Partial Wifi Outage
Update - Update: We have identified that rebooting access points (APs) resolves the connectivity issue. ITC Network Services is now rebooting APs selectively across the affected buildings to restore service while minimizing downtime.

Affected buildings:

Visual Arts Center (VAC)
7 Lebanon St
McKenzie
Lodge
15 Webster Ave
Hitchcock
Silsby/Rockefeller

We will continue to post updates here as service is restored in each building.

We apologize for the inconvenience and appreciate your patience.
Sep 22, 2026 - 11:41 EDT
Identified - We are currently experiencing WiFi connectivity issues affecting the following buildings:

Visual Arts Center (VAC)
7 Lebanon St
McKenzie
Lodge
15 Webster Ave
Hitchcock
Silsby/Rockefeller

ITC Network Services is actively investigating the issue and working to restore service. We will post updates here as more information becomes available.

We apologize for the inconvenience and appreciate your patience.
Sep 22, 2026 - 10:47 EDT

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Infrastructure Operational
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RDS Services Operational
Active Directory Operational
Computing Infrastructure Operational
Network Operational
Network - Buildings Degraded Performance
7 Lebanon St. Degraded Performance
The Lodge Degraded Performance
McKenzie Hall Degraded Performance
Rockefeller Center and Silsby Hall Degraded Performance
Visual Arts Center Degraded Performance
15 Webster Ave. (Epsilon Kappa Theta) Degraded Performance
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Major outage
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Qualtrics Outage Sep 23, 2026 06:30-07:30 EDT

Qualtrics (https://qualtrics.dartmouth.edu) will be offline as we switch single sign-on (SSO) authentication to MS Entra. The outage is expected to take 10-15 minutes. You will not be able to log in to Qualtrics during this time.
Posted on Sep 22, 2026 - 07:31 EDT

Email authentication change | DMARC Quarantine Sep 30, 2026 08:00-08:30 EDT

On 9/30/2026, Dartmouth is making a change to email authentication. All emails that are sent as something@dartmouth.edu must be sent from a pre-approved email system or they will be delivered to the Junk/Spam folder. The list of pre-approved email sending systems includes Microsoft Exchange, Google Workspace, Constant Contact, EMS, Mailchimp, and many other platforms. These services have already been set up to send Dartmouth authenticated email by sending from an approved IP address (SPF) or by digitally signing the emails (DKIM).

This generally does not impact individual users sending email, but is relevant for offices, departments, clubs, athletics teams, etc. that are using third-party tools (newsletter platforms, event registration systems, mass-mailing services) and sending email on behalf of dartmouth.edu addresses.
For more information, see https://services.dartmouth.edu/TDClient/1806/Portal/KB/Article/173043/Email-Authentication-Change-9-30-2026.
Posted on Sep 22, 2026 - 19:55 EDT
System Metrics Month Week Day
Wi-Fi Devices ?
Fetching

Sep 23, 2026

No incidents reported today.

Sep 22, 2026

Planon SSO Maintenance
Completed - The scheduled maintenance has been completed.
Sep 22, 21:09 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 21:00 EDT
Scheduled - We will be updating single sign-on settings for the Planon production environment. There should be no downtime or impact to end users. If you encounter any errors please reach out to csts@groups.dartmouth.edu.
Sep 22, 15:26 EDT
CyberArk Patching Maintenance
Completed - The scheduled maintenance has been completed.
Sep 22, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 10:00 EDT
Scheduled - The CyberArk/Idira application will be undergoing scheduled maintenance during this time and will be unavailable for use.
Sep 16, 12:42 EDT
Planon restart
Completed - Closing statuspage notification
Sep 22, 10:34 EDT
Update - Restart is complete
Sep 18, 07:28 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 06:51 EDT
Scheduled - Restarting Planon Production - End users will see service disruption for about 10 minutes starting 6:50 am
Sep 18, 06:43 EDT
Qualtrics Outage
Completed - Additional SSO configuration updates are required. This will be rescheduled to tomorrow, Wednesday, September 23, 2026 at 6:30AM.
Sep 22, 07:23 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 07:00 EDT
Scheduled - Qualtrics (https://qualtrics.dartmouth.edu) will be offline as we switch single sign-on (SSO) authentication to MS Entra. The outage is expected to take 10-15 minutes. You will not be able to log in to Qualtrics during this time.
Sep 17, 14:02 EDT

