Dartmouth College Status

All Systems Operational

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Welcome to Dartmouth College's home for real-time incident and maintenance communications.

Academic Services Operational

Administrative Services Operational

Authentication Operational

Email Operational

M365 email Operational

Gmail Operational

Infrastructure Operational

Load Balancer Operational

Containerization Operational

RDS Services Operational

Active Directory Operational

Computing Infrastructure Operational

Network Operational

Research Computing Operational

General Research Services Operational

Granite Operational

HPC Operational

Rapport Operational

Storage Operational

Security Operational

Telephone Operational

Web Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Production Server Patching Nov 21, 2024 02:00-07:00 EST

Monthly OS patch updates will be applied to all production servers and databases between 2:00 AM and 7:00 AM.

It should be expected that all systems and services will be unavailable during this time.

For more information, please reference the following Team Dynamix article.

https://services.dartmouth.edu/TDClient/1806/Portal/KB/ArticleDet?ID=105996
Posted on Nov 18, 2024 - 15:26 EST

EBS Production (EBSPROD) Patching Nov 21, 2024 21:00-23:00 EST

A payroll patch will be applied to EBS Production (EBSPROD) on Thursday 11/21/2024 from 9 pm to 11 pm. Oracle EBS will be unavailable during this time.
Posted on Nov 19, 2024 - 09:18 EST

Madrid File Share (OurFiles) Nov 24, 2024 07:00-10:00 EST

The Madrid file share on the "OurFiles" service will be unavailable on Sunday, November 24, from 7:00 AM to 10:00 AM for routine maintenance. This maintenance supports the Dartmouth Library and associated areas.

During this time, access to files stored on the Madrid share will be temporarily interrupted. Please plan accordingly to ensure minimal disruption to your work.

Thank you for your understanding as we perform this necessary update to maintain reliable service.
Posted on Nov 15, 2024 - 09:17 EST

OurFiles Service Dec 3, 2024 07:00-07:30 EST

The OurFiles service will experience a brief outage on Tuesday, December 3, 2024, from 7:00 AM to 7:30 AM for routine maintenance.

During this 30-minute window, access to all OurFiles shares will be unavailable. Please plan accordingly to minimize any inconvenience.

Thank you for your patience as we complete this essential work.
Posted on Nov 15, 2024 - 15:54 EST

System Metrics Month Week Day

Wi-Fi Devices

Fetching

Past Incidents

Nov 20, 2024

Panopto Outage

Resolved - The Panopto outage has been resolved. Please alert ITC if you continue to experience any issues or errors.
Nov 20, 13:32 EST

Update - Panopto is currently experiencing a site outage, and Panopto is currently inaccessible. Panoptos engineering team is actively working to resolve, and ITC will send and update when we have more information.
Nov 20, 10:48 EST

Investigating - Panopto is currently experiencing a site outage. Their engineering team is currently investigating, and ITC will send another update when more information becomes available.
Nov 20, 10:44 EST

Nov 19, 2024

CyberArk Scheduled Downtime

Completed - This work is complete. Thank you for your patience.
Nov 19, 11:01 EST

Update - The CyberArk downtime needs to be extended - our best guess is until 11:00 AM. Our apologies for the inconvenience.
Nov 19, 09:54 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 09:00 EST

Scheduled - CyberArk will be unavailable next Tuesday, 11/19 from 9:00-10:00 AM as Network Services moves the CyberArk production vault server to the new Juniper switches.

Please remember to check out any credentials you may need prior to that window.

Thank you.
Nov 13, 16:29 EST

Rapport COI and Grants Updates

Completed - The scheduled maintenance has been completed.
Nov 19, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 06:30 EST

Scheduled - We will be applying minor updates to both Rapport COI and Grants during this time.
Nov 18, 12:19 EST

Nov 18, 2024

RESOLVED: Agiloft is currently unavailable

Resolved - Agiloft's SSO Certificate has been updated and is now available. Thank you for your patience.
Nov 18, 09:13 EST

Update - We are continuing to work on a fix for this issue.
Nov 18, 09:08 EST

Identified - Agiloft is currently unavailable due to an expired SSO certificate. We are addressing the issue and will have the system back up as soon as possible. We apologize for any inconvenience.
Nov 18, 08:19 EST

Nov 17, 2024

No incidents reported.

Nov 16, 2024

EBS Production (EBSPROD) Weekend Outage

Completed - The EBS Production (EBSPROD) application is now available.
Nov 16, 15:26 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 12:00 EST

Scheduled - EBS Production (EBSPROD) will be unavailable on Saturday 11/16/2024 from 12 noon to 4 pm to help resolve a patching issue.
Nov 15, 13:38 EST

Nov 15, 2024

RAPPORT COI Maintenance

Completed - The scheduled maintenance has been completed.
Nov 15, 07:15 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 06:45 EST

Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 14, 15:38 EST

Nov 14, 2024

Google Workspace Storage Alert

Resolved - This incident has been resolved.
Nov 14, 16:03 EST

Update - We are continuing to investigate this issue.
Nov 14, 16:03 EST

Investigating - Some users may see a banner in Google Workspace (Share Drives) indicating "Organization storage low … 14% left of your 1.03 PB Google Workspace storage." This warning is appearing intermittently but is not affecting normal usage at this time.

