WIFI on Dartmouth Green Offline
In progress - Electrical work in Berry Library will cause the WIFI on the Dartmouth Green to be offline for a short period of time
Nov 11, 2026 - 10:42 EST
Remote Desktop Web Access XSLT Notice
Monitoring - Remote Desktop Web Access may not load in Chrome and Edge starting mid-November

What’s happening:

Google Chrome and Microsoft Edge are removing support for a web technology called XSLT starting around November 17, 2026. Our Remote Desktop Web Access portal (rds.dartmouth.edu) relies on XSLT. When a browser no longer supports XSLT, the portal may fail to load. This is an industry-wide browser change, and not specific to RDS.

Microsoft has acknowledged the issue (KB5130994) and is working on a fix, but has not announced a release date.
https://support.microsoft.com/help/5130994

Who is affected:
Anyone who opens the RDS portal in Chrome or Edge once the change reaches their browser. Firefox and Safari are not affected at this time. Firefox has announced plans to remove this technology in the future. We currently have no information regarding Safari, but removal of XSLT support from Safari in the future is likely.

What you can do now
Use Firefox or Safari to open the RDS portal until Microsoft releases a server-side fix.
Oct 28, 2026 - 09:26 EDT
JCI Metasys
Update - The Metasys maintenance project is still in progress. We will provide updates as we receive them from the vendor. Thank you for your patience throughout this process.
Oct 15, 2026 - 11:13 EDT
In progress - As part of an ongoing maintenance task, JCI will be performing daily downloads in the Metasys system between the hours of 9AM-10AM and 12PM-1PM. Users may experience brief disruptions of the Metasys system during those time periods. We appreciate your patience. If you have questions or experience issues please reach out to bmsit@groups.dartmouth.edu or contact FO&M Dispatch at 646-2508.
Oct 01, 2026 - 09:26 EDT

About This Site

Welcome to Dartmouth College's home for real-time incident and maintenance communications.

Uptime over the past 90 days. View historical uptime.
Academic Services Operational
Administrative Services Operational
Authentication Operational
Email Operational
M365 email Operational
Gmail Operational
Infrastructure Degraded Performance
Load Balancer Operational
Containerization Operational
RDS Services Degraded Performance
Active Directory Operational
Computing Infrastructure Operational
Network Operational
Research Computing Operational
General Research Services Operational
AI Operational
Granite Operational
HPC Operational
Rapport Operational
Storage Operational
Security Operational
Telephone Operational
Web Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Student & Academic Services Custom Apps Nutanix Migration Nov 12, 2026 06:00-17:00 EST

We will be migrating these apps to a new Nutanix server. There will be a 5 minute outage on each app where users could encounter a outage page message if they log in during the migration of that particular app, we will share more information on a schedule for the rest of the applications soon.

These apps will be migrated before 8am:

course-reduction-student
darthub
dcars
declare
dfaam
dsasa
finaidapp
timetable

The below list of apps will be done throughout the day:

dashcard
dgrad
docu
dofcomm
dplan
dsp-writ
facballots
faces
facleave
ferpa-release-student
flashcards
holds
jobmonitor
n2n-gateway
non-recording-option-student
onomy
personal-data-form-student
photoroster
say-my-name
sesmad
standardized-test-scores-student
starrez-svc
student-citations-student
studygroups
svpp-dashboard
teamformation
tenure
tessint
thayer-plan
tin-student
titleiv
websvcs
wellness
xlist-canvas
Posted on Nov 04, 2026 - 13:03 EST

kiewit.dartmouth.edu AD root cert is being replaced Nov 12, 2026 07:00-08:00 EST

The "kiewit.dartmouth.edu" AD root cert is being replaced tomorrow to address an issue with our certificate authority vendor.
Posted on Nov 11, 2026 - 14:45 EST

CyberArk Maintenance Nov 12, 2026 13:00-15:00 EST

Update - The CyberArk will be undergoing scheduled maintenance during this time and will be unavailable. This is a rescheduled maintenance.
Nov 09, 2026 - 09:19 EST
Scheduled - The CyberArk will be undergoing scheduled maintenance during this time and will be unavailable.
Nov 05, 2026 - 08:36 EST

Nutanix Platform Upgrade Event Nov 14, 2026 06:00 - Nov 15, 2026 00:00 EST

The Infrastructure Services Team from ITC will be performing an upgrade of the Nutanix server hosting platform starting on Saturday, November 14, at 6:00 AM. The upgrade is expected to be completed by Saturday, November 14, at 10 PM. There may be intermittent application outages during the upgrade. If you have questions regarding the impact on specific applications or services, please submit a Service Desk support request, and someone will get back to you
Posted on Nov 09, 2026 - 12:41 EST

Research Computing and Data quarterly HPC patching Dec 1, 2026 08:00-12:00 EST

All Research Computing and Data servers and cluster nodes will be patched and rebooted on December 1st, beginning at 08:00.

