OnBase Performance Issues
Monitoring - ITC staff have implemented a fix and will continue monitoring.
Apr 01, 2025 - 14:07 EDT
Investigating - ITC is investigating degraded performance with OnBase. Affected applications include OnBase Unity Client. We will provide another update as more information becomes available.
Mar 31, 2025 - 15:06 EDT
eduroam US Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 02, 2025 - 21:00 EDT
Scheduled - Internet2 will be performing maintenance on the eduroam
US infrastructure. Dartmouth users of eduroam who are visiting other locations that provide eduroam service may be unable to connect to eduroam during this time. Visitors from other eduroam member institutions who are visiting the Dartmouth campus may also be unable to connect during this time.
Apr 2, 2025 21:00-23:00 EDT

About This Site

Welcome to Dartmouth College's home for real-time incident and maintenance communications.

Academic Services ? Operational
Administrative Services ? Operational
Authentication ? Operational
Email Operational
M365 email ? Operational
Gmail ? Operational
Infrastructure Operational
Load Balancer ? Operational
Containerization ? Operational
RDS Services ? Operational
Active Directory ? Operational
Computing Infrastructure ? Operational
Network ? Operational
Research Computing Operational
General Research Services ? Operational
Granite ? Operational
HPC ? Operational
Rapport ? Operational
Storage ? Operational
Security ? Operational
Telephone ? Operational
Web ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Tuck - Azure AD Connect Upgrade Apr 4, 2025 17:00-18:00 EDT

We will be performing upgrades to our Azure AD Connect system.
Posted on Apr 02, 2025 - 15:39 EDT

SecureW2/JoinNow Maintenance Apr 6, 2025 00:30-06:30 EDT

Update - This maintenance has been rescheduled for Sunday, April 6.
Mar 28, 2025 - 19:25 EDT
Scheduled - SecureW2 has announced an upcoming scheduled maintenance window for the JoinNow software - the software used to enroll devices for connection to the eduroam Wi-Fi network. Enrollment of new devices using JoinNow may be unsuccessful during this time. Devices that are already enrolled will not be affected.
Mar 18, 2025 - 10:11 EDT

Panopto Cloud Maintenance Apr 12, 2025 22:00 - Apr 13, 2025 01:00 EDT

On Saturday, April 12th, 2025, Panopto will take the NA cloud offline at 19:00 PDT (22:00 EDT) to perform updates to the Panopto Database. During this time the site will be inaccessible. Maintenance is scheduled to take 3 hours. This action will help improve the overall stability and capacity of Panopto NA cloud infrastructure.
Posted on Mar 19, 2025 - 16:25 EDT
System Metrics Month Week Day
Wi-Fi Devices ?
Fetching
Apr 3, 2025
Blackman Softball
Resolved - Failed hardware has been replaced.
Apr 3, 10:03 EDT
Investigating - Network equipment at Blackman Softball Field is reporting as down, Network Services is investigating.
Apr 3, 04:32 EDT
IRA Data Warehouse -- All Reports in IRA Currently Failing
Resolved - IRA Data Warehouse

IRA Reporting issues have been resolved. We apologize for the earlier inconvenience.
Apr 3, 08:10 EDT
Investigating - IRA Data Warehouse

All Reports within IRA are currently failing. Information, Technology, and Consulting (ITC) is looking into the issue and will follow up as soon as further information is available.
Apr 3, 06:57 EDT
login.dartmouth.edu maintenance
Completed - ITC staff have completed maintenance of the CAS single sign on system
Apr 3, 06:20 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 05:30 EDT
Scheduled - A maintenance update will be applied to the login.dartmouth.edu (CAS) server. No interruption to service is expected
Apr 2, 13:27 EDT
Apr 2, 2025

Unresolved incident: eduroam US Maintenance.

Apr 1, 2025
Mar 31, 2025
CyberArk Maintenance
Completed - The CyberArk maintenance is complete. CyberArk access should now be available.
Mar 31, 11:33 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 10:00 EDT
Scheduled - CyberArk will be undergoing maintenance from 10:00 AM -12:30 PM EDT on Monday 3/31. The application will not be available during this window.
Mar 21, 16:47 EDT
Mar 30, 2025
Morton Farm Power Outage
Resolved - This incident has been resolved.
Mar 30, 17:25 EDT
Identified - There's a power outage at Morton Farm. This incident will be updated once power has been restored
Mar 30, 12:46 EDT
Mar 29, 2025

No incidents reported.