Sep 21, 2026

Minor network firewall maintenance
Completed - The scheduled maintenance has been completed.
Sep 21, 19:17 EDT
Verifying - Verification is currently underway for the maintenance items.
Sep 21, 19:07 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 18:00 EDT
Scheduled - ITC Network Services will perform network maintenance on the primary network firewall. Network traffic will be migrated to an alternate firewall. No user outage is expected, other than some network sessions needing to be reestablished after traffic moves to the alternate firewall.
Sep 21, 15:55 EDT
EBS Production (EBSPROD) instance restart services
Completed - Oracle EBS is back online now.
Sep 21, 13:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 12:00 EDT
Scheduled - EBSPROD instance services are going to be restated. Oracle EBS will be unavailable during this time.
Sep 21, 10:48 EDT
TDX Email Notifications Delayed or not Delivered
Resolved - This incident has been resolved.
Sep 21, 11:00 EDT
Monitoring - We're aware of an issue affecting outgoing email from TeamDynamix (TDX). Some notifications, including ticket confirmations and updates, may be delayed or not delivered. Tickets and other TDX functions are working normally, and you can still submit and view requests in TDX directly.
Sep 18, 21:04 EDT

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

Sep 17, 2026

EBS Production (EBSPROD) instance patching
Completed - EBS Production (EBSPROD) patching is completed. The system is back online.
Sep 17, 22:24 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 21:00 EDT
Scheduled - EBS Production (EBSPROD) instance is scheduled to apply July '26 Security patches. Oracle EBS will be unavailable during this time.
Sep 15, 08:17 EDT
IRA Data Warehouse - Student Load running late
Resolved - Load completed.
Sep 17, 08:30 EDT
Identified - We identified that the STUDENT ETL load failed on Admissions last night. This step is after the Registration load. Weve restarted the load and it is current running.
Sep 17, 07:57 EDT
Production Server Patching
Completed - The scheduled maintenance has been completed.
Sep 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 02:00 EDT
Scheduled - Monthly OS patch updates will be applied to all production servers and databases between 2:00 AM and 7:00 AM.

It should be expected that all systems and services will be unavailable during this time.

For more information, please reference the following Team Dynamix article.
https://services.dartmouth.edu/TDClient/1806/Portal/KB/ArticleDet?ID=105996
Sep 14, 08:39 EDT
RAPPORT Grants Update
Completed - The scheduled maintenance has been completed.
Sep 17, 06:20 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 06:00 EDT
Scheduled - We will be upgrading the tools that communicate with Grants.gov. This will affect Grants, but will not affect the other RAPPORT applications: IRB, COI, or Agreements.
Sep 11, 09:46 EDT

Sep 16, 2026

Dartmouth emails to external recipients are failing
Resolved - The issue has been resolve by Microsoft and we are currently moving to a monitoring mode to ensure there are no further issues.
Sep 16, 23:15 EDT
Update - We have temporarily disabled Listserv capabilities to reduce the number of external emails that are being sent as we work through this issue.
Sep 16, 22:03 EDT
Identified - We have identified an issue where Dartmouth users sending emails to external recipients are failing. The emails bounce back with an error message. We are opening a ticket with Microsoft and continuing to investigate a resolution.
Sep 16, 20:26 EDT
JCI Metasys
Completed - The JCI Metasys maintenance is complete. Thank you for your patience. If you have questions or experience issues please reach out to bmsit@groups.dartmouth.edu or contact FO&M Dispatch at 646-2508.
Sep 16, 15:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 09:00 EDT
Scheduled - JCI will be performing scheduled maintenance on Metasys. Services related to Metasys and Metasys UI may be unavailable while the maintenance is performed. We appreciate your patience. If you have questions or experience issues please reach out to bmsit@groups.dartmouth.edu or contact FO&M Dispatch at 646-2508.
Sep 15, 16:56 EDT

