there was data lost in the process of restoring the environment. The window for data loss is between 12:12 AM – 09:17 AM. CSTS will coordinate with Planon stakeholders to determine how best to handle this situation. We apologize for the inconvenience this is causing.
Mar 9, 14:52 EDT
Monitoring - The Planon production environment is now allowing users to access it. CSTS has not yet received official confirmation that the issue has been fully resolved and will continue to monitor this incident.
Mar 9, 13:07 EDT
Identified - Planon has identified the issue and is in the process of restoring the system.
Mar 9, 12:43 EDT
Update - Planon support is engaged and troubleshooting this issue.
Mar 9, 09:52 EDT
Investigating - CSTS has received an alert that Planon production is down, we are investigating.
Mar 9, 09:30 EDT
IRA (Advancement) data is stale
Resolved - The advancement load has been successfully completed in the warehouse.
Mar 13, 12:05 EDT
Monitoring - Due to an overnight ETL update failure that has been resolved, the overnight process is still running for the advancement systems.
Data in IRA is currently stale for the advancement subject areas.
We apologize for any inconvenience.
Mar 13, 08:37 EDT
Mar 12, 2026
Security Updates to Ruby on Rails Applications
Completed - The scheduled maintenance has been completed.
Mar 12, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 19:00 EDT
Scheduled - Security updates will be applied to the Ruby on Rails applications on Thursday at 5 pm.   No disruption to users is expected.  We expect to complete by 7 pm.
Mar 11, 16:02 EDT
RAPPORT Agreements Upgrade
Completed - The scheduled maintenance has been completed.
Mar 12, 06:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 06:00 EDT
Scheduled - We will be upgrading RAPPORT Agreements at this time. This update will not affect Grants, IRB, or COI.
Mar 10, 15:21 EDT
Mar 11, 2026
Planon config updates
Completed - Planon is ready for use
Mar 11, 19:08 EDT
In progress - Publishing a config update to Prod @ 7 PM
Mar 11, 19:02 EDT
Network maintenance for AV, phones, fire alarms, security cameras
Completed - The firewall moves have been completed.
Mar 11, 07:23 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 07:00 EDT
Scheduled - As part of replacing the campus firewalls, the networks for AV, phones, fire alarms and security cameras will be moved to new firewalls. As outage of around a minute is expected as this work is completed. Regular user traffic on campus is not expected to see any impact from this work.
Mar 9, 11:47 EDT
Mar 10, 2026
Mar 9, 2026
Open OnDemand jobs failing
Resolved - This incident has been resolved.
Mar 9, 15:02 EDT
Identified - We have found the issue and it's tied to specific nodes. We will be putting those affected nodes into drain state and bring them back online to resolve the issue. We'll post a future update when everything is resolved.
Mar 9, 10:31 EDT
Investigating - HPC jobs launched via https://ood.dartmouth.edu/ are immediately terminating. We are investigating.
Mar 9, 10:11 EDT
BMR Datacenter Cooling Failure
Resolved - This incident has been resolved.
Mar 9, 13:19 EDT
Identified - A cooling system in the BMR Datacenter has failed.  No services have been impacted as of yet.  FO&M is working on repairing the failed system.  ITC is continuing to monitor the situation.
Mar 8, 12:30 EDT
Planon
Resolved - Deleting this Status Page notification is it was a duplicate.
Mar 9, 09:42 EDT
Investigating - CSTS is investigating a reported outage with Planon. Users are currently unable to log in to the application. We will provide another update as more information becomes available.
Mar 9, 09:28 EDT
Mar 8, 2026
Discovery Cluster partial outage
Resolved - With the data center cooling restored, we have brought all Discovery Cluster and DartFS systems back online. We are now monitoring for any issues, but believe we are in a healthy state. Thank you for your understanding. Please email research.computing@dartmouth.edu for any issues you find.
Mar 8, 14:22 EDT
Update - DartFS/storage went offline which would affect most Discovery Cluster jobs. We are working to bring that back online and will leave about half of the Discovery Cluster nodes offline for now.
Mar 8, 12:51 EDT
Identified - With the rising temperatures in the Berry Machine Room, we have proactively shutdown part of the Discovery Cluster to take the heat pressure off the room and we may shutdown more nodes until things have stabilized or the failed AC unit is brought back online.
Mar 8, 12:37 EDT
Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

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