The ITC team is aware of the storage notification and is actively monitoring and managing our Google Workspace storage allocation to ensure continued service. There is no immediate impact on access or functionality. We are working closely with Google to ensure additional storage needs are addressed proactively.

No action is needed on your part, and we will keep the community updated if any changes occur. Thank you for your understanding.
Nov 12, 08:00 EST

EMS and Virtual EMS Down

Resolved - This incident has been resolved.
Nov 14, 15:10 EST

Update - EMS/Accruent Support is investigating the issue

INC1450396 - Application Unavailable - 14th November 2024 - Investigating
Incident start: 11/14/2024 09:18 CST
Incident update: 11/14/2024 10:48 CST
Elapsed time: about 2 hours

We are continuing to investigate the issues with application availability and are working towards providing a resolution as quickly as possible.

We will provide another update by 12pm CT 14th November 2024.

We apologise for any inconvenience this may be currently causing.

Thankyou for your patience.
Nov 14, 11:52 EST

Investigating - We are currently investigating an issue with EMS and Virtual EMS
Nov 14, 08:56 EST

Nov 13, 2024

No incidents reported.

Nov 12, 2024

Planon - L111 upgrade

Completed - Planon is upgraded to L111 and ready for use.
Nov 12, 20:37 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 18:00 EST

Scheduled - Hello All ,
Planon is ready to be upgraded from version L108 to L111 tonight @ 6 PM. Please expect a downtime of around 4 hours starting 6 pm and the upgrade is expected to be done by 10 PM.
Nov 12, 14:41 EST

Nov 11, 2024

LSC Wi-Fi issues

Resolved - Services have been restored
Nov 11, 18:41 EST

Investigating - Network Services is investigating issues with Wi-Fi at the Life Sciences Center, including both eduroam and Dartmouth Public.
Nov 11, 17:10 EST

Network Interruption in LSC

Resolved - Services have been restored.
Nov 11, 18:23 EST

Investigating - Network Services will be rebooting equipment serving LSC tonight at 6:00 PM in an effort to correct building-wide connectivity issues. Wired and Wi-Fi network and phone service will be unavailable for up to 30 minutes while the equipment is restarted.
Nov 11, 17:30 EST

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

EBS Production (EBSPROD) Bounce

Completed - The EBS (EBSPROD) application is now available.
Nov 7, 22:00 EST

Scheduled - The EBS (EBSPROD) application is now available.
Nov 7, 21:59 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:00 EST

Scheduled - EBS Production (EBSPROD) will be shut down and restarted on Thursday 11/7/2024 between 9 pm and 10 pm. Oracle EBS will be unavailable during this time.
Nov 5, 15:19 EST

Bissell Hall Network Temporarily Down

Resolved - This incident has been resolved.
Nov 7, 08:32 EST

Identified - Network at Bissell has been affected by a power issue. Electricians have found the problem and are working to resolve it
Nov 7, 08:15 EST

100 Whaleback Rd ISP Maintenance

Completed - This work has been completed.
Nov 7, 08:26 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 00:00 EST

Scheduled - The ISP serving 100 Whaleback Rd. will be performing maintenance between 11/7/2024 12:00:00 AM ET and 11/7/2024 3:00:00 AM ET. Interruption to network service (including all wired, wireless, and phone) is expected.
Nov 5, 14:44 EST

Grouper upgrade

Completed - The scheduled maintenance has been completed.
Nov 7, 08:00 EST

Update - Grouper upgrade has been completed.
Nov 7, 07:47 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 07:00 EST

Scheduled - The Grouper application will be upgraded to version 5.0.13 from 7AM-8AM on Thursday, Nov. 7th.

The Grouper user interface (https://grouper-ui.dartmouth.edu) will be intermittently unavailable during this time.
Oct 29, 17:26 EDT

Nov 6, 2024

Lighting control system upgrade for Irving, Murdough, and Thayer

Completed - The scheduled maintenance has been completed.
Nov 6, 12:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 10:00 EST

Scheduled - On Wednesday, November 6th, starting at 10am, Campus Services Technology Services will be upgrading the lighting control system for Irving, Murdough, and Thayer. During this upgrade there will be a moment where lights may come full bright then go back to normal. In some instances, normal may be off but if they do go off, they should immediately be able to turn them back on via the wall stations/local control. If you have questions or concerns about the impact of this upgrade, please submit them to bmsit@groups.dartmouth.edu
Nov 5, 16:21 EST