Sep 15, 2026

Claude Code Sync Issue
Resolved - Sync issue with Claude Code has been resolved, but may trigger a Claude/Anthropic email that can be ignored.
Sep 15, 09:36 EDT

Sep 14, 2026

JCI Metasys
Completed - The JCI Metasys maintenance is complete. Thank you for your patience. If you have questions or experience issues please reach out to bmsit@groups.dartmouth.edu or contact FO&M Dispatch at 646-2508.
Sep 14, 19:41 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 14:30 EDT
Scheduled - JCI will be performing scheduled maintenance on Metasys. Services related to Metasys and Metasys UI may be unavailable while the maintenance is performed. We appreciate your patience. If you have questions or experience issues please reach out to bmsit@groups.dartmouth.edu or contact FO&M Dispatch at 646-2508.
Sep 14, 11:18 EDT
Password change failures
Resolved - The problem has been resolved
Sep 14, 14:21 EDT
Investigating - Password changes/resets using myaccount.dartmouth.edu and helpdash.dartmouth.edu are currently failing. We are investigating the issue
Sep 14, 14:05 EDT
Carpenter Hall Network Outage
Resolved - This incident has been resolved.
Sep 14, 13:27 EDT
Identified - There is a network outage affecting Carpenter Hall. We have identified the issue and are currently working to restore connection.
Sep 14, 10:58 EDT

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

JCI Metasys
Completed - The JCI Metasys maintenance is complete. Thank you for your patience. If you have questions or experience issues please reach out to bmsit@groups.dartmouth.edu or contact FO&M Dispatch at 646-2508.
Sep 11, 12:51 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 09:00 EDT
Scheduled - JCI will be performing scheduled maintenance on Metasys. Services related to Metasys and Metasys UI may be unavailable while the maintenance is performed. We appreciate your patience. If you have questions or experience issues please reach out to bmsit@groups.dartmouth.edu or contact FO&M Dispatch at 646-2508.
Sep 10, 13:43 EDT

Sep 10, 2026

Moosilauke Ravine Lodge Network Outage
Resolved - This outage has been resolved.
Sep 10, 18:30 EDT
Identified - Network Services, including wired and wired networking and some phone lines, are unavailable at Moosilauke Ravine Lodge due to a problem with the internet service provider at the location. Services will be restored when the underlying problem is resolved.
Sep 10, 15:21 EDT
Dartmouth Chat Service Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 06:00 EDT
Scheduled - Research Computing and Data has a planned maintenance outage for https://chat.dartmouth.edu and the models served through api.dartmouth.edu from 6:00 to 8:00AM on Thursday, September 10th. During this time Dartmouth Chat and models served through api.dartmouth.edu will be intermittently unavailable.
Aug 31, 13:15 EDT
Dashboard Container and Database Deployments Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 06:00 EDT
Scheduled - The Dashboard container deployment and database service will undergo patching during the maintenance window and its associated containers and databases will be intermittently available during this time.
Aug 31, 13:02 EDT

Sep 9, 2026

RAPPORT IRB Update
Completed - The scheduled maintenance has been completed.
Sep 9, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 06:00 EDT
Scheduled - We will be doing a minor upgrade to IRB at this time. This should not affect other RAPPORT applications (i.e., Grants, COI, Agreements).
Sep 4, 09:02 EDT
InCommon SSO integration maintenance
Completed - The switch to make InCommon Federation integrate with Microsoft Entra ID via Cirrus bridge is complete
Sep 9, 05:49 EDT
Update - Switchover of InCommon logins to Cirrus Bridge is in progress
Sep 9, 05:13 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 05:00 EDT
Scheduled - From 5AM-7AM September 9th, the single-sign-on system will be updated so InCommon Federation will integrate with Microsoft Entra ID via Cirrus bridge instead of Dartmouths legacy on-premises SSO system.
Sep 8, 12:53 EDT
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