IRA Oracle Cloud Infrastructure (OCI) Production Cutover – October 7–8
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 07, 2026 - 08:00 EDT
Scheduled - On October 7 and 8, the Data Warehouse team will be performing work in our Oracle Cloud Infrastructure (OCI) production environment to address identified security risks.

What to expect:

IRA may experience intermittent disruptions during this period.
Data might be stale while the work is underway.
Please plan any time-sensitive work in IRA accordingly.

We will post updates on the status page throughout the maintenance so you can check current progress.
If you have any questions, or if you experience issues after the work is complete, please contact the Reports Tech team at Reports.Tech@cloud.dartmouth.edu.

Thank you for your patience and understanding.
Oct 7, 2026 08:00 - Oct 9, 2026 08:00 EDT
Polycom Deskphones Offline
Update - Zoom is continuing to work with their underlying provider to address the subset of remaining devices that are showing offline.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
Oct 06, 2026 - 09:57 EDT
Update - Zoom is continuing to work with their underlying provider to address the subset of remaining devices that are showing offline.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
Oct 01, 2026 - 11:13 EDT
Update - Zoom is continuing to work with their underlying provider to address the subset of remaining devices that are showing offline.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
Sep 30, 2026 - 11:06 EDT
Update - Zoom is continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
Sep 29, 2026 - 10:16 EDT
Identified - We are aware that some physical Polycom deskphones are currently going offline. Soft clients (the Zoom desktop and mobile apps) are not affected and continue to work normally.

This issue originates from an upstream service degradation with Zoom Phone affecting Polycom devices globally. It is not caused by our internal network.

ITC Network Services is monitoring the situation closely and will post updates here as new information becomes available from Zoom.
Sep 25, 2026 - 13:58 EDT
JCI Metasys
In progress - As part of an ongoing maintenance task, JCI will be performing daily downloads in the Metasys system between the hours of 9AM-10AM and 12PM-1PM. Users may experience brief disruptions of the Metasys system during those time periods. We appreciate your patience. If you have questions or experience issues please reach out to bmsit@groups.dartmouth.edu or contact FO&M Dispatch at 646-2508.
Oct 01, 2026 - 09:26 EDT

About This Site

Welcome to Dartmouth College's home for real-time incident and maintenance communications.

Uptime over the past 90 days. View historical uptime.
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Telephone Degraded Performance
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Degraded Performance
Partial Outage
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Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Wi-Fi Devices ?
Fetching

Oct 9, 2026

No incidents reported today.

Oct 8, 2026

EBS Production (EBSPROD) instance patching
Completed - The scheduled maintenance has been completed.
Oct 8, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 21:00 EDT
Scheduled - EBS Production instance is scheduled to apply FPK (Family pack) patches. Oracle EBS will be unavailable during this time.
Oct 7, 10:29 EDT
Cons PROD DB/COPPER patching
Completed - ITC has completed the maintenance on consolidated prod db/copper. If you experience any issues please submit a ticket at our Services Portal.
Oct 8, 06:26 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 05:45 EDT
Scheduled - ITC will be performing scheduled maintenance on consolidated prod db/COPPER. Services related to the database will be unavailable during this event. We appreciate your patience. If you have questions about this event then please contact the Student Team.
Oct 7, 09:20 EDT

Oct 7, 2026

CAS (login.dartmouth.edu) maintenance
Completed - CAS upgrade is complete
Oct 7, 05:59 EDT
In progress - An update is being applied to CAS (login.dartmouth.edu) servers
Oct 7, 05:19 EDT

Oct 6, 2026

HPC - GPU Intermittent issues
Resolved - We have identified and resolved the issue with the GPU nodes, all of the nodes that had issues have been fixed.
Oct 6, 10:07 EDT
Identified - We have identified an issue affecting several of our GPU‑compute nodes. The problem causes intermittent loss of GPUs (the devices may disappear and re‑appear under load). Our HPC team has identified the the root cause and working on a permanent fix.

Thank you for your patience.
Sep 28, 14:50 EDT

Oct 5, 2026

63 South Main St. Network Maintenance
Completed - This issue had been resolved.
Oct 5, 18:18 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 06:00 EDT
Scheduled - ITC will be performing maintenance on network equipment serving 63 S. Main Street tomorrow, September 29, between 6:00 AM and 6:30 AM. Network services may be unavailable as equipment is rebooted.
Sep 28, 15:06 EDT

