Research Computer data center router is down
Update - There are approximately a dozen Discovery compute nodes which remain down while we wait for the replacement hardware.
Jan 08, 2026 - 11:02 EST
Update - The andes system is now back online and any further fixes are waiting on the replacement router.
Jan 07, 2026 - 21:20 EST
Identified - The system polaris is back online, but andes remains down and needs further troubleshooting. We are waiting on replacement hardware in order to bring services fully back online.
Jan 07, 2026 - 19:44 EST
Investigating - A data center router for Research Computing systems is currently offline. We are investigating the reason for the outage. Most research computing systems are still online but a small number have lost their network connection.
Jan 07, 2026 - 16:48 EST

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Welcome to Dartmouth College's home for real-time incident and maintenance communications.

Uptime over the past 90 days. View historical uptime.
Academic Services Operational
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Email Operational
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Infrastructure Operational
Load Balancer Operational
Containerization Operational
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Active Directory Operational
Computing Infrastructure Operational
Network Partial Outage
Research Computing Operational
90 days ago
99.96 % uptime
Today
General Research Services Operational
AI Operational
90 days ago
99.96 % uptime
Today
Granite Operational
HPC Operational
Rapport Operational
Storage Operational
Security Operational
Telephone Operational
Web Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planon - Migration to SQL Linux Server 2022 Feb 12, 2026 21:00 - Feb 13, 2026 01:00 EST

Planon will be migrating the production Planon environment from SQL on Windows to SQL on Linux. The production environment may be unavailable for part or all of the maintenance window.
Posted on Jan 13, 2026 - 15:46 EST
System Metrics Month Week Day
Wi-Fi Devices ?
Fetching
Jan 13, 2026

No incidents reported today.

Jan 12, 2026
RESOLVED: Agiloft is Currently Unavailable
Resolved - This incident has been resolved.
Jan 12, 15:40 EST
Update - This issue has been resolved.
Jan 12, 15:40 EST
Investigating - The Agiloft System that manages the Procurement Contract Management System and Financial Systems Access is currently unavailable. Agiloft is investigating the incident.
Jan 12, 14:38 EST
Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026
Niagara Production Offline
Resolved - Resolved.
Jan 9, 13:35 EST
Investigating - The production Niagara application is offline.
Jan 9, 13:22 EST
Jan 8, 2026
JCI Metasys
Completed - The scheduled Metasys upgrade has been postponed. No changes to the application were made. We will provide updates and information as soon as the new upgrade date is confirmed.
Jan 8, 08:51 EST
Scheduled - JCI will be performing a scheduled upgrade on Metasys. Services related to Metasys and Metasys UI will be unavailable while the upgrade is performed. We appreciate your patience. If you have questions about this event please reach out through your regular support channels or contact FO&M Dispatch at 646-2508.
Jan 7, 14:55 EST
Planon Maintenance
Completed - Maintenance has been completed.
Jan 8, 08:04 EST
In progress - Planon will be performing maintenance of all Planon environments.
Jan 8, 03:22 EST
Jan 7, 2026
IRA Data Warehouse Finance/EBS-related data are stale
Resolved - IRA Data Warehouse

The Finance/EBS to Warehouse data feed from Tuesday night has now completed. The Finance/EBS-related data in IRA is now up to date and available for use.

We apologize for the earlier inconvenience.
Jan 7, 14:20 EST
Update - IRA Data Warehouse

The Finance/EBS data is still loading into the warehouse and IRA. We now estimate that it will be closer to 1:30pm before the Finance/EBS data will be available in IRA.

We apologize for the inconvenience.
Jan 7, 12:04 EST
Update - IRA Data Warehouse

The Finance/EBS data is still loading into the warehouse and IRA. We estimate that data should be available by noon.

We apologize for the inconvenience.
Jan 7, 10:16 EST
Investigating - IRA Data Warehouse

The Finance/EBS to Warehouse data feed is still processing. At this point, the Finance/EBS-related data in IRA are stale. Information, Technology, and Consulting (ITC) is looking into the delay and will follow up as soon as further information is available.

We apologize for any inconvenience.
Jan 7, 07:10 EST
CyberArk login via SAML is not working
Resolved - This incident has been resolved.
Jan 7, 12:20 EST
Identified - Access has been restored but we are continuing to review the root cause.
Jan 7, 10:03 EST
Investigating - We are currently investigating the issue.
Jan 7, 09:56 EST
RAPPORT Grants/SF424 Update
Completed - The scheduled maintenance has been completed.
Jan 7, 06:44 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 06:00 EST
Scheduled - We are updating Grants to handle new requirements from NIH regarding proposal submissions after 1/25/2026.
Jan 5, 16:55 EST
Jan 6, 2026

No incidents reported.

Jan 5, 2026
JCI Metasys Offline
Resolved - Metasys has remained stable, resolving.
Jan 5, 15:40 EST
Monitoring - Metasys UI is back online, CSTS continues to monitor the service.
Jan 5, 14:32 EST
Investigating - The Metasys frontend server is not accessible via the web based UI. CSTS is investigating.
Jan 5, 13:59 EST
Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026
Banner Upgrade
Completed - this is completed
Jan 2, 12:42 EST
In progress - Banner Upgrade is in progress. Many applications will be affected during this time.
Jan 2, 07:36 EST
Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

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