Discovery cluster nodes will be reserved from 08:00‐12:00pm.
No jobs will be accepted for which the requested walltime runs into the reservation window.
Public and private head nodes are included in this (Polaris, Andes, etc.)
Posted on Nov 09, 2026 - 09:35 EST
System Metrics Month Week Day
Wi-Fi Devices ?
Fetching

Nov 11, 2026

Unresolved incident: WIFI on Dartmouth Green Offline.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

Thompson Arena networking electrical work
Resolved - This incident has been resolved.
Nov 9, 16:25 EST
Update - We are continuing to work on a fix for this issue.
Nov 9, 11:26 EST
Identified - Due to electrical work in Thompson Arena, ITC Network Services network equipment is not receiving power. As battery backups run out, networking equipment will go offline in Thompson Arena, which will impact Wi-Fi, wired networking, and phones. After electrical power is restored, networking will come back online.
Nov 9, 10:28 EST
Niagara Outage
Resolved - Niagara is operational, we will continue to monitor the intermittent instability.
Nov 9, 13:53 EST
Update - Niagara Supervisor will restart shortly.
Nov 4, 15:34 EST
Investigating - The building automation Niagara service is experiencing issues that may cause interruptions in access for end users.
Nov 4, 11:15 EST
Connections to Oracle consolidated db using netids failing
Completed - ITC has completed the maintenance on the Consolidated DBs. If you experience any issues please submit a ticket at our Services Portal.
Nov 9, 09:32 EST
In progress - Connections to Oracle consolidated db using netids are failing and we are investigating this.
Nov 9, 08:23 EST
Jenkins Nutanix Migration
Completed - ITC has completed the maintenance on Jenkins (ci.dartmouth.edu). If you experience any issues please submit a ticket at our Services Portal.
Nov 9, 09:27 EST
Update - Maintenance for Jenkins (ci.dartmouth.edu) is being extended for 30 more minutes. The current estimated completion time is 9:45 AM EST. We will provide updates as necessary.
Nov 9, 09:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 07:00 EST
Scheduled - Jenkins (ci.dartmouth.edu) will be unavailable on Monday, November 9th between 7 am - 8 am EST. During this window Jenkins will be migrated to a new Kubernetes cluster. We appreciate your patience. If you have questions about this event then please contact kemeny-itc@cloud.dartmouth.edu.
Nov 3, 16:36 EST
Lookup unavailable
Resolved - Service was restored later Sunday evening.
Nov 9, 08:31 EST
Identified - lookup.dartmouth.edu is currently unavailable due to an expired authentication certificate. ITC is working on updating the certificate.
Nov 8, 20:27 EST

Nov 8, 2026

Nov 7, 2026

No incidents reported.

Nov 6, 2026

Websites and Systems Service Disruption
Resolved - This incident has been resolved.
Nov 6, 07:52 EST
Identified - A widespread security vulnerability has been identified that impacts websites and software around the world, including systems at Dartmouth. ITC is applying security fixes as quickly as possible to minimize disruption.

As a precaution, some Dartmouth websites and systems may be unavailable while patches are applied. We will post further updates on the ITC status webpage. If you have questions, contact the ITC support for your school.
Oct 21, 19:21 EDT

Nov 5, 2026

EBS Production (EBSPROD) instance patching
Completed - The scheduled maintenance has been completed.
Nov 5, 22:32 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 21:00 EST
Scheduled - EBS Production instance is scheduled to apply HR Statutory patches. Oracle EBS will be unavailable during this time.
Nov 4, 08:43 EST
Oracle consolidated prod db/copper patching
Completed - ITC has completed the maintenance on Oracle consolidated PROD DB/COPPER. If you experience any issues please submit a ticket at our Services Portal.
Nov 5, 06:50 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 05:45 EST
Scheduled - ITC will be performing scheduled maintenance on Oracle consolidated prod db/copper. Services related to the database will be unavailable during this event. We appreciate your patience. If you have questions about this event then please contact the Student Team.
Nov 4, 10:27 EST
RAPPORT COI Update
Completed - The scheduled maintenance has been completed.
Nov 5, 06:04 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 06:00 EST
Scheduled - We will be upgrading RAPPORT COI at this time. This will not affect RAPPORT Grants or IRB.
Nov 2, 11:49 EST

Nov 4, 2026

IRA Advancement data stale
Resolved - This incident has been resolved.
Nov 4, 10:20 EST
Monitoring - Due to a transient processing error in the overnight systems, the Advancement data update is not yet complete. The process has been restarted and is running now. Since the system was fairly far along, it should be completed by noon. Progress will be monitored and updates provided as they become available.
Nov 4, 07:13 EST

Nov 3, 2026

Student & Academic Services Custom Apps Nutanix Migration
Completed - The scheduled maintenance has been completed.
Nov 3, 17:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 13:30 EST
Scheduled - We will be migrating these apps to a new Nutanix server. There will be a 5 minute outage on each app where users could encounter a outage page message if they log in during the migration of that particular app, we will share more information on a schedule for the rest of the applications soon.

academic-interest-student
aci-jobs
advqueue
annotext
apex-cons
api-banner-mgmt
app-inventory
benefits-calc
cdn
check-in
chosen-profile
consent
contact-lists
core-values-student
course-enroll-priorities-student
course-override-report-student
course-reduction-student
dartdean
dartdrill
dartform
Nov 3, 13:26 EST
Nutanix Migration of Kemeny Apps
Completed - ITC has completed this maintenance work. If you experience any issues please submit a ticket at our Services Portal.
Nov 3, 17:14 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 17:00 EST
Scheduled - ITC will be performing scheduled maintenance, and services related to MyAccount, Helpdash, Lookup and AccountManager will be intermittently unavailable during this event.  We appreciate your patience.  If you have questions about this event then please contact kemeny-itc@cloud.dartmouth.edu.
Nov 3, 09:43 EST
IRA Advancement data stale
Resolved - This incident has been resolved.
Nov 3, 12:55 EST
Monitoring - Due to a transient processing error in the overnight systems, the Advancement data update is not yet complete. The process has been restarted and is running now. Since the system was fairly far along, it should be completed by noon. Progress will be monitored and updates provided as they become available.
Nov 3, 08:39 EST
EBI APP04 Restart
Completed - The scheduled maintenance has been completed.
Nov 3, 10:50 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 10:46 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 3, 10:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 10:45 EST
Scheduled - EBI APP04 Building Automation Server will restart. Minimal end user impact expected.
Nov 3, 10:41 EST
VPN Client Upgrade
Completed - Upgrade is completed. Users will be requested to upgrade when they start a new session with the VPN.
Nov 3, 07:08 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 07:00 EST
Scheduled - We will be upgrading the current VPN client to a new version (6.3.3-c1199) at 7am Tuesday November 3rd. Users logging in will be requested to upgrade the client before connecting.
Nov 3, 07:00 EST
Midpoint outage
Resolved - Midpoint has been restored. We will investigate this outage more throughout the day.
Nov 3, 05:41 EST
Investigating - The Midpoint application, which is part of Dartmouth identity services, is currently down. We are investigating. Updates to Dartmouth user accounts may be delayed.
Nov 3, 05:21 EST

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

Butterfield Network Performance Issue
Resolved - This issue has been resolved.
Oct 31, 11:40 EDT
Investigating - ITC is investigating an issue that is affecting network performance and stability in Butterfield Dorm.
Oct 31, 10:18 EDT

Oct 30, 2026

No incidents reported.

Oct 29, 2026

EBS Production (EBSPROD) Patching
Completed - Patching activities have completed and EBS Production (EBSPROD) is now available.
Oct 29, 23:33 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 21:00 EDT
Scheduled - A Java security patch along with a fix to resolve an error on the Address form in HRMS will be applied to EBS Production (EBSPROD) starting Thursday 10/29/2026 at 9 pm through Friday 12:30 am. Oracle EBS will be unavailable during this time.
Oct 28, 14:24 EDT
IRA Advancement data partially stale
Resolved - Completed.
Oct 29, 10:44 EDT
Update - CORRECTION: There are some updates on the Reporting database side of things that are not yet complete, so please disregard the previous update.
Oct 29, 10:00 EDT
Update - The Advancement processing for IRA has completed and replicated to the Reporting database. The cache has been cleared and should now be available for use. The replication for the DWAS systems on-prem are still underway, so that is not yet available.
Oct 29, 09:29 EDT
Monitoring - Due to a transient processing error in the overnight systems, the Advancement data update is not yet complete. The process has been restarted and is running now. Since the system was fairly far along, it shouldnt more than a couple hours to bring everything to completion, but it will not be before the start of the business day. Progress will be monitored and updates provided as they become available.
Oct 29, 07:11 EDT
Login.dartmouth.edu Retiring
Completed - The scheduled maintenance has been completed.
Oct 29, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 08:00 EDT
Scheduled - login.dartmouth.edu (the on-prem Apereo CAS SSO system) will be retired.

There is no change for the user experience logging into any application that has been migrated to authenticate through Microsoft EntraID.
Oct 20, 10:03 EDT
Remote Site Network Maintenance
Completed - Maintenance has been completed successfully.
Oct 29, 05:13 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 21:00 EDT
Scheduled - On October 28, 2026 between 9:00 PM and 11:59 PM network equipment will be rebooted at the below listed sites for a security update. Network connectivity will be unavailable for approximately 15 minutes during this time while the update is installed.

100 Lyme Road
104 Lyme Road
185 Dartmouth Street
200 Lebanon Street Warehouse
23 S. Park Street
545 Boylston Street
Golf Course Service Building
Hanover Country Club
Montgomery House
Moosilauke Ravine Lodge
Morton Farm Riding Center
Sachem Village Pellet Boiler Plant
Oct 27, 16:44 EDT

Oct 28, 2026

Unresolved incident: Remote Desktop Web Access XSLT Notice.

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