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

IRA Finance data stale
Resolved - The Finance system updates have completed and replication to IRA is complete. All systems should be up-to-date and ready for use.
Oct 1, 14:59 EDT
Update - The Finance system has been updated in the processing database but is still replicating to the reporting database. This page will be updated and closed after that has completed and the cache is cleared.
Oct 1, 12:52 EDT
Monitoring - The Finance load has been restarted and is now in process. Updates will be provided as situations change.
Oct 1, 09:12 EDT
Investigating - Data Warehouse update of Finance data failed overnight and IRA is currently stale for GL, OGA, HR, and other related subject areas. The issue is being assessed and mitigation determined.
Oct 1, 07:54 EDT
Byrne II Wi-Fi availability issue
Resolved - This incident has been resolved.
Oct 1, 12:41 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 1, 12:38 EDT
Investigating - ITC Network Services is investigating an issue affecting the availability of Wi-Fi networks in areas of Byrne II in McLaughlin Cluster West.
Oct 1, 10:57 EDT
JCI Metasys DEV
Completed - The JCI Metasys maintenance is complete. Thank you for your patience. If you have questions or experience issues please reach out to bmsit@groups.dartmouth.edu or contact FO&M Dispatch at 646-2508.
Oct 1, 09:18 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 09:00 EDT
Scheduled - JCI and CSTS will be performing a scheduled upgrade of Metasys DEV on Monday 9/28/2026 at 9am. Expect services related to Metasys DEV and Metasys DEV UI to be unavailable during the upgrade. We appreciate your patience. If you have questions or experience issues please reach out to bmsit@groups.dartmouth.edu or contact FO&M Dispatch at 646-2508.
Sep 25, 10:52 EDT

Sep 30, 2026

EBS Production (EBSPROD) instance patch fix
Completed - EBS Production (EBSPROD) instance is back online.
Sep 30, 22:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 21:00 EDT
Scheduled - EBS Production (EBSPROD) instance scheduled to apply a fix with JAR files on 09/30/26 9 pm - 11 pm. Oracle EBS will be unavailable during this time.
Sep 28, 11:21 EDT
password and group change delays
Resolved - Both group and password changes are now processing normally.
Sep 30, 14:34 EDT
Identified - Group changes are also impacted.

Password changes though have been fixed and are processing normally now.
Sep 30, 10:37 EDT
Investigating - Password changes are currently being delayed processing.
Sep 30, 05:27 EDT
Email authentication change | DMARC Quarantine
Completed - The scheduled maintenance has been completed.
Sep 30, 08:30 EDT
Scheduled - On 9/30/2026, Dartmouth is making a change to email authentication. All emails that are sent as something@dartmouth.edu must be sent from a pre-approved email system or they will be delivered to the Junk/Spam folder. The list of pre-approved email sending systems includes Microsoft Exchange, Google Workspace, Constant Contact, EMS, Mailchimp, and many other platforms. These services have already been set up to send Dartmouth authenticated email by sending from an approved IP address (SPF) or by digitally signing the emails (DKIM).

This generally does not impact individual users sending email, but is relevant for offices, departments, clubs, athletics teams, etc. that are using third-party tools (newsletter platforms, event registration systems, mass-mailing services) and sending email on behalf of dartmouth.edu addresses.
For more information, see https://services.dartmouth.edu/TDClient/1806/Portal/KB/Article/173043/Email-Authentication-Change-9-30-2026.
Sep 22, 19:55 EDT

Sep 29, 2026

Claude outage - degraded performance in Claude AI and desktop apps
Resolved - Claude is back up and running per https://status.claude.com/
Please alert ITC via a ticket if you are encountering any outstanding issues: https://services.dartmouth.edu/
Sep 29, 13:02 EDT
Investigating - Anthropic is investigating reports of degraded performance affecting Claude products. We are awaiting updates and resolution from Anthropic, and will post updates when they become available
Sep 29, 10:39 EDT
IRA data potentially stale
Resolved - All areas of IRA should now be up-to-date and ready for use.
Sep 29, 12:56 EDT
Update - The Finance area of IRA should be up-to-date and ready for use. The cache has been cleared. I will advise when Advancement and Student areas complete.
Sep 29, 12:19 EDT
Update - We are still working through the issue. Progress is being made but the issue has yet to be fully resolved.
Sep 29, 10:02 EDT
Update - As an update, we have seen that some FINANCE data is indeed stale. We are working on the issue at the moment.
Sep 29, 08:43 EDT
Identified - Due to an overnight failure in our data replication tool, some IRA data may be stale or potentially missing at this time. The problem has, we believe, been resolved, but it will still take some time for the system to move the results through the cloud. We are monitoring and will report as progress is made. The systems most likely to be experiencing these issues are the STUDENT and ADVANCEMENT areas. We believe the FINANCE systems should be complete but there may be some instances where there is stale data in that environment as well.
We apologize for the inconvenience.
Sep 29, 08:36 EDT
Backup IPSEC-Tunnel Maintenance-Cloud Services
Completed - Work completed for today.
Sep 29, 12:53 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 09:45 EDT
Scheduled - Network services will be working on provisioning new back up IPSEC tunnels. No expected impact to production services is expected.
Sep 29, 09:39 EDT

Sep 28, 2026

Sep 27, 2026

No incidents reported.

Sep 26, 2026

Power Outage Affecting Network
Resolved - Network services are back and fully operational.
Sep 26, 15:05 EDT
Identified - A power outage is affecting the network in the west side of campus. This post will be updated once its resolved.
Sep 26, 12:14 EDT

Sep 25, 2026

Dartmouth Chat Outage
Resolved - This incident has been resolved.
Sep 25, 14:02 EDT
Update - Dartmouth Chat is fully operation now.
Sep 25, 14:02 EDT
Update - We are continuing to monitor for any further issues.
Sep 25, 11:56 EDT
Monitoring - A fix has been implemented and we are monitoring the results
Sep 25, 11:55 EDT
Investigating - We are currently investigating an issue between Dartmouth Chat and its Database.
Sep 25, 10:37 EDT
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