Mar 28, 2025
TouchNet
Resolved - TouchNet maintenance has completed.
Mar 28, 07:20 EDT
Monitoring - TouchNet is undergoing maintenance. We are monitoring the site and will post a notification when TouchNet becomes available.
Mar 28, 03:52 EDT
Mar 27, 2025
DegreeWorks Patching
Completed - The scheduled maintenance has been completed.
Mar 27, 18:00 EDT
Verifying - Verification is currently underway for the maintenance items.
Mar 27, 16:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 16:48 EDT
Scheduled - ITC will be applying patches to the DegreeWorks production environment starting at 5PM EST. Services related to DegreeWorks and Declare will be unavailable during this time.
Mar 25, 17:05 EDT
Mar 26, 2025
EBS webADI template login issues
Completed - EBS webADI template login issues have been resolved.
Mar 26, 16:13 EDT
In progress - After recent CAS upgrade GL journals, SPUD journals, etc., which uses webADI having issues with SSO login and/or script errors. ITC is working on this issue.
Mar 26, 10:19 EDT
Listserv Upgrade
Completed - The scheduled maintenance has been completed.
Mar 26, 10:11 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 08:00 EDT
Scheduled - Beginning at 8AM on Wednesday, March 26th, ITC will upgrade the College's Listserv email server. All listserv lists will be unavailable and new submissions will not be accepted during this time. The upgrade should be finished by 12PM.
Mar 25, 07:33 EDT
Mar 25, 2025
Tuck Printer Issues
Resolved - This incident has been resolved.
Mar 25, 08:16 EDT
Monitoring - We have identified that a recent update to our print drivers was the cause of the morning issues, we have rolled back the drivers. We will monitor through out the day
Mar 24, 09:40 EDT
Update - We are continuing to investigate this issue.
Mar 24, 09:16 EDT
Investigating - Tuck Print at Tuck is having issues, and we are investigating. This can affect printing staff and students.
Mar 24, 09:12 EDT
Authentication System Maintenance
Completed - ITC has completed the upgrade to the CAS Authentication system. Some users may need to re-authenticate, and the visual appearance of the login page has changed.

See this KBA for more information.

If you have trouble logging in, you might want to:

- Go to - logout.dartmouth.edu
- Close the browser window
- Log-in again
Mar 25, 07:27 EDT
Verifying - ITC has completed the upgrade to the CAS Authentication system. Some users may need to re-authenticate, and the visual appearance of the login page has changed.

See this KBA for more information.

If you have trouble logging in, you might want to:

-Go to - logout.dartmouth.edu
-Close the browser window
-Log-in again
Mar 25, 05:59 EDT
In progress - ITC is beginning the upgrade to the CAS Authentication system now. The system is expected to remain functional during the upgrade, but some users may need to re-authenticate when it is complete.
Mar 25, 05:33 EDT
Scheduled - Dartmouth's Authentication system will be updated, changing the visual appearance of the login screen.

If you encounter issues, please log out and log back in. For further information review this KBA:
https://services.dartmouth.edu/TDClient/1806/Portal/KB/ArticleDet?ID=163455
Mar 21, 09:33 EDT
Mar 24, 2025
Mar 23, 2025

No incidents reported.

Mar 22, 2025
Nutanix Virtualization Platform Upgrade Part 2
Completed - The scheduled maintenance has been completed.
Mar 22, 21:14 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 06:00 EDT
Scheduled - The Infrastructure Services Team from ITC will be performing a two-part upgrade of the Nutanix server hosting platform across two weekends.

Part 1:
Start: Saturday, March 15, at 6:00 AM
End: Sunday, March 16, at 6:00 PM

Part 2:
Start: Saturday, March 22, at 6:00 AM
End: Sunday, March 23, at 6:00 PM

During each upgrade window, there may be intermittent application outages as servers reboot in sequence. However, between the two stages, the platform will remain fully operational.

If you have any questions regarding the impact on specific applications or services, please submit a support request by going to https://services.dartmouth.edu, and a team member will follow up.

Thank you for your patience as we work to maintain and improve our infrastructure.
Mar 5, 15:50 EST
Mar 21, 2025
HPC Outage
Completed - We have been able to complete the work early and are releasing access to the Discovery Cluster and other HPC systems at this time.
Mar 21, 16:09 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:00 EDT
Scheduled - To facilitate work on the cooling system in Dartmouth's data center, Andes, Polaris, and the Discovery cluster will be powered off at 6am Friday, March 21. Normal operations will resume at 6am Tuesday, March 25.

Running jobs are already scheduled to end before this outage. Submitted jobs whose run time would extend into this window will not start until after the outage is over.

We will post updates here as warranted. Feel free to reach out to research.computing@dartmouth.edu with questions.
Mar 10, 10:06 EDT
Mar 20, 2025
EBS Production (EBSPROD) Application Bounce
Completed - The EBS Production (EBSPROD) application is now available.
Mar 20, 21:26 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 21:00 EDT
Scheduled - The EBS Production (EBSPROD) application will be bounced this evening, 3/20/2025, between 9:00 and 9:30 pm to apply a configuration change. The application will be unavailable during this time.
Mar 20, 09:22 EDT
Production Server Patching
Completed - The scheduled maintenance has been completed.
Mar 20, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 02:00 EDT
Scheduled - Monthly OS patch updates will be applied to all production servers and databases between 2:00 AM and 7:00 AM.

It should be expected that all systems and services will be unavailable during this time.

For more information, please reference the following Team Dynamix article.

https://services.dartmouth.edu/TDClient/1806/Portal/KB/ArticleDet?ID=105996
Mar 19, 08:40 